I ordered a junior bacon cheeseburger with pickle, lettuce, tomato, onions, mayo, and mustard and medium fries at the pickup window for my wife that was at home. We actually live 3-4 minutes from this location off of John Sevier highway. To begin with it was cold, they totally left out the lettuce and tomato. It must have been under the warmer for who knows how long, It was totally disgusting. The problem with picking up food like this is the inconvenience of having to drive back to file the complaint about it and take it back. If you're going to pay over $6 for a hamburger and fries, it needs to at least be fairly hot and include the items the way its ordered.This is why I stay away from Wendy's and places like this but, my wife insisted she wanted one so she has been to this location in the past with no complaints until now. This was totally unacceptable and I totally blame management. Shame on Wendy's!
Food: 1
Service: 1
Jenifer Bowman
Told to pull up after paying and sat over 15 minutes waiting for 2 breakfast sandwich combos and an oatmeal bar. When food finally came one of the sandwiches was literally cold to the touch and there was a random sandwich we didn't order in the bag. Food was not very good at all
Atmosphere: 1
Food: 2
Service: 1
Taylor Smith
Jay is quite literally the sweetest person on this earth, always gets our food out fresh and is always so welcoming and sweet!
Atmosphere: 5
Food: 5
Service: 5
DJ
I was treated nicely. Food was fresh.
Atmosphere: 5
Food: 4
Service: 5
Dakota Collins
Don't go this place me and my family been waiting here 15 minutes in the drive thru and Wendy stuff missed up others people Olders up.
Atmosphere: 1
Food: 3
Service: 1
Sharon holst
Waited in parking spot thru drive 15 minutes when food got there exception the the fries none of three burgers where made fresh while we waited they were cold not a little alot my lettuce looked like seaweed my bun was so stale it fell apart Into crumbs . My husband his bread was fine food complete cold. Also the food served fresh was fries and the container was half full.. I would have did the on reciept review but we did not get one.also there was only two car ar drive thru the time one parked upfront waiting on food and us parked onside. Very disappointing to say the least
Atmosphere: 1
Food: 1
Service: 1
Larry SMITH
Every single time I go here if the man with the grey hair isn't there it's absolutely terrible. The meat on the burgers are old and dried out and when I pay $6 for just the burger I expect to be able to eat it. And there won't be a car at all in the driveway thru or parking lot and they say welcome to Wendy's I'll be with u In a minute and u have to wait before ordering then if he's not there it's awful. When he is there he makes sure our food is good but if he's not it's just terrible. I don't like leaving bad reviews but when it keeps on and on happening over and over it's gonna make me not even come there at all. Now I look at all the other reviews and see 90% of ppl are dissatisfied so the GM isn't doing their job which means the DM isn't either for allowing this to continually happen I don't understand why you would allow this over and over with so many unhappy customers no wonder the place is always empty, and the food is old because they make it and nobody comes to get it for hours and they still serve it too lazy to make more from now on I'm asking for it freshly made or going somewhere else SMH absolutely ridiculous
Jaden Breeden
I would recommend not to go here. They are under staffed. I waited in the drive-through for five minutes at the speaker and then they said one moment and waited another five minutes waited in a parking spot for fifteen minutes before going in confronted them about the order and waited for my food to be made which took another five minutes. This is very unacceptable for being a fast food Franchise 30 minutes for breakfast in a drive through is unacceptable I could have went through McDonalds 10 times in that time with them slammed. The parking lot was empty and the drive through was also only had five cars go through the drive through while I was sitting there!
Atmosphere: 1
Food: 1
Service: 1
Stuart Cann
Always wrong order...no matter what you have to pull to a spot as they never have your food ready. Not fast food at all. Last time they were having employees drive around in circles through the drive through so thst their owner wouldnt see their ticket times being so bad. I had asked as i saw the same cars going around in circles behind me in line as i WAITED per usual. This came from an employees mouth.
Batman Tay
Asked for strawberry lemonade, didn’t get that gave us a Fanta orange. Didn’t give us the kids meal juice box. On top of that we waited 20 mins pulled up while people are having a screaming match at the window. This place is shitty and in shambles. Might as well sell and let a better franchise take over. Bc this place is god awful
Back in the ‘80s, Wendy’s put out commercials of old women hollering “Where’s the beef?!” I grew up laughing at the irony… until today. I’m not sure I’ve ever had a more cracker-like burger, especially from a Wendy’s. I hope this location can pull together and improve because all I can truly say right now is “Where’s the beef?!”
Atmosphere: 2
Food: 1
Service: 1
Curt Hickman
I just stopped in today on a random between jobs lunch and whomever was at the front took EXCELLENT care of me and my order. The asiago bacon ranch chicken was excellent and I had very warm fresh fries. Thanks to you all
Atmosphere: 4
Food: 5
Service: 5
Brianna B.
Went through the drive through with my husband and service was slow, both at the mic and waiting for the food. Received our order and multiple things were missing/wrong. Expensive salad was a joke and not made right. Food was terrible. Even the prepackaged tortilla strips were stale. I usually try not to be so negative in my reviews but this was an all around terrible experience. We live close and will not be back.
Atmosphere: 1
Food: 1
Service: 1
Shae Parham
i hate leaving bad reviews but the past 3 times i’ve been they severely messed up my order, i ask for no cheese, i get cheese. i ask for pickles and ketchup, i do NOT get either😭 im so confused on how you could mess up this badly. the workers seem pretty nice and the inside is fancier, if only they could get my order right, just once. please🥲
Atmosphere: 3
Food: 1
Service: 1
Sherry C
I work across the street, and go to this Wendy's occasionally for lunch. I have ordered the saucy nuggets twice in the past and every time they've been sub-par in some way, once there was barely any sauce on them, and the second time they were dry and hard. After the last time I haven't been there in a while, but tonight I decided to give then a try again. I got a 10 piece spicy honey BBQ. The service was fast and the employee who served me at the drive through was pleasant. She had me pull forward to wait for my food and brought it out in just a few minutes. I drove back to my workplace where I began to eat my lunch and the first nugget was fine. The next two though were hard and dried out. I'm the past I had just dealt with it, but this time I thought I'd take then back because it's the third time I was gonna pay for sub-par food.
When I pulled pack into the parking lot, I got out of my car and an employee was standing outside having a break and asked if I needed anything. I told him what was going on and he said "I'm so sorry, let me fix that for you." (I later going it his name is Jay) He even brought me a nugget just to see if it was ok,and it was, so he remade them for me. I'm a manager at the place across the street and I just wanted to acknowledge that he took care of my issue very promptly, and with a really great attitude.
Thank you, Jay! I appreciate you taking care of me.
I ordered a junior bacon cheeseburger with pickle, lettuce, tomato, onions, mayo, and mustard and medium fries at the pickup window for my wife that was at home. We actually live 3-4 minutes from this location off of John Sevier highway.
To begin with it was cold, they totally left out the lettuce and tomato. It must have been under the warmer for who knows how long, It was totally disgusting. The problem with picking up food like this is the inconvenience of having to drive back to file the complaint about it and take it back.
If you're going to pay over $6 for a hamburger and fries, it needs to at least be fairly hot and include the items the way its ordered.This is why I stay away from Wendy's and places like this but, my wife insisted she wanted one so she has been to this location in the past with no complaints until now.
This was totally unacceptable and I totally blame management.
Shame on Wendy's!
Food: 1
Service: 1
Told to pull up after paying and sat over 15 minutes waiting for 2 breakfast sandwich combos and an oatmeal bar. When food finally came one of the sandwiches was literally cold to the touch and there was a random sandwich we didn't order in the bag. Food was not very good at all
Atmosphere: 1
Food: 2
Service: 1
Jay is quite literally the sweetest person on this earth, always gets our food out fresh and is always so welcoming and sweet!
Atmosphere: 5
Food: 5
Service: 5
I was treated nicely. Food was fresh.
Atmosphere: 5
Food: 4
Service: 5
Don't go this place me and my family been waiting here 15 minutes in the drive thru and Wendy stuff missed up others people Olders up.
Atmosphere: 1
Food: 3
Service: 1
Waited in parking spot thru drive 15 minutes when food got there exception the the fries none of three burgers where made fresh while we waited they were cold not a little alot my lettuce looked like seaweed my bun was so stale it fell apart
Into crumbs . My husband his bread was fine food complete cold. Also the food served fresh was fries and the container was half full.. I would have did the on reciept review but we did not get one.also there was only two car ar drive thru the time one parked upfront waiting on food and us parked onside. Very disappointing to say the least
Atmosphere: 1
Food: 1
Service: 1
Every single time I go here if the man with the grey hair isn't there it's absolutely terrible. The meat on the burgers are old and dried out and when I pay $6 for just the burger I expect to be able to eat it. And there won't be a car at all in the driveway thru or parking lot and they say welcome to Wendy's I'll be with u In a minute and u have to wait before ordering then if he's not there it's awful. When he is there he makes sure our food is good but if he's not it's just terrible. I don't like leaving bad reviews but when it keeps on and on happening over and over it's gonna make me not even come there at all.
Now I look at all the other reviews and see 90% of ppl are dissatisfied so the GM isn't doing their job which means the DM isn't either for allowing this to continually happen I don't understand why you would allow this over and over with so many unhappy customers no wonder the place is always empty, and the food is old because they make it and nobody comes to get it for hours and they still serve it too lazy to make more from now on I'm asking for it freshly made or going somewhere else SMH absolutely ridiculous
I would recommend not to go here. They are under staffed. I waited in the drive-through for five minutes at the speaker and then they said one moment and waited another five minutes waited in a parking spot for fifteen minutes before going in confronted them about the order and waited for my food to be made which took another five minutes. This is very unacceptable for being a fast food Franchise 30 minutes for breakfast in a drive through is unacceptable I could have went through McDonalds 10 times in that time with them slammed. The parking lot was empty and the drive through was also only had five cars go through the drive through while I was sitting there!
Atmosphere: 1
Food: 1
Service: 1
Always wrong order...no matter what you have to pull to a spot as they never have your food ready. Not fast food at all. Last time they were having employees drive around in circles through the drive through so thst their owner wouldnt see their ticket times being so bad. I had asked as i saw the same cars going around in circles behind me in line as i WAITED per usual. This came from an employees mouth.
Asked for strawberry lemonade, didn’t get that gave us a Fanta orange. Didn’t give us the kids meal juice box. On top of that we waited 20 mins pulled up while people are having a screaming match at the window. This place is shitty and in shambles. Might as well sell and let a better franchise take over. Bc this place is god awful
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Back in the ‘80s, Wendy’s put out commercials of old women hollering “Where’s the beef?!” I grew up laughing at the irony… until today. I’m not sure I’ve ever had a more cracker-like burger, especially from a Wendy’s. I hope this location can pull together and improve because all I can truly say right now is “Where’s the beef?!”
Atmosphere: 2
Food: 1
Service: 1
I just stopped in today on a random between jobs lunch and whomever was at the front took EXCELLENT care of me and my order. The asiago bacon ranch chicken was excellent and I had very warm fresh fries. Thanks to you all
Atmosphere: 4
Food: 5
Service: 5
Went through the drive through with my husband and service was slow, both at the mic and waiting for the food. Received our order and multiple things were missing/wrong. Expensive salad was a joke and not made right. Food was terrible. Even the prepackaged tortilla strips were stale. I usually try not to be so negative in my reviews but this was an all around terrible experience. We live close and will not be back.
Atmosphere: 1
Food: 1
Service: 1
i hate leaving bad reviews but the past 3 times i’ve been they severely messed up my order, i ask for no cheese, i get cheese. i ask for pickles and ketchup, i do NOT get either😭 im so confused on how you could mess up this badly. the workers seem pretty nice and the inside is fancier, if only they could get my order right, just once. please🥲
Atmosphere: 3
Food: 1
Service: 1
I work across the street, and go to this Wendy's occasionally for lunch. I have ordered the saucy nuggets twice in the past and every time they've been sub-par in some way, once there was barely any sauce on them, and the second time they were dry and hard. After the last time I haven't been there in a while, but tonight I decided to give then a try again. I got a 10 piece spicy honey BBQ. The service was fast and the employee who served me at the drive through was pleasant. She had me pull forward to wait for my food and brought it out in just a few minutes. I drove back to my workplace where I began to eat my lunch and the first nugget was fine. The next two though were hard and dried out. I'm the past I had just dealt with it, but this time I thought I'd take then back because it's the third time I was gonna pay for sub-par food.
When I pulled pack into the parking lot, I got out of my car and an employee was standing outside having a break and asked if I needed anything. I told him what was going on and he said "I'm so sorry, let me fix that for you." (I later going it his name is Jay) He even brought me a nugget just to see if it was ok,and it was, so he remade them for me. I'm a manager at the place across the street and I just wanted to acknowledge that he took care of my issue very promptly, and with a really great attitude.
Thank you, Jay! I appreciate you taking care of me.
Atmosphere: 4
Food: 1
Service: 3
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