We tried cookout today in Maryville TN on the way to the mountains the food was decent but the drive thru help needs some lessons on hospitality and just plain customer service. Isaiah was very friend and polite but one of his co workers was very hard after a simple request for 3 small paper bags. He slammed the door shut and bang is hand on the beverage station. I know they are just kids but they're running your business. You should probably check in on them.
Atmosphere: 2
Food: 4
Service: 2
Shannon Judkins
I was in the cookout this evening went through the drive-thru I ordered two chicken strip trays
Jessi Kelley
Over priced for sure. 2 burgers, chili cheese fries and a small drink $20
I visited this Cookout on March 16th on my way home from the hospital where I had just spent a week with a sick relative. I ordered a chicken sandwich with cheese and bacon only and I had to repeat the order twice. I got to the window, paid and pulled away I opened the sandwich before leaving the parking lot to find out it had been made wrong. I parked my car and went inside. the manager (Mary) wanted to see my receipt so I went back out and got my receipt. then she told me she needed a my order number. I didn't know my order number she had my receipt and the sandwich was still in their wrapping and was still warm. she would not fix it and would not give me a refund. I went back out to the car and told my girlfriend what had happened so she went in a attempted to get it fixed. she returned to the car with a new sandwich but only after they charged her full price for the replacement sandwich. I paid 13 dollars for 1 chicken sandwich. I will definitely be contacting the corporate office about how Mary is running there restaurant on Monday
Robert Klee
Constantly having my orders screwed up, missing items or being overcharged for items that the menu clearly say are cheaper. This has been happening for months now and it’s sad to see how bad the quality of this cookout is recently
Atmosphere: 1
Food: 1
Service: 1
Jasper Brewer
Only ordered burger and cheese bites. Waited for over 30 min. Just to keep standing waiting. They can't keep up with orders because they are playing in the back. Really a sad place now. For them to go from a great place to this. Will not be back for lunch anymore.
Atmosphere: 1
Food: 4
Service: 1
Katelyn
My whole order was wrong and the employees were very unwelcomeing I've been here in the past but this wasn't a good experience today
Atmosphere: 1
Food: 1
Service: 1
zskyman
Burgers have shrunk. Corn dog seemed old and burned
Atmosphere: 4
Food: 2
Service: 5
JJ Freeman
25 minutes in drive thru today
Mara Burleson
Food is usually wrong but good, and the workers are just rude
The food was good once we received it. We were the first customers in on Saturday morning, with nobody else there. It literally took 25 minutes to receive our order. And once received, I had to practically beg for more than a couple ketchup packets. The location at Turkey Creek is far more efficient and customer friendly. Hopefully management here makes some needed changes.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Fries, Burger
Candy
Just like a backyard BBQ burger. Lots of choices. Milkshakes very good
We tried cookout today in Maryville TN on the way to the mountains the food was decent but the drive thru help needs some lessons on hospitality and just plain customer service. Isaiah was very friend and polite but one of his co workers was very hard after a simple request for 3 small paper bags. He slammed the door shut and bang is hand on the beverage station. I know they are just kids but they're running your business. You should probably check in on them.
Atmosphere: 2
Food: 4
Service: 2
I was in the cookout this evening went through the drive-thru I ordered two chicken strip trays
Over priced for sure. 2 burgers, chili cheese fries and a small drink $20
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chili, Quesadilla, Burger, Hamburger
I visited this Cookout on March 16th on my way home from the hospital where I had just spent a week with a sick relative. I ordered a chicken sandwich with cheese and bacon only and I had to repeat the order twice. I got to the window, paid and pulled away I opened the sandwich before leaving the parking lot to find out it had been made wrong. I parked my car and went inside. the manager (Mary) wanted to see my receipt so I went back out and got my receipt. then she told me she needed a my order number. I didn't know my order number she had my receipt and the sandwich was still in their wrapping and was still warm. she would not fix it and would not give me a refund. I went back out to the car and told my girlfriend what had happened so she went in a attempted to get it fixed. she returned to the car with a new sandwich but only after they charged her full price for the replacement sandwich. I paid 13 dollars for 1 chicken sandwich. I will definitely be contacting the corporate office about how Mary is running there restaurant on Monday
Constantly having my orders screwed up, missing items or being overcharged for items that the menu clearly say are cheaper. This has been happening for months now and it’s sad to see how bad the quality of this cookout is recently
Atmosphere: 1
Food: 1
Service: 1
Only ordered burger and cheese bites. Waited for over 30 min. Just to keep standing waiting. They can't keep up with orders because they are playing in the back. Really a sad place now. For them to go from a great place to this. Will not be back for lunch anymore.
Atmosphere: 1
Food: 4
Service: 1
My whole order was wrong and the employees were very unwelcomeing I've been here in the past but this wasn't a good experience today
Atmosphere: 1
Food: 1
Service: 1
Burgers have shrunk. Corn dog seemed old and burned
Atmosphere: 4
Food: 2
Service: 5
25 minutes in drive thru today
Food is usually wrong but good, and the workers are just rude
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
The burger was dripping the condiments there was so much! The fries were ok though.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Fries
Coming from the west coast i have to say the food is really good 👍 and the milkshakes are amazing
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Big Double Burger Combo Onion Rings Hushpuppies, Chicken Quesadilla, Quesadilla, Fries, Cajun Fries, Burger, Hamburger, Onion Rings
The food was good once we received it. We were the first customers in on Saturday morning, with nobody else there. It literally took 25 minutes to receive our order. And once received, I had to practically beg for more than a couple ketchup packets. The location at Turkey Creek is far more efficient and customer friendly. Hopefully management here makes some needed changes.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Fries, Burger
Just like a backyard BBQ burger. Lots of choices. Milkshakes very good
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hushpuppies, Fries, Burger
Food was very greasy .
Atmosphere: 5
Food: 3
Service: 5
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