Horrible customer service. I meant to order a medium mint chip shake and accidentally said “peppermint chip shake”. The lady handed it to me and I noticed it looked pink with no chips in it. I said I meant to order the mint shake with chips in it.. this doesn’t look right. She said no you ordered the peppermint shake. I said well that was an accident, I wanted the mint chip. She would not take the drink back and exchange it, she said it’s already made I cannot re-make it. I was shocked. I had to buy a second shake. I bought it and she handed me a large.. she says “I made it large for you”… I didn’t ask for a large. I’m not going to drink that much. I just wanted the medium mint chip. Now I have a medium peppermint that’s going to waste, AND half a large mint chip that isn’t even my correct order.. who knew they had like 14 types of mint and unless you said the exact correct phrase you’re getting jipped ??? They could have clarified when I ordered. They could have just exchanged the “pEpPeRmInT” for what they knew I wanted.
Atmosphere: 1
Food: 1
Service: 1
Sonja C.
I order my daughter birthday cake here it was
Atmosphere: 5
Service: 5
Erica Phillips
I called this morning before I made a trip to thr location to ensure they were open. I was told they were operating normal business hours. Apon arrival the doors were locked and the staff never came to the door or acknowledged us. They looked at us and continued as if they did not see us.This was around 11:18. I will not be returning to this location again.
Atmosphere: 1
Service: 1
Dawn
Terrible. Save your money. They were very inpatient with me in the drive through because I ordered 5 ice creams for all the kids. I got to the window and they basically threw my order at me. One of the shakes had a lot of milk on the side of it. I asked them for a napkin to wipe it off and the guy said no. There are some in the bag. I reiterated that it was to wipe off the side of the cup and I didn't have the bag yet. They were very rude the entire encounter. The shakes were also just milk and the mix ins. I tried to add ice cream at home, but we were so done with this incounter, nothing could have saved them. I will not be coming back.
Dawn F.
Terrible service at this location. Always slow no matter how many cars are in line. Increasingly way overpriced. Mostly rude staff. It's really sad...
Tennye Kimbrough
Baskin-Robbins is always excellent flavors but this time they were super slow. Maybe next time it will be a little quicker. Nice employee
Mary WASHINGTON
I had got a chocolate pralines and cream ice cream cake for my sister birthday it was great customer service was great as well everyone in the store was very generous very helpful thanks
Me Sicily
Near perfect. The milk shake was perfect. Ten dollars for it, is President Joe Bidens fault. Thanks Democrats for ruining America.
henry s.
If i could give less than one star i would. this place was absolutely horrendous! it would be worth it to drive to the next state to get some ice to eat rather than the disgusting garbage from this rotten building.
Luis Marquez
Arrived at the drive thru, car in front of me didn’t move very far ahead so I couldn’t get my window close enough to where you make your order, attendant then constantly says “order when you’re ready” to the empty space between me and the car in front of me. When i did get to order she ignored me for 2 minutes then replies with a snarky tone. Once i pay i notice they didn’t start what I ordered until the very moment i got to the pick up window as an obvious attempt to make me wait as some sort of revenge for me not wanting to shout my order at them from 8 feet away
Still drive through only, but pretty speedy service and you can sit outside if you want to avoid eating in the car.
L. (Redheadlove)
If you don't love ice cream, I think it's time for you crawl out of your rabbit hole and shake life's hand.
Renee H.
Ordered 2 small cups, 2 regular cups, and a small thick shake. I received 4 tiny scoops and a soupy shake. She repeated "2 kids cups" and I repeated my order (at the window). She said again "2 kids cups." NO, I never said a kids. This is not what I get at other locations. Why am I paying so much for THIS? It's TINY
Courtney H.
Ordered 2 small cups, 2 regular cups, and a small thick shake. I received 4 tiny scoops and a soupy shake. She repeated "2 kids cups" and I repeated my order (at the window). She said again "2 kids cups." NO, I never said a kids. This is not what I get at other locations. Why am I paying so much for THIS? It's TINY
Precise Detail Pros
We come to this baskin location every Wednesday after school pick up. We’ve done this religiously for the last 2 years and the owners and staff are always so kind and treat my girls awesome! They know my voice when ordering now so I normally just have to say the first part of the order and they know it’s us, and they finish out what we always get. That’s building customer relationships. This is a pivotal role in building successful business. Thanks for always serving us with a smile and providing great ice cream.
Horrible customer service. I meant to order a medium mint chip shake and accidentally said “peppermint chip shake”. The lady handed it to me and I noticed it looked pink with no chips in it. I said I meant to order the mint shake with chips in it.. this doesn’t look right. She said no you ordered the peppermint shake. I said well that was an accident, I wanted the mint chip. She would not take the drink back and exchange it, she said it’s already made I cannot re-make it. I was shocked. I had to buy a second shake. I bought it and she handed me a large.. she says “I made it large for you”… I didn’t ask for a large. I’m not going to drink that much. I just wanted the medium mint chip. Now I have a medium peppermint that’s going to waste, AND half a large mint chip that isn’t even my correct order.. who knew they had like 14 types of mint and unless you said the exact correct phrase you’re getting jipped ??? They could have clarified when I ordered. They could have just exchanged the “pEpPeRmInT” for what they knew I wanted.
Atmosphere: 1
Food: 1
Service: 1
I order my daughter birthday cake here it was
Atmosphere: 5
Service: 5
I called this morning before I made a trip to thr location to ensure they were open. I was told they were operating normal business hours. Apon arrival the doors were locked and the staff never came to the door or acknowledged us. They looked at us and continued as if they did not see us.This was around 11:18. I will not be returning to this location again.
Atmosphere: 1
Service: 1
Terrible. Save your money. They were very inpatient with me in the drive through because I ordered 5 ice creams for all the kids. I got to the window and they basically threw my order at me. One of the shakes had a lot of milk on the side of it. I asked them for a napkin to wipe it off and the guy said no. There are some in the bag. I reiterated that it was to wipe off the side of the cup and I didn't have the bag yet. They were very rude the entire encounter. The shakes were also just milk and the mix ins. I tried to add ice cream at home, but we were so done with this incounter, nothing could have saved them. I will not be coming back.
Terrible service at this location. Always slow no matter how many cars are in line. Increasingly way overpriced. Mostly rude staff. It's really sad...
Baskin-Robbins is always excellent flavors but this time they were super slow. Maybe next time it will be a little quicker. Nice employee
I had got a chocolate pralines and cream ice cream cake for my sister birthday it was great customer service was great as well everyone in the store was very generous very helpful thanks
Near perfect. The milk shake was perfect. Ten dollars for it, is President Joe Bidens fault. Thanks Democrats for ruining America.
If i could give less than one star i would. this place was absolutely horrendous! it would be worth it to drive to the next state to get some ice to eat rather than the disgusting garbage from this rotten building.
Arrived at the drive thru, car in front of me didn’t move very far ahead so I couldn’t get my window close enough to where you make your order, attendant then constantly says “order when you’re ready” to the empty space between me and the car in front of me. When i did get to order she ignored me for 2 minutes then replies with a snarky tone. Once i pay i notice they didn’t start what I ordered until the very moment i got to the pick up window as an obvious attempt to make me wait as some sort of revenge for me not wanting to shout my order at them from 8 feet away
Restaurantji Recommends
Still drive through only, but pretty speedy service and you can sit outside if you want to avoid eating in the car.
If you don't love ice cream, I think it's time for you crawl out of your rabbit hole and shake life's hand.
Ordered 2 small cups, 2 regular cups, and a small thick shake. I received 4 tiny scoops and a soupy shake. She repeated "2 kids cups" and I repeated my order (at the window). She said again "2 kids cups." NO, I never said a kids. This is not what I get at other locations. Why am I paying so much for THIS? It's TINY
Ordered 2 small cups, 2 regular cups, and a small thick shake. I received 4 tiny scoops and a soupy shake. She repeated "2 kids cups" and I repeated my order (at the window). She said again "2 kids cups." NO, I never said a kids. This is not what I get at other locations. Why am I paying so much for THIS? It's TINY
We come to this baskin location every Wednesday after school pick up. We’ve done this religiously for the last 2 years and the owners and staff are always so kind and treat my girls awesome! They know my voice when ordering now so I normally just have to say the first part of the order and they know it’s us, and they finish out what we always get. That’s building customer relationships. This is a pivotal role in building successful business. Thanks for always serving us with a smile and providing great ice cream.