It’s only fair to the public to rename your store to “No Baquette”. Third visit and still NO banquettes.Zero stars is not an option per google but in this case should be. Here’s the facts. The name of the restaurant is La Baguette. The last 2 visits they’ve had NO baguettes. Let that sink in. The product for which they are named after they dont even have in stock. Ever. Perhaps the new owners need to step outside and look up at their own sign over the door to remind them of what bread they supposedly serve. Or maybe rename the bakery to “No Baguette”. It’s comical really. New ownership is less than subpar. Poorly run and has no business apparently being in this line of business.
Jason
Update:I feel like the business is unfairly blaming me. I placed the order not in the week they mentioned, but the week before that. I made two separate calls on different days; the first was to reschedule the pickup for Thursday, and the second was to inquire if I could pick it up earlier on Friday, which the staff confirmed was okay.However, on Friday, the assistant manager contacted me, upset that I hadn't picked it up on Thursday as initially planned. I told her that I had received permission from the staff to collect it on Friday instead. She argued that the staff member had made a mistake by allowing this change.I didn't call back on Friday, but the assistant manager reached out to me again, expressing frustration that the order hadn't been picked up yet and insisting I do so immediately. She basically threatened to discard the cake and complained about the lack of space in the refrigeration due to my order. The birthday party was on March 1st. I had no reason to move it.Dear Management,I am writing to express my dissatisfaction with the service I received from the assistant manager at your store on March 1st, concerning an $85 cake order. My experience was not only disappointing but also left me feeling disrespected as a customer.On February 27th and 29th, I called your store to inquire about picking up a cake on Friday, which was valued at $85. The staff member I spoke with confirmed that this would be possible, and based on this assurance, I made my plans accordingly. However, to my surprise, I received a call from the assistant manager around noon on March 1st, informing me that the staff had erred in allowing me to pick up the cake on Friday. She insisted that I needed to pick it up within an hour.I explained that I was unable to come at such short notice but assured her that I would pick up the cake before the store closed, as initially promised. Instead of understanding the situation or apologizing for the inconvenience caused by her staff's miscommunication, the assistant manager proceeded to express concern that I would not pay for the $85 order. Her tone was not only unwarranted but also extremely rude throughout our conversation.The behavior of the assistant manager was unprofessional and not reflective of the customer service standards I have come to expect from you. A situation that could have been resolved with understanding and proper communication was instead handled in a manner that was both unwelcoming and offensive.I hope that this incident will be taken seriously and addressed appropriately. It is crucial for all staff, especially those in managerial positions, to represent with professionalism and courtesy towards customers. This experience has unfortunately impacted my view of your store, and I am hesitant to return or recommend your services to others without knowing that measures have been taken to improve customer service and staff training.Thank you for your attention to this matter. I look forward to your response and a resolution to this issue.
Service: 1
Sheila M
I visited yesterday, wanted an eclair. They only had vanilla so I decided to try it. I didn't like it at all, the cream filling wasn't good and the vanilla icing had no vanilla flavor; the choux dough was decent. I also tried a pecan roll, raspberry creme roll and macarons. My granddaughter liked her macarons but the rolls were stale and flavorless. I purchased a peanut butter and a oatmeal raisin cookie for my husband and he didn't like either. I was really disappointed.
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Macarons
Scottie Doesntknow
MEMPHIS STAPLE,Should be open
Atmosphere: 3
Food: 5
Service: 3
Josephine C.
La Baguette used to be my favorite breakfast, Lunch or pastries. Every time that I go in the selection is reduced greatly. Today I was so excited to see the Napoleon was back. The clerk said it was fresh today. I got home and was so disappointed. I spit out my one bit and returned the balance without a refund. It was terrible, no flavor, too sweet and mushy. I hope the rest of the pastries keep the higher standard.
Connie L.
Food is consistently good. Almond croissant & poppyseed danish are out of this world.
cathryn gay
This is one of my favorite places to eat!!! Everyone is extremely nice and helpful!! Very, fresh & delicious!!
Atmosphere: 5
Food: 5
Service: 5
Julie Sauls
Not good signage, staff not friendly or attentive, food is good but they don't listen when they take your order, don't look at you, talk over you, process is unclear. They got our order wrong and didn't care at all or make any attempts to rectify. The food is good but just be prepared to deal with seemingly inexperienced front of house staff who are more interested in each other than doing their jobs or performing any kind of hospitality.
Atmosphere: 2
Food: 3
Service: 2
Toya D.
Cute bakery nestled in a busy area yet, I've neva stopped by. I've been to several establishments around the shop but I have AArrived!! I didn't know what to expect and I didn't have a taste for anything in particular. Somehow,I spent $17.00.. lemme xplain, I only got 3 things but anywho.. the chocolate mousse cup wit devil foods cake, a slice of limonchello cake n coconut pineapple tart... I wanna get a few bags of fresh baked bread. On my next visit.. I will be returning n I recommend you stop by too.
Ellie F.
My neighbor told me this was the place to get the best croissants, and she was right! As you can tell from the name, this is a café serving classic French pastries. Their display case is full of gorgeous delicacies. I have seen people sit down and eat lunch here as well, since they have a café menu with sandwiches, salads, soups, etc. I will definitely be back for another little treat!
Pimento Cheese and Parenting Tax Pimento cheese: best I've had in years, with delicate, separatable cheese strands and the occasional poppyseed (I think?!?). It's the perfect blend of creamy and crunchy savory heaven. My recommendation: Buy a container of it and eat it all in one sitting at home. This is five star pimento cheese and the only reason I am writing this review. Off-menu kids' option of chicken tenders and fries: costs $15 for like 4-5 smallish fried chicken bites (like the ones they put on salads) and a decent amount of fries, which is insane if you compare this price to the cost of the rest of the items on the menu and you are a parent. This seems to be a parent tax, like they will do it, but you should know better. Additionally, if you don't tell them not to, they will dust these fries with the fancy cheese blend, which may or may not be acceptable to your progeny. Some other musings: I witnessed one high chair in the corner, also a salute to kid-friendliness, but possibly only if you bring but one wee one/toddler and do not invite any other parents to the outing. There may be more in the back. I asked people at the register (it's 100% seat yourself-take-a-number-to-the-table-style) which hot herbal teas they have, and they had no idea and did not actually explain the process for getting the hot tea, so I realized when leaving I had never received my hot tea at my table. The macarons are delectable and rated highly by my almost-3 and 5 year old. This was my first time at La Baguette in like 18 years. Not sure if I will be back to dine in anytime soon-might give it a second chance, especially since it's a favorite of my loyal friends. But even in the absence of dining in I will definitely be getting that pimento cheese to go.
Sonya Mull
Been visiting and key word: patronizing for two decades since I moved to Memphis. Have purchased catered meals for staff events etc.Everything was always superb until recently. The quality of the food and more importantly, the service, has decreased dramatically. My family and friends have spent thousands of dollars at this establishment through the years and each time I come I’m convinced it should be the last. Others with whom I’ve spoken say the same. And I have spoken to many. The tarts have changed the portions have shrieked and the prices inflated.
Atmosphere: 3
Food: 3
Service: 2
Cesar Gutierrez
Servíce - not bad not great - slow service but ok✅ very good place to take a coffee - chat and relax☕️very good cofee , not to sweet not too bitter? very good croissant with egg bacon and chees cheese but also the chocolate croissant
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Bakery
Regina Doggett
The Chicken Caesar Wrap is a great sandwich! They have a special of the day and a sandwich menu that offers selections that are fantastic too. The bakery side of this establishment has some delicious pastries, or different kinds of bread for your meal choices at home. I wish I could give them a 10+ rating.
Thao
Used to be the best place in town. never buying from this store ever! Bad service totally frustrating and disappointed I placed an order on the phone Tuesday and scheduled to pick it up on Sunday expecting to get my son bday cake. when I came to pick up they say there is no such order. I told them they had call me to confirm the order. turn out they misplaced the ticket therefore the order was never made it to the bakery. they then said they can get it done the same day. I asked for a customized photo to be printed on the cake that would be edible not putting a laminated picture on top the cake. The cake layers fall apart after slicing it. It doesn’t look presentable at all.
It’s only fair to the public to rename your store to “No Baquette”. Third visit and still NO banquettes.Zero stars is not an option per google but in this case should be. Here’s the facts. The name of the restaurant is La Baguette. The last 2 visits they’ve had NO baguettes. Let that sink in. The product for which they are named after they dont even have in stock. Ever. Perhaps the new owners need to step outside and look up at their own sign over the door to remind them of what bread they supposedly serve. Or maybe rename the bakery to “No Baguette”. It’s comical really. New ownership is less than subpar. Poorly run and has no business apparently being in this line of business.
Update:I feel like the business is unfairly blaming me. I placed the order not in the week they mentioned, but the week before that. I made two separate calls on different days; the first was to reschedule the pickup for Thursday, and the second was to inquire if I could pick it up earlier on Friday, which the staff confirmed was okay.However, on Friday, the assistant manager contacted me, upset that I hadn't picked it up on Thursday as initially planned. I told her that I had received permission from the staff to collect it on Friday instead. She argued that the staff member had made a mistake by allowing this change.I didn't call back on Friday, but the assistant manager reached out to me again, expressing frustration that the order hadn't been picked up yet and insisting I do so immediately. She basically threatened to discard the cake and complained about the lack of space in the refrigeration due to my order. The birthday party was on March 1st. I had no reason to move it.Dear Management,I am writing to express my dissatisfaction with the service I received from the assistant manager at your store on March 1st, concerning an $85 cake order. My experience was not only disappointing but also left me feeling disrespected as a customer.On February 27th and 29th, I called your store to inquire about picking up a cake on Friday, which was valued at $85. The staff member I spoke with confirmed that this would be possible, and based on this assurance, I made my plans accordingly. However, to my surprise, I received a call from the assistant manager around noon on March 1st, informing me that the staff had erred in allowing me to pick up the cake on Friday. She insisted that I needed to pick it up within an hour.I explained that I was unable to come at such short notice but assured her that I would pick up the cake before the store closed, as initially promised. Instead of understanding the situation or apologizing for the inconvenience caused by her staff's miscommunication, the assistant manager proceeded to express concern that I would not pay for the $85 order. Her tone was not only unwarranted but also extremely rude throughout our conversation.The behavior of the assistant manager was unprofessional and not reflective of the customer service standards I have come to expect from you. A situation that could have been resolved with understanding and proper communication was instead handled in a manner that was both unwelcoming and offensive.I hope that this incident will be taken seriously and addressed appropriately. It is crucial for all staff, especially those in managerial positions, to represent with professionalism and courtesy towards customers. This experience has unfortunately impacted my view of your store, and I am hesitant to return or recommend your services to others without knowing that measures have been taken to improve customer service and staff training.Thank you for your attention to this matter. I look forward to your response and a resolution to this issue.
Service: 1
I visited yesterday, wanted an eclair. They only had vanilla so I decided to try it. I didn't like it at all, the cream filling wasn't good and the vanilla icing had no vanilla flavor; the choux dough was decent. I also tried a pecan roll, raspberry creme roll and macarons. My granddaughter liked her macarons but the rolls were stale and flavorless. I purchased a peanut butter and a oatmeal raisin cookie for my husband and he didn't like either. I was really disappointed.
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Macarons
MEMPHIS STAPLE,Should be open
Atmosphere: 3
Food: 5
Service: 3
La Baguette used to be my favorite breakfast, Lunch or pastries. Every time that I go in the selection is reduced greatly. Today I was so excited to see the Napoleon was back. The clerk said it was fresh today. I got home and was so disappointed. I spit out my one bit and returned the balance without a refund. It was terrible, no flavor, too sweet and mushy. I hope the rest of the pastries keep the higher standard.
Food is consistently good. Almond croissant & poppyseed danish are out of this world.
This is one of my favorite places to eat!!! Everyone is extremely nice and helpful!! Very, fresh & delicious!!
Atmosphere: 5
Food: 5
Service: 5
Not good signage, staff not friendly or attentive, food is good but they don't listen when they take your order, don't look at you, talk over you, process is unclear. They got our order wrong and didn't care at all or make any attempts to rectify. The food is good but just be prepared to deal with seemingly inexperienced front of house staff who are more interested in each other than doing their jobs or performing any kind of hospitality.
Atmosphere: 2
Food: 3
Service: 2
Cute bakery nestled in a busy area yet, I've neva stopped by. I've been to several establishments around the shop but I have AArrived!! I didn't know what to expect and I didn't have a taste for anything in particular. Somehow,I spent $17.00.. lemme xplain, I only got 3 things but anywho.. the chocolate mousse cup wit devil foods cake, a slice of limonchello cake n coconut pineapple tart... I wanna get a few bags of fresh baked bread. On my next visit.. I will be returning n I recommend you stop by too.
My neighbor told me this was the place to get the best croissants, and she was right! As you can tell from the name, this is a café serving classic French pastries. Their display case is full of gorgeous delicacies. I have seen people sit down and eat lunch here as well, since they have a café menu with sandwiches, salads, soups, etc. I will definitely be back for another little treat!
Restaurantji Recommends
Pimento Cheese and Parenting Tax Pimento cheese: best I've had in years, with delicate, separatable cheese strands and the occasional poppyseed (I think?!?). It's the perfect blend of creamy and crunchy savory heaven. My recommendation: Buy a container of it and eat it all in one sitting at home. This is five star pimento cheese and the only reason I am writing this review. Off-menu kids' option of chicken tenders and fries: costs $15 for like 4-5 smallish fried chicken bites (like the ones they put on salads) and a decent amount of fries, which is insane if you compare this price to the cost of the rest of the items on the menu and you are a parent. This seems to be a parent tax, like they will do it, but you should know better. Additionally, if you don't tell them not to, they will dust these fries with the fancy cheese blend, which may or may not be acceptable to your progeny. Some other musings: I witnessed one high chair in the corner, also a salute to kid-friendliness, but possibly only if you bring but one wee one/toddler and do not invite any other parents to the outing. There may be more in the back. I asked people at the register (it's 100% seat yourself-take-a-number-to-the-table-style) which hot herbal teas they have, and they had no idea and did not actually explain the process for getting the hot tea, so I realized when leaving I had never received my hot tea at my table. The macarons are delectable and rated highly by my almost-3 and 5 year old. This was my first time at La Baguette in like 18 years. Not sure if I will be back to dine in anytime soon-might give it a second chance, especially since it's a favorite of my loyal friends. But even in the absence of dining in I will definitely be getting that pimento cheese to go.
Been visiting and key word: patronizing for two decades since I moved to Memphis. Have purchased catered meals for staff events etc.Everything was always superb until recently. The quality of the food and more importantly, the service, has decreased dramatically. My family and friends have spent thousands of dollars at this establishment through the years and each time I come I’m convinced it should be the last. Others with whom I’ve spoken say the same. And I have spoken to many. The tarts have changed the portions have shrieked and the prices inflated.
Atmosphere: 3
Food: 3
Service: 2
Servíce - not bad not great - slow service but ok✅ very good place to take a coffee - chat and relax☕️very good cofee , not to sweet not too bitter? very good croissant with egg bacon and chees cheese but also the chocolate croissant
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Bakery
The Chicken Caesar Wrap is a great sandwich! They have a special of the day and a sandwich menu that offers selections that are fantastic too. The bakery side of this establishment has some delicious pastries, or different kinds of bread for your meal choices at home. I wish I could give them a 10+ rating.
Used to be the best place in town. never buying from this store ever! Bad service totally frustrating and disappointed I placed an order on the phone Tuesday and scheduled to pick it up on Sunday expecting to get my son bday cake. when I came to pick up they say there is no such order. I told them they had call me to confirm the order. turn out they misplaced the ticket therefore the order was never made it to the bakery. they then said they can get it done the same day. I asked for a customized photo to be printed on the cake that would be edible not putting a laminated picture on top the cake. The cake layers fall apart after slicing it. It doesn’t look presentable at all.