The food was ok, although I thought I was ordering a loaded potato soup, but I got a loaded Spud.
Atmosphere: 3
Food: 4
Service: 3
amanda Oliveria
Just went to pick up my online order at the pick up time, wasn't ready and it was only 1 other customer in the store, it's 530pm and after my order they told the other customer no more spuds for the night. Really!! Spud Max wasn't right it didn't have nothing but cheese.. this place is a hit or miss.. Will definitely try a different location next time. Waste of 40$
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Salad
Doug Mai
Gr8 club sandwich, peach ice tea.
Atmosphere: 5
Food: 5
Service: 5
Les Singleton
Foods were delicious ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wrap
J. B. L.
Unfortunately this location can not get orders accurately... Back-to-back orders in a 30day period was inaccurate. Order received incorrect from the ticket... No one is ensure quality control standards... The Spuds are so hard and dry, that is a travesty from quality of the past... Please increase pride and the lead line cook to ensure quality and ACCURATE preparation to retain customers... If you are wondering why comparable sales is sliding, look at quality control consistently from open to close of business... My food on 1/2/23 is very poor... I think we deserve food quality in Germantown just like any other location... Leadership, please engage and validate quality control please.
D M
Placed a to go order at 12:50 with a pickup time ready at 1:07pm. I ordered 2 McAllister clubs with Cheetos . I arrived at the store and asked was my order ready I was told it was next up to be prepared . I'm like ok cool. I'll wait . At 1:21pm my order was still not ready and I asked the manager Rebekah "whats going on with my order" she threw her hands up and said " idk, we have a new person on sandwich's " my thoughts as a customer is that you are a manager that's all you had to respond with ? Not one time did she say let me go back there and check on your order? Hey, can y'all give me an estimate time on when this Customer order is ready she never walked back there. She threw her hands up and walked away and continue doing what she was doing. Not one time did she say let me go back there and check on your order? Hey, can y'all give me an estimate time on when this Customer order is ready? She never walked back there one time. She did not even apologize for my order being delayed, she didn't care and she said that so many words. She threw her hands up and just walked away and continue doing what she was doing walking around like a chicken with her head cut off. Needless to say after me constantly harassing them for my order an Hour later, My order was found. It was ready the whole entire time. I am very disappointed in McAllister and the MANAGEMENT lacked all qualities of management.
Atmosphere: 3
Food: 3
Service: 2
Wade Smith
Always good. Had Italian sandwich and avocado BLT.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Italian, Chips
David Rose
McAlister's just cannot get out of their own way. Cooks utterly incompetent but making a whole lot of noise, including profanity heard in the dining room. At 2:45pm on a Monday, it should not have taken 25+ minutes to get 2 spuds and a bowl. Dude in front of me got the wrong order. Robots can't take these jobs fast enough...
Atmosphere: 3
Food: 3
Service: 1
Smiley
Everything was good and delicious and the fruit was excellent but the strawberry shortcake was delicious. ?Wheelchair accessibility: you can come on down and have you a good meal? ? plenty of room to fit you and your family and they will show you much love
This team is always so great. Thanks Dameron for the help today and thanks to the entire staff for all that you do
Thomas Dillard
Bacon was burnt on the potato and was a little over done. Friendly staff cash register systems weren't
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Tortilla Soup
Emily Thompson
General Manager waited on us. She was absolutely the sweetest. Took my momma, who has Alzheimer’s, there. That GM made her day. What a blessing to meet just good people.
Atmosphere: 5
Food: 5
Service: 5
patricia cantu
I came in today and was served by Ms. Sandra! Great and friendly service! Have came a couple time and they’re always so nice! Thank You McAlister’s❤️
Atmosphere: 5
Food: 5
Service: 5
Evangeline Singleton
I purchased two turkey sandwiches with tomatoes, avocados, spinach, Swiss cheese, lite mayo, and onion on one of the sandwiches. After waiting 45 minutes on my order, I get home and there is barely any turkey on the sandwiches. One bite and the turkey was gone. My son ordered a king club, which was given to another customer who came in several minutes after we did. When he asked about his order, the young lady behind the register stated that, "we have to clear out the other orders on the screen first" after we stood and watched the lady place the order. I will never go back to this location again.
The food was ok, although I thought I was ordering a loaded potato soup, but I got a loaded Spud.
Atmosphere: 3
Food: 4
Service: 3
Just went to pick up my online order at the pick up time, wasn't ready and it was only 1 other customer in the store, it's 530pm and after my order they told the other customer no more spuds for the night. Really!! Spud Max wasn't right it didn't have nothing but cheese.. this place is a hit or miss.. Will definitely try a different location next time. Waste of 40$
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Salad
Gr8 club sandwich, peach ice tea.
Atmosphere: 5
Food: 5
Service: 5
Foods were delicious ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wrap
Unfortunately this location can not get orders accurately... Back-to-back orders in a 30day period was inaccurate. Order received incorrect from the ticket... No one is ensure quality control standards... The Spuds are so hard and dry, that is a travesty from quality of the past... Please increase pride and the lead line cook to ensure quality and ACCURATE preparation to retain customers... If you are wondering why comparable sales is sliding, look at quality control consistently from open to close of business... My food on 1/2/23 is very poor... I think we deserve food quality in Germantown just like any other location... Leadership, please engage and validate quality control please.
Placed a to go order at 12:50 with a pickup time ready at 1:07pm. I ordered 2 McAllister clubs with Cheetos . I arrived at the store and asked was my order ready I was told it was next up to be prepared . I'm like ok cool. I'll wait . At 1:21pm my order was still not ready and I asked the manager Rebekah "whats going on with my order" she threw her hands up and said " idk, we have a new person on sandwich's " my thoughts as a customer is that you are a manager that's all you had to respond with ? Not one time did she say let me go back there and check on your order? Hey, can y'all give me an estimate time on when this Customer order is ready she never walked back there. She threw her hands up and walked away and continue doing what she was doing. Not one time did she say let me go back there and check on your order? Hey, can y'all give me an estimate time on when this Customer order is ready? She never walked back there one time. She did not even apologize for my order being delayed, she didn't care and she said that so many words. She threw her hands up and just walked away and continue doing what she was doing walking around like a chicken with her head cut off. Needless to say after me constantly harassing them for my order an Hour later, My order was found. It was ready the whole entire time. I am very disappointed in McAllister and the MANAGEMENT lacked all qualities of management.
Atmosphere: 3
Food: 3
Service: 2
Always good. Had Italian sandwich and avocado BLT.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Italian, Chips
McAlister's just cannot get out of their own way. Cooks utterly incompetent but making a whole lot of noise, including profanity heard in the dining room. At 2:45pm on a Monday, it should not have taken 25+ minutes to get 2 spuds and a bowl. Dude in front of me got the wrong order. Robots can't take these jobs fast enough...
Atmosphere: 3
Food: 3
Service: 1
Everything was good and delicious and the fruit was excellent but the strawberry shortcake was delicious. ?Wheelchair accessibility: you can come on down and have you a good meal? ? plenty of room to fit you and your family and they will show you much love
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Chipotle Chicken Sandwich
Food good. Service a little slow but better than it was coming out of COVID. Staff not as stressed.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Baked Potato, Chicken Tortilla Soup, Chicken Tortilla, Salad, Potato Salad
Restaurantji Recommends
This team is always so great. Thanks Dameron for the help today and thanks to the entire staff for all that you do
Bacon was burnt on the potato and was a little over done. Friendly staff cash register systems weren't
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Tortilla Soup
General Manager waited on us. She was absolutely the sweetest. Took my momma, who has Alzheimer’s, there. That GM made her day. What a blessing to meet just good people.
Atmosphere: 5
Food: 5
Service: 5
I came in today and was served by Ms. Sandra! Great and friendly service! Have came a couple time and they’re always so nice! Thank You McAlister’s❤️
Atmosphere: 5
Food: 5
Service: 5
I purchased two turkey sandwiches with tomatoes, avocados, spinach, Swiss cheese, lite mayo, and onion on one of the sandwiches. After waiting 45 minutes on my order, I get home and there is barely any turkey on the sandwiches. One bite and the turkey was gone. My son ordered a king club, which was given to another customer who came in several minutes after we did. When he asked about his order, the young lady behind the register stated that, "we have to clear out the other orders on the screen first" after we stood and watched the lady place the order. I will never go back to this location again.