What a horrible experience you should be ashamed of yourself Arby's was one of the last fast food places I will eat at and I will never be back the worst food I've eaten in a long time. The bun was tough hardly any meat no taste for the fries. 14.00 for a meal that was so disgusting is i guess the new normal for Arby's!!!!!!!
Jasmine Polk
I would give 0 stars. I just pulled up to the drive thru. The lady that came over the speaker says welcome to Arby’s how may I help you. I say give me one second please. She says oh my god. I say nevermind thank you. If you didn’t want to go work why show to be rude. It explains why it’s no customers. I chose Arby’s first out of all food places in rivergate. I will not return.
Atmosphere: 1
Food: 1
Service: 1
Craig Akin
Been here twice in six months and both times I was disgusted by the very dirty floor. Not only visibly gross but your shoes will stick with every step. They’ve got to clean the floor more often with clean water and soap. I can only imagine what else is gross behind the scenes. Can’t come back because I don’t like feeling dirty while having a quick meal. Also if I pay cash and my change is $10.13 but you don’t have pennies, that’s not my fault, give me back $10.15 instead of shorting me three cents.
Atmosphere: 2
Food: 3
Service: 3
Danyale Thornton
Every time I come here it feels I'm always being served food that has been sitting out for hours. The only time its fresh is if they make it fresh. The food is never hot. This is my last visit. No wonder why it always appears to be empty.
Food: 2
Service: 4
Cara Siera
Fast service. Food quality as expected.
Atmosphere: 5
Food: 5
Service: 5
David Haywood
Very friendly
Atmosphere: 5
Food: 5
Service: 5
Chris Shankle
Good service and pretty fast
Ally Baharlou
I don't know if they've changed the ingredients because of prices but it's nowhere near what it used to be Arby's used to be my favorite but now it doesn't taste anything like it used to. Either that or it's just laziness in making the sandwiches I'm actually pretty bummed out about it
Treva Overstreet
Ordered 3 Roast Beef Sandwiches and curly fries. The fries were mixed with regular fries and hard. We ordered the sandwiches withOUT cheese and came with cheese all over them. The bag was falling apart and the sandwich boxes were smashed. There was no receipt so we could not take it back. We love Arby’s but this was so awful I don’t know if we will ever waste our hard earned money on this place again!🤬
Atmosphere: 1
Food: 1
Service: 1
julie overton
I decided to try the steak bites yesterday afternoon. Ordered the 9 piece to go. I discovered once I had left there were only 7 plus they were all hard as hockey pucks. I thought I was chewing on a leather belt. Very disappointed 😞.
Tried the steak bites. 5 for $6. Organization, this is great stuff! Like having a smoked BBQ meal. The steak is tender, smoky flavored, just like at a BBQ joint. Save some bucks & get these! Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich
T.M. O'Dooley
We were greated by one of the most happy young man! 1 little mix up, but it was rectified easily. My question is when getting Au-jus why isn't it a full cup? Why also is it only slightly above warm?
Atmosphere: 4
Food: 4
Service: 5
Randy Jenkins
Had never been to this one! Was obviously not in a good part of town!
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Curly Fries
Randy Kittrell
On September 22,2025 around 7pm my family went to the Rivergate/Madison Tennessee Arby’s. We went inside to order. The woman taking orders and looked like manager couldn’t get the orders right. You could tell her co-workers were getting frustrated. Then accused us of placing the wrong orders. We told her that wasn’t true and so did the customers behind us. We finally got what we thought we ordered only to find it wrong again. And when we were leaving we heard the people behind us complaining she got their order wrong also. There was also a young girl working doing her best and the cook was to. But this one that looked like the only one there to be a manager had some kind of problem and has no business around the public! Never will be back!
Atmosphere: 1
Food: 1
Service: 1
Leeann Crawley
I waited 35 minutes after I ordered to get my food manager was very hateful
What a horrible experience you should be ashamed of yourself Arby's was one of the last fast food places I will eat at and I will never be back the worst food I've eaten in a long time. The bun was tough hardly any meat no taste for the fries. 14.00 for a meal that was so disgusting is i guess the new normal for Arby's!!!!!!!
I would give 0 stars. I just pulled up to the drive thru. The lady that came over the speaker says welcome to Arby’s how may I help you. I say give me one second please. She says oh my god. I say nevermind thank you. If you didn’t want to go work why show to be rude. It explains why it’s no customers. I chose Arby’s first out of all food places in rivergate. I will not return.
Atmosphere: 1
Food: 1
Service: 1
Been here twice in six months and both times I was disgusted by the very dirty floor. Not only visibly gross but your shoes will stick with every step. They’ve got to clean the floor more often with clean water and soap. I can only imagine what else is gross behind the scenes. Can’t come back because I don’t like feeling dirty while having a quick meal.
Also if I pay cash and my change is $10.13 but you don’t have pennies, that’s not my fault, give me back $10.15 instead of shorting me three cents.
Atmosphere: 2
Food: 3
Service: 3
Every time I come here it feels I'm always being served food that has been sitting out for hours. The only time its fresh is if they make it fresh. The food is never hot. This is my last visit. No wonder why it always appears to be empty.
Food: 2
Service: 4
Fast service. Food quality as expected.
Atmosphere: 5
Food: 5
Service: 5
Very friendly
Atmosphere: 5
Food: 5
Service: 5
Good service and pretty fast
I don't know if they've changed the ingredients because of prices but it's nowhere near what it used to be Arby's used to be my favorite but now it doesn't taste anything like it used to. Either that or it's just laziness in making the sandwiches I'm actually pretty bummed out about it
Ordered 3 Roast Beef Sandwiches and curly fries. The fries were mixed with regular fries and hard. We ordered the sandwiches withOUT cheese and came with cheese all over them. The bag was falling apart and the sandwich boxes were smashed. There was no receipt so we could not take it back. We love Arby’s but this was so awful I don’t know if we will ever waste our hard earned money on this place again!🤬
Atmosphere: 1
Food: 1
Service: 1
I decided to try the steak bites yesterday afternoon. Ordered the 9 piece to go. I discovered once I had left there were only 7 plus they were all hard as hockey pucks. I thought I was chewing on a leather belt. Very disappointed 😞.
Food: 1
Restaurantji Recommends
Tried the steak bites. 5 for $6. Organization, this is great stuff! Like having a smoked BBQ meal. The steak is tender, smoky flavored, just like at a BBQ joint. Save some bucks & get these! Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich
We were greated by one of the most happy young man! 1 little mix up, but it was rectified easily. My question is when getting Au-jus why isn't it a full cup? Why also is it only slightly above warm?
Atmosphere: 4
Food: 4
Service: 5
Had never been to this one! Was obviously not in a good part of town!
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Curly Fries
On September 22,2025 around 7pm my family went to the Rivergate/Madison Tennessee Arby’s. We went inside to order. The woman taking orders and looked like manager couldn’t get the orders right. You could tell her co-workers were getting frustrated. Then accused us of placing the wrong orders. We told her that wasn’t true and so did the customers behind us. We finally got what we thought we ordered only to find it wrong again. And when we were leaving we heard the people behind us complaining she got their order wrong also. There was also a young girl working doing her best and the cook was to. But this one that looked like the only one there to be a manager had some kind of problem and has no business around the public! Never will be back!
Atmosphere: 1
Food: 1
Service: 1
I waited 35 minutes after I ordered to get my food manager was very hateful
Atmosphere: 1
Food: 5
Service: 1
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