We definitely enjoyed our stay! The roof top bar was amazing. I had the best experience with Tyson up there. He was so kind and knowledgeable.
Lorraine Lori Fusare-Hoppe
It is Sunday, September 22nd, 2024. We booked our company approved hotel for four nights more than a month ago. Check-in is 4:00. We have been sitting in the lobby for almost two hours. They have NO idea when our room will be ready! What kind of a business is this?? We have paid for those two hours— and who knows how many more—without any good explanation or compensation. We are NOT happy campers!!
Marko Slaney
Thank you Aurum in The Grand Hyatt, Nashville for a great welcoming environment. We checked into the hotel an immediately were welcomed into a very comfortable area for our group to decompress after a long day of travel.
I am pretty sure it was the great Bartender, Jordan that helped us initially and made sure when we approached the bar that all our beverage needs were taken care of.
On Sunday, Ryan took great care of us as well, even making his way to find me after I had left my credit card sitting on the bar top after payment.
Thanks to everyone for making our stay in Nashville that much better.
Atmosphere: 5
Food: 5
Service: 5
Kaitlinn Himes
Definitely stop by here if you’re staying at the grand Hyatt. The staff is top notch, gives excellent recommendations, and remembers your drink order from the night before. Just an all around cool spot with good drinks, and food as an added bonus.
Atmosphere: 5
Food: 5
Service: 5
Deborah Salvatico-Mumbower
Great customer service and beautiful clean rooms
Stewart Raccuglia
Luna rooftop served us bad raw tuna and gave us terrible food poison. The sad thing is we notified the hotel that the tuna was bad and they still continued to serve it in the club lounge.
Ashley Valmore
Nice atmosphere in Grand Hyatt. There was live music, chill atmosphere and a large selection to choose from!
We definitely enjoyed our stay! The roof top bar was amazing. I had the best experience with Tyson up there. He was so kind and knowledgeable.
It is Sunday, September 22nd, 2024. We booked our company approved hotel for four nights more than a month ago. Check-in is 4:00. We have been sitting in the lobby for almost two hours. They have NO idea when our room will be ready! What kind of a business is this?? We have paid for those two hours— and who knows how many more—without any good explanation or compensation. We are NOT happy campers!!
Thank you Aurum in The Grand Hyatt, Nashville for a great welcoming environment. We checked into the hotel an immediately were welcomed into a very comfortable area for our group to decompress after a long day of travel.
I am pretty sure it was the great Bartender, Jordan that helped us initially and made sure when we approached the bar that all our beverage needs were taken care of.
On Sunday, Ryan took great care of us as well, even making his way to find me after I had left my credit card sitting on the bar top after payment.
Thanks to everyone for making our stay in Nashville that much better.
Atmosphere: 5
Food: 5
Service: 5
Definitely stop by here if you’re staying at the grand Hyatt. The staff is top notch, gives excellent recommendations, and remembers your drink order from the night before. Just an all around cool spot with good drinks, and food as an added bonus.
Atmosphere: 5
Food: 5
Service: 5
Great customer service and beautiful clean rooms
Luna rooftop served us bad raw tuna and gave us terrible food poison. The sad thing is we notified the hotel that the tuna was bad and they still continued to serve it in the club lounge.
Nice atmosphere in Grand Hyatt. There was live music, chill atmosphere and a large selection to choose from!
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