Hyatt
I consider it an honor to be able to travel and represent the organization I work for. I am respectful in the places where I am a guest. I am very aware that not all people have that perspective and may do damage to their hotel room. I understand why a credit card is needed for incidentals. What I don’t like is when companies like the Grand Hyatt of Nashville take advantage of that privilege and abuse consumers credit cards by charging for services not rendered. I attended a conference at the Hyatt on July 5th and left on the 8th. The Hyatt charged me for an extra day on my credit card. My organization paid my bill in full and I verified it before I left. This took over 20 minutes and I had to get to the airport but I waited. When I noticed my card was charged an extra night, I notified my organization. They contacted the Hyatt who stated they would call me. No one called me. I had to called them. The young man I spoke to verified that I was to check out on the 8th and not the 9th. He stated a manager would call me concerning the over charge. No one reached out. I waited a day and then called again. I was told again that a manager would call me. The young lady I spoke to earlier in the day called me back. She told me my reservation was from the 5th to the 9th. I stated it was not and I was to depart on the 8th. From the conversation I had with the young man, two days prior, I checked my reservation that the Hyatt email to me and I told her it reflected the 8th. She asked me to email it to her and I asked for an email address to send it to (still waiting for her to send the information). Later that day the manager called. She over talked me so I let her finish her statement as to why I was charged the extra day. Again, I stated I had confirmation that my reservation was from the 5th to the 8th and that I have the email to prove it. She said it was not in their records and my statement was, “it has to be because you sent it to me.” Next steps to this circus you wonder? She has to look into it and meet with the management team…. again. When I asked when will I hear from anyone because interest is being charged to my account, I was told “after they meet,” in a very nasty tone. Meanwhile, she didn’t asking for the email. I considered the Hyatt to be a highly rated hotel. That has quickly changed.
What type of professional makes that type of statement to a consumer? That took the “Grand” out of the hotel name. I probably would have received more consideration at a Best Western. Meanwhile, I’m still waiting to hear from someone concerning the error. I wonder what hoop I will have to jump through next. This has been extremely stressful and taxing. It should not be this hard to have a charge reversed when I was not the party at fault. It is almost August! The nastiness that I have had to deal with and the hoops I had to jump through to talk to the appropriate person is ridiculous. It makes you ask yourself, how can we as consumers protect ourselves from companies like the Hyatt?
Dawn D
Great service & great drinks. The bar was located in the lobby of our hotel.
Atmosphere: 5
Food: 5
Service: 5
Nesha Michelle
We definitely enjoyed our stay! The roof top bar was amazing. I had the best experience with Tyson up there. He was so kind and knowledgeable.
Lorraine Lori Fusare-Hoppe
It is Sunday, September 22nd, 2024. We booked our company approved hotel for four nights more than a month ago. Check-in is 4:00. We have been sitting in the lobby for almost two hours. They have NO idea when our room will be ready! What kind of a business is this?? We have paid for those two hours— and who knows how many more—without any good explanation or compensation. We are NOT happy campers!!
Marko Slaney
Thank you Aurum in The Grand Hyatt, Nashville for a great welcoming environment. We checked into the hotel an immediately were welcomed into a very comfortable area for our group to decompress after a long day of travel.
I am pretty sure it was the great Bartender, Jordan that helped us initially and made sure when we approached the bar that all our beverage needs were taken care of.
On Sunday, Ryan took great care of us as well, even making his way to find me after I had left my credit card sitting on the bar top after payment.
Thanks to everyone for making our stay in Nashville that much better.
Atmosphere: 5
Food: 5
Service: 5
Kaitlinn Himes
Definitely stop by here if you’re staying at the grand Hyatt. The staff is top notch, gives excellent recommendations, and remembers your drink order from the night before. Just an all around cool spot with good drinks, and food as an added bonus.
Atmosphere: 5
Food: 5
Service: 5
Deborah Salvatico-Mumbower
Great customer service and beautiful clean rooms
Stewart Raccuglia
Luna rooftop served us bad raw tuna and gave us terrible food poison. The sad thing is we notified the hotel that the tuna was bad and they still continued to serve it in the club lounge.
Ashley Valmore
Nice atmosphere in Grand Hyatt. There was live music, chill atmosphere and a large selection to choose from!
Hyatt I consider it an honor to be able to travel and represent the organization I work for. I am respectful in the places where I am a guest. I am very aware that not all people have that perspective and may do damage to their hotel room. I understand why a credit card is needed for incidentals. What I don’t like is when companies like the Grand Hyatt of Nashville take advantage of that privilege and abuse consumers credit cards by charging for services not rendered. I attended a conference at the Hyatt on July 5th and left on the 8th. The Hyatt charged me for an extra day on my credit card. My organization paid my bill in full and I verified it before I left. This took over 20 minutes and I had to get to the airport but I waited. When I noticed my card was charged an extra night, I notified my organization. They contacted the Hyatt who stated they would call me. No one called me. I had to called them. The young man I spoke to verified that I was to check out on the 8th and not the 9th. He stated a manager would call me concerning the over charge. No one reached out. I waited a day and then called again. I was told again that a manager would call me. The young lady I spoke to earlier in the day called me back. She told me my reservation was from the 5th to the 9th. I stated it was not and I was to depart on the 8th. From the conversation I had with the young man, two days prior, I checked my reservation that the Hyatt email to me and I told her it reflected the 8th. She asked me to email it to her and I asked for an email address to send it to (still waiting for her to send the information). Later that day the manager called. She over talked me so I let her finish her statement as to why I was charged the extra day. Again, I stated I had confirmation that my reservation was from the 5th to the 8th and that I have the email to prove it. She said it was not in their records and my statement was, “it has to be because you sent it to me.” Next steps to this circus you wonder? She has to look into it and meet with the management team…. again. When I asked when will I hear from anyone because interest is being charged to my account, I was told “after they meet,” in a very nasty tone. Meanwhile, she didn’t asking for the email. I considered the Hyatt to be a highly rated hotel. That has quickly changed. What type of professional makes that type of statement to a consumer? That took the “Grand” out of the hotel name. I probably would have received more consideration at a Best Western. Meanwhile, I’m still waiting to hear from someone concerning the error. I wonder what hoop I will have to jump through next. This has been extremely stressful and taxing. It should not be this hard to have a charge reversed when I was not the party at fault. It is almost August! The nastiness that I have had to deal with and the hoops I had to jump through to talk to the appropriate person is ridiculous. It makes you ask yourself, how can we as consumers protect ourselves from companies like the Hyatt?
Great service & great drinks. The bar was located in the lobby of our hotel.
Atmosphere: 5
Food: 5
Service: 5
We definitely enjoyed our stay! The roof top bar was amazing. I had the best experience with Tyson up there. He was so kind and knowledgeable.
It is Sunday, September 22nd, 2024. We booked our company approved hotel for four nights more than a month ago. Check-in is 4:00. We have been sitting in the lobby for almost two hours. They have NO idea when our room will be ready! What kind of a business is this?? We have paid for those two hours— and who knows how many more—without any good explanation or compensation. We are NOT happy campers!!
Thank you Aurum in The Grand Hyatt, Nashville for a great welcoming environment. We checked into the hotel an immediately were welcomed into a very comfortable area for our group to decompress after a long day of travel.
I am pretty sure it was the great Bartender, Jordan that helped us initially and made sure when we approached the bar that all our beverage needs were taken care of.
On Sunday, Ryan took great care of us as well, even making his way to find me after I had left my credit card sitting on the bar top after payment.
Thanks to everyone for making our stay in Nashville that much better.
Atmosphere: 5
Food: 5
Service: 5
Definitely stop by here if you’re staying at the grand Hyatt. The staff is top notch, gives excellent recommendations, and remembers your drink order from the night before. Just an all around cool spot with good drinks, and food as an added bonus.
Atmosphere: 5
Food: 5
Service: 5
Great customer service and beautiful clean rooms
Luna rooftop served us bad raw tuna and gave us terrible food poison. The sad thing is we notified the hotel that the tuna was bad and they still continued to serve it in the club lounge.
Nice atmosphere in Grand Hyatt. There was live music, chill atmosphere and a large selection to choose from!
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