Absolutely TERRIBLE customer service. I’ve gone numerous times at different hours of the day and they almost never have actual donuts.
Atmosphere: 1
Food: 1
Service: 1
leslie dyer
Awesome
Atmosphere: 5
Food: 5
Service: 5
Teri Heugh
On Valentines Day, I placed a mobile order for the specialty donuts. When I got to the window, I was told they were out of them (it wasn't even noon). I said to cancel the order. They did not. I later reported this to corporate because I initially wasn't going to do anything about it. Nothing was done. It's not the money. It's a matter of principle. Starbucks wouldn't blow off a customer.
Service: 1
Daysialyn Brooks (sheaheoni)
Went yesterday at 530am. Sat at speaker for 10 minutes. No one came to take order.
Service: 1
Amy
The gentleman who cashed me out was very pleasant and kind. However the older lady didn’t seem to have any customer service experience. She handed me multiple drinks that were incorrect and had an attitude with me because they were wrong. I ended up with whatever she handed me all that were wrong and one was half full. Both drinks had zero sweeteners or cream both of which I had ordered they tasted so bad we couldn’t drink them, such a waste. I just left because I didn’t want to deal with her. It sucks because I live right down the road and I’ve been here many times before and it was wonderful but I will not be coming here again.
Service: 1
Steven Quintanilla
Terrible, even for the poor standards of a Dunkin. It doesn't matter what time of day,or what day of the week you go, they will be out of something (maybe everything) you order.
DayDay XII
Terrible place. Rude and lazy customer service. Dunkin DONUTS but have zero donuts. Would not recommend.
Service: 1
Christopher Wheatley
The lack of respect for the customers from some of these younger employees is too much. I'm not going to share names out of courtesy, but come on guys. It's this attitude that I owe you everything and you don't have to do anything that is crippling the fast food industry. If you don't want to interact with customers or do the job you are paid for then please just stay home. It seems as if I need to beg these kids to even consider taking my order..and if I ask you to not touch me or invade my personal space your response should not be continuing to do it while telling me I'll be alright.....NO ...I won't be.
Atmosphere: 1
Food: 5
Service: 1
Jesse Qualls
Hit and miss in belle meade not fully stocked weekdays are better short staff on weekends they have issues with coupons from the dunkin
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Donuts
Danielle F.
Drive through is a joke I was there today at 1pm and sat in line they said it would be a minute and then 10 min go by or more and I drive out and 2 people are standing in the window young guy and girl white hair they deliberately do nothing not the first time all I need is coffee 5 cars behind me. I drive to McDonalds in Bellevue out in 5 min total with huge lines
The service at this Dunkin has really gone down hill in the last 6 months. They have trouble hiring associates for this location and because of that my orders are very inconsistent. I hope they can get a good team together soon.Kid-friendliness: Regardless of the timely service they are very friendly.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Croissant, Sausage Egg and Cheese
Matthew Minnich
FOOD POISONING!!!! I’ve been here 3 times. Each time, something was missing, they were out of something, or I got the wrong food. I still went back because I love DD, and I ordered an iced latte and ended up getting extreme food poisoning. Why? Because they are serving out of date milk. The new franchise owner is so cheap that he’s knowingly serving expired food and beverages. There’s flies all over the restaurant. It’s dirty.
Atmosphere: 1
Food: 1
Service: 1
Veronica Sanchez
Very bad service I ask for light roast coffee and they give me dark roast and was already served for
Atmosphere: 1
Food: 2
Service: 1
Sondra Shore
Went to this store @ 1102 am to get a coffee and guess what .... NO CREAMER for coffee! What! Besides donuts Dunkin donuts is the place for coffee and they are out of cream!!! No one could go to the store for some? DUH!!!
Atmosphere: 1
Food: 1
Service: 1
Tyler Jones
Really poor service here. However, I want to be clear that this is not the fault of the staff. The owner of this franchise should be ashamed of themselves for not paying these people enough to care about their jobs.
Absolutely TERRIBLE customer service. I’ve gone numerous times at different hours of the day and they almost never have actual donuts.
Atmosphere: 1
Food: 1
Service: 1
Awesome
Atmosphere: 5
Food: 5
Service: 5
On Valentines Day, I placed a mobile order for the specialty donuts. When I got to the window, I was told they were out of them (it wasn't even noon). I said to cancel the order. They did not. I later reported this to corporate because I initially wasn't going to do anything about it. Nothing was done. It's not the money. It's a matter of principle. Starbucks wouldn't blow off a customer.
Service: 1
Went yesterday at 530am. Sat at speaker for 10 minutes. No one came to take order.
Service: 1
The gentleman who cashed me out was very pleasant and kind. However the older lady didn’t seem to have any customer service experience. She handed me multiple drinks that were incorrect and had an attitude with me because they were wrong. I ended up with whatever she handed me all that were wrong and one was half full. Both drinks had zero sweeteners or cream both of which I had ordered they tasted so bad we couldn’t drink them, such a waste. I just left because I didn’t want to deal with her. It sucks because I live right down the road and I’ve been here many times before and it was wonderful but I will not be coming here again.
Service: 1
Terrible, even for the poor standards of a Dunkin. It doesn't matter what time of day,or what day of the week you go, they will be out of something (maybe everything) you order.
Terrible place. Rude and lazy customer service. Dunkin DONUTS but have zero donuts. Would not recommend.
Service: 1
The lack of respect for the customers from some of these younger employees is too much. I'm not going to share names out of courtesy, but come on guys. It's this attitude that I owe you everything and you don't have to do anything that is crippling the fast food industry. If you don't want to interact with customers or do the job you are paid for then please just stay home. It seems as if I need to beg these kids to even consider taking my order..and if I ask you to not touch me or invade my personal space your response should not be continuing to do it while telling me I'll be alright.....NO ...I won't be.
Atmosphere: 1
Food: 5
Service: 1
Hit and miss in belle meade not fully stocked weekdays are better short staff on weekends they have issues with coupons from the dunkin
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Donuts
Drive through is a joke I was there today at 1pm and sat in line they said it would be a minute and then 10 min go by or more and I drive out and 2 people are standing in the window young guy and girl white hair they deliberately do nothing not the first time all I need is coffee 5 cars behind me. I drive to McDonalds in Bellevue out in 5 min total with huge lines
Restaurantji Recommends
The service at this Dunkin has really gone down hill in the last 6 months. They have trouble hiring associates for this location and because of that my orders are very inconsistent. I hope they can get a good team together soon.Kid-friendliness: Regardless of the timely service they are very friendly.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Croissant, Sausage Egg and Cheese
FOOD POISONING!!!! I’ve been here 3 times. Each time, something was missing, they were out of something, or I got the wrong food. I still went back because I love DD, and I ordered an iced latte and ended up getting extreme food poisoning. Why? Because they are serving out of date milk. The new franchise owner is so cheap that he’s knowingly serving expired food and beverages. There’s flies all over the restaurant. It’s dirty.
Atmosphere: 1
Food: 1
Service: 1
Very bad service I ask for light roast coffee and they give me dark roast and was already served for
Atmosphere: 1
Food: 2
Service: 1
Went to this store @ 1102 am to get a coffee and guess what .... NO CREAMER for coffee! What! Besides donuts Dunkin donuts is the place for coffee and they are out of cream!!! No one could go to the store for some? DUH!!!
Atmosphere: 1
Food: 1
Service: 1
Really poor service here. However, I want to be clear that this is not the fault of the staff. The owner of this franchise should be ashamed of themselves for not paying these people enough to care about their jobs.
Atmosphere: 1
Service: 1