Manager David is very rude. I will not be going to the West End Ave location.
Sylvia Berger
On 8/24/2022 I took my family to J. Alexanders for dinner, I'm here visiting my daughter and grand children from New York. What happened this place in Boca is amazing, GA terrible, I see by the the reviews restaurant went down in food, presentation and quality!!!Location, Noreros GA, Check #2339, 4:16 pm
Mrs
Service was slow and food came about 40 mins after ticket was out in. When we finally received our food it was wrong.. the assistant manager Felicia was careless and unapologetic, surely they can find better management.The bartender was awesome though and very understanding. I would come back again just for her
Judy Bennett
Worst service I have ever received . Sat at bar which is where I always set . Bar tender was Cody . He approached asked if I was dining at bar . Replied yes and ordered a drink . Never received menus nor silverware until I ask other bartender for them . After 2 parties were served after I arrived I asked the other bartender was he not allowed to take orders . She sent him over for me to order . I had to ask for silverware. From the young lady behind bar . I had to ask her for my second drink my bartender was busy doing nothing . Had to ask the young lady for to go box . She relayed everything to Cody which he did as if I was a bother . I love your restaurant and food but Cody is not j Alexander quality. . I hate that my tip is being shared with him he absolutely deserved nothing .
L O
Service was slow and food came about 40 mins after ticket was out in. When we finally received our food it was wrong.. the assistant manager Felicia was careless and unapologetic, surely they can find better management.The bartender was awesome though and very understanding. I would come back again just for her
Ty Thomas
I hadn’t been to J. Alexander’s in years and it will probably be years again before I return unless the management at the Hoover location is changed. The manager Jake was exceptionally rude and unprofessional! You would think that while so many businesses are shutting down that you would actually treat your guest with respect as well as appreciation but instead before even ordering food I wanted to walk out and never return. And if this is the standard of J Alexander I won’t. Clearly some Human Resources training as well as managerial training needs to take place because a guest should never feel the way that my family and I felt. Nevertheless the servers as well as bartenders were phenomenal. Seeing that our experience did not start off particularly well, they went out of their way to ensure that the rest of our dining experience was great. Not only did we not see Jake after our first encounter, but his demeanor showed us that he did care if we left and never came back. Unless you want Jake to continue to discourage guest to come back, my suggestion would be for him to either get some additional training on table side manners, or put him in the kitchen where he doesn’t have to interact with guests.
Monica Johnson
I’d like to start this review by saying I am a HUGE fan of J. Alexander’s Dunwoody and have been for 15+ years. However, today I received THE WORST customer service I’ve ever received from the manager. The servers Christine and Issac were amazing, kudos to them! It was the manager on duty, Shawn who made me and my entire party feel not only unwelcome, but also as if we were a burden on his time. Mind you at the time we came in there was hardly a buzz in the restaurant. Excuse us for showing up with multiple people to spend money in this establishment. The issue was that we had too many people in our party to sit as a group, not a big deal. We are local Atlantans and are familiar with the social distancing policies. That was not an issue. It was purely the incredibile rude way that he handled our table that prompts me to write this review. I’ve been a dishwasher, a server, a kitchen manager and a general manager and worked for corporate restaurants. I’m more than aware of the etiquette one should have while doing table touches. What we received today was the quality of management I’d expect at a local dive bar where I’m paying for rudeness as apart of the gimmick. J. Alexander’s is not that, so I’m confused as to why a manager with such poor people skills is left in charge of making sure our experience is the best it could be. I’m completely unsure why he gets paid a salary to drive business away from this establishment. Surely you all don’t pay him a bonus to lessen your profits. Maybe there is something I’ve missed about how a business wants to retain loyal guests. Either way, I’d hope that someone on the corporate team or even his supervisor, John Becker, would humble him greatly and remind him of the reason he is employed in the first place. I’m sure he is not paid to hide in the expo window and make random appearances only to be rude to guests and make them regret spending money here. Despite his atrocious performance as a manager, we over tipped our servers more out of pity than anything. How unfortunate it must be to work for a manager that clearly doesn’t care about customer service and is much more likely to push guests away than to bring them in and encourage them to spend money here. I’m willing to bet your good reviews have dwindled and complaints have increased on nights he is on shift. I’m willing to bet that he is the type of manager that has every excuse in the world on why everyone else is wrong in the situation except him. His performance on most nights I’m here is pitiful at best, but never usually affects me directly as I’ve seen how he conducts himself and avoid him at all cost. Tonight surely left a mark. But I guess you trust your management team here. But I look forward to the day where it is recognized that Shawn is a stain on this spectacular establishment I used to enjoy.
Ashley Pharris
Called the corporate office today to try and speak with someone in payroll and let me tell you Ms.Vivian in payroll had the worst customer service ever. All I needed was the Human Resources phone number and she flat out told me that she wasn’t going to give it to me. So as I’m on the phone begging her almost to give me the number she says she’s going to transfer my call and hangs up on me . Absolutely horrible.
Kyle
J. Alexander’s is taking money meant for small businesses during the COVID-19 pandemic!!! They accepted $15.1 million! Their market cap is $74 million! J. Alexander’s is not a small business. I will never return!
This was the first time that I have been to J. Alexander's. Some friends picked the restaurant out and we met them there. The atmosphere was wonderful but the carrot cake was well worth going. I do not know how much it cost (because my friend picked up the tab) but it was well worth the money. The carrot cake was warm with cream cheese frosting just oozing off of the cake and covered every bite. I cannot say that it was the prettiest carrot cake that I had ever seen because it wasn't. If fact, besides the size it was quite unimpressive-Until you placed it in your mouth. In fact, you almost hate to swallow it, because it is that good. You just want to keep it in your mouth. It was by far the best carrot cake I ever had.
brandon simms
Horrible food and service texas roadhouse is better than this overpriced junk
Liz M
J Alexander's is our go to restaurant when we are in town. The orzo and rice and carrot cake are what brings me back time and time again. My only knock is that the service is not always consistent. FYI - use OpenTable as there normally is a wait
Healthygina-aol-com
I travel a lot for business so I asked the hotel receptionist where to get a good steak. J Alexander's was within walking distance of my hotel. I did my own research once I got into my room and saw a pic of the avocado bomb and knew I was getting that. I walked there, making sure to wear business casual clothes. I was glad I did. So atmosphere is classy and sophisticated. I sat at the bar and the bartenders were nice and professional. I only drank water. I looked on the menu in appetizers for the avocado bomb (I didn't really know what it was I just saw avocados in a pic and I love avocado)and I didn't see avocado bomb in the appetizer section. I looked further and saw under sushi it was there. It was said to have Hawaiian tuna and crab meat inside. So I ordered that and ordered a filet mignon medium rare. The avocado bomb came out and i planned on saving room for my filet with loaded baked potato. No soup, salad or bread was offered. I started eating the avocado bomb and I couldn't stop. It was probably the best sushi I have ever had in my life. So my filet came, it was cooked perfectly and had a wonderful taste. I Te half of the filet and didn't even touch the potato because the avocado bomb is enough for a meal in itself. I highly recommend these 2 items when you visit J Alexander's of Nashville. You will not be disappointed. I was surprised no vegetables were offered with the steak, and no soup or salad. I wouldn't have ate it anyway but just letting you know.
Manager David is very rude. I will not be going to the West End Ave location.
On 8/24/2022 I took my family to J. Alexanders for dinner, I'm here visiting my daughter and grand children from New York. What happened this place in Boca is amazing, GA terrible, I see by the the reviews restaurant went down in food, presentation and quality!!!Location, Noreros GA, Check #2339, 4:16 pm
Service was slow and food came about 40 mins after ticket was out in. When we finally received our food it was wrong.. the assistant manager Felicia was careless and unapologetic, surely they can find better management.The bartender was awesome though and very understanding. I would come back again just for her
Worst service I have ever received . Sat at bar which is where I always set . Bar tender was Cody . He approached asked if I was dining at bar . Replied yes and ordered a drink . Never received menus nor silverware until I ask other bartender for them . After 2 parties were served after I arrived I asked the other bartender was he not allowed to take orders . She sent him over for me to order . I had to ask for silverware. From the young lady behind bar . I had to ask her for my second drink my bartender was busy doing nothing . Had to ask the young lady for to go box . She relayed everything to Cody which he did as if I was a bother . I love your restaurant and food but Cody is not j Alexander quality. . I hate that my tip is being shared with him he absolutely deserved nothing .
Service was slow and food came about 40 mins after ticket was out in. When we finally received our food it was wrong.. the assistant manager Felicia was careless and unapologetic, surely they can find better management.The bartender was awesome though and very understanding. I would come back again just for her
I hadn’t been to J. Alexander’s in years and it will probably be years again before I return unless the management at the Hoover location is changed. The manager Jake was exceptionally rude and unprofessional! You would think that while so many businesses are shutting down that you would actually treat your guest with respect as well as appreciation but instead before even ordering food I wanted to walk out and never return. And if this is the standard of J Alexander I won’t. Clearly some Human Resources training as well as managerial training needs to take place because a guest should never feel the way that my family and I felt. Nevertheless the servers as well as bartenders were phenomenal. Seeing that our experience did not start off particularly well, they went out of their way to ensure that the rest of our dining experience was great. Not only did we not see Jake after our first encounter, but his demeanor showed us that he did care if we left and never came back. Unless you want Jake to continue to discourage guest to come back, my suggestion would be for him to either get some additional training on table side manners, or put him in the kitchen where he doesn’t have to interact with guests.
I’d like to start this review by saying I am a HUGE fan of J. Alexander’s Dunwoody and have been for 15+ years. However, today I received THE WORST customer service I’ve ever received from the manager. The servers Christine and Issac were amazing, kudos to them! It was the manager on duty, Shawn who made me and my entire party feel not only unwelcome, but also as if we were a burden on his time. Mind you at the time we came in there was hardly a buzz in the restaurant. Excuse us for showing up with multiple people to spend money in this establishment. The issue was that we had too many people in our party to sit as a group, not a big deal. We are local Atlantans and are familiar with the social distancing policies. That was not an issue. It was purely the incredibile rude way that he handled our table that prompts me to write this review. I’ve been a dishwasher, a server, a kitchen manager and a general manager and worked for corporate restaurants. I’m more than aware of the etiquette one should have while doing table touches. What we received today was the quality of management I’d expect at a local dive bar where I’m paying for rudeness as apart of the gimmick. J. Alexander’s is not that, so I’m confused as to why a manager with such poor people skills is left in charge of making sure our experience is the best it could be. I’m completely unsure why he gets paid a salary to drive business away from this establishment. Surely you all don’t pay him a bonus to lessen your profits. Maybe there is something I’ve missed about how a business wants to retain loyal guests. Either way, I’d hope that someone on the corporate team or even his supervisor, John Becker, would humble him greatly and remind him of the reason he is employed in the first place. I’m sure he is not paid to hide in the expo window and make random appearances only to be rude to guests and make them regret spending money here. Despite his atrocious performance as a manager, we over tipped our servers more out of pity than anything. How unfortunate it must be to work for a manager that clearly doesn’t care about customer service and is much more likely to push guests away than to bring them in and encourage them to spend money here. I’m willing to bet your good reviews have dwindled and complaints have increased on nights he is on shift. I’m willing to bet that he is the type of manager that has every excuse in the world on why everyone else is wrong in the situation except him. His performance on most nights I’m here is pitiful at best, but never usually affects me directly as I’ve seen how he conducts himself and avoid him at all cost. Tonight surely left a mark. But I guess you trust your management team here. But I look forward to the day where it is recognized that Shawn is a stain on this spectacular establishment I used to enjoy.
Called the corporate office today to try and speak with someone in payroll and let me tell you Ms.Vivian in payroll had the worst customer service ever. All I needed was the Human Resources phone number and she flat out told me that she wasn’t going to give it to me. So as I’m on the phone begging her almost to give me the number she says she’s going to transfer my call and hangs up on me . Absolutely horrible.
J. Alexander’s is taking money meant for small businesses during the COVID-19 pandemic!!! They accepted $15.1 million! Their market cap is $74 million! J. Alexander’s is not a small business. I will never return!
Eat here weekly!!! Definitely a local favorite!!
Restaurantji Recommends
This was the first time that I have been to J. Alexander's. Some friends picked the restaurant out and we met them there. The atmosphere was wonderful but the carrot cake was well worth going. I do not know how much it cost (because my friend picked up the tab) but it was well worth the money. The carrot cake was warm with cream cheese frosting just oozing off of the cake and covered every bite. I cannot say that it was the prettiest carrot cake that I had ever seen because it wasn't. If fact, besides the size it was quite unimpressive-Until you placed it in your mouth. In fact, you almost hate to swallow it, because it is that good. You just want to keep it in your mouth. It was by far the best carrot cake I ever had.
Horrible food and service texas roadhouse is better than this overpriced junk
J Alexander's is our go to restaurant when we are in town. The orzo and rice and carrot cake are what brings me back time and time again. My only knock is that the service is not always consistent. FYI - use OpenTable as there normally is a wait
I travel a lot for business so I asked the hotel receptionist where to get a good steak. J Alexander's was within walking distance of my hotel. I did my own research once I got into my room and saw a pic of the avocado bomb and knew I was getting that. I walked there, making sure to wear business casual clothes. I was glad I did. So atmosphere is classy and sophisticated. I sat at the bar and the bartenders were nice and professional. I only drank water. I looked on the menu in appetizers for the avocado bomb (I didn't really know what it was I just saw avocados in a pic and I love avocado)and I didn't see avocado bomb in the appetizer section. I looked further and saw under sushi it was there. It was said to have Hawaiian tuna and crab meat inside. So I ordered that and ordered a filet mignon medium rare. The avocado bomb came out and i planned on saving room for my filet with loaded baked potato. No soup, salad or bread was offered. I started eating the avocado bomb and I couldn't stop. It was probably the best sushi I have ever had in my life. So my filet came, it was cooked perfectly and had a wonderful taste. I Te half of the filet and didn't even touch the potato because the avocado bomb is enough for a meal in itself. I highly recommend these 2 items when you visit J Alexander's of Nashville. You will not be disappointed. I was surprised no vegetables were offered with the steak, and no soup or salad. I wouldn't have ate it anyway but just letting you know.
My favorite place to eat!!!