A nice branch of panera located in the heart of downtown. Prompt service and great quality.
Atmosphere: 3
Food: 5
Service: 5
Ahmedulhadi Sharif
John is amazing ?
Mr. Wildanger
Worst Panera I’ve ever been to. Dirty, no service. They’ve done away with cashiers completely. No bakery item. No bakery items at 10 AM. The mobile kiosk says items are available and they are not. Worker sneezing in the food.
Atmosphere: 1
Food: 1
Service: 1
Dre Turner
I worked at this place the people there talks about the customers and the people they work with I quit and the managers didn’t do nothing it’s bullying going on here I need to find corporate number their food is old they don’t check the dates they still sell the food to customers and it’s nasty under the grills and the sandwhich lines go to another Panera to work & order food !
Atmosphere: 1
Food: 1
Service: 1
John Jackson
Placed a catering order at this location and have tried to call SIX times to edit the order. Can't get anyone on the phone! Even the manager line, no one picks up. I didn't call during peak hours. What is going on here?
Service: 1
Willow Parrish
You'd think that with how expensive they are they'd make sure they're sending the right orders out. Ordered the Bacon Turkey Bravo and got a completely different sandwich, the mac and cheese was hard as a rock. Ordered delivery so I cant even take it back to have it redone.
Atmosphere: 1
Food: 1
Service: 1
Super Squatchie
Sometimes the bread is stale
Leah Brahier
Considering this store is in the heart of Nashville I was extremely disappointed at every turn. If the condition of this store and the morale of its employees was my responsibility I'd be embarrassed.
Atmosphere: 1
Food: 1
Service: 1
Colorado Colorado
If multiple people put in orders, each person has to come in and get their own order. All staff are very rude and unprofessional! Don't ever use this store! They think they can do anything they want!
Jeff U.
Closed up early walked in 10 minutes to close refused to serve me. Based on reviews they've probably done me a favor
This is probably the worst kept Panera I've been to and I have stopped by many. I came in for coffee and a bagel at 7am when they opened. I was the first one in the door. The carpet was covered in food remnants. Tables with crumbs and trash showed no one bothered cleaning the prior night at close or before opening. I found a clean-ish table to sit with my coffee and began to sweat before I realized there was no air. I can only imagine it's to keep the homeless away during the day. There's also a pungent smell of deodorant like that used to clean vomit. This isn't where you want to go.
Atmosphere: 1
christopher Champine
The customer service was bad but I never mind that cause who wants to work and I’m glad people clocked in. But I did begin eating my sandwich to find wax paper cooked into my egg. I avoid being negative the internet but I didn’t want to walk back to let them know to watch out for this so maybe this will make it there.
Luis Ramon
After an over 30 minutes wait, I asked for my money to be refunded. Service satisfaction is not a priority on this particular location. I acknowledge the place was crowded but the least I should expect is being notified on wait time. In addition to myself other customers asked for being refunded.
Scott L.
My wife and I stood there at the counter, the only customers in the store, and no one so much as looked at us for 10 minutes. When someone finally did, he said, I'll be with you shortly.That's when we left.
Leo Smith on Bass
visited on saturday 3/25/23 - ordered a chicken avocado melt sandwich for take out. After leaving the restaurant and opening the sandwich I discover it has absolutely NO chicken. Also the restaurant was kinda messy - puddles on the floor, some trash on the tables, etc. Ordered from the kiosk, which doesn't offer a paper receipt, so therefore wasn't able to use the restroom... All these issues have been mentioned by previous reviewers.Parking: NO PARKING
A nice branch of panera located in the heart of downtown. Prompt service and great quality.
Atmosphere: 3
Food: 5
Service: 5
John is amazing ?
Worst Panera I’ve ever been to. Dirty, no service. They’ve done away with cashiers completely. No bakery item. No bakery items at 10 AM. The mobile kiosk says items are available and they are not. Worker sneezing in the food.
Atmosphere: 1
Food: 1
Service: 1
I worked at this place the people there talks about the customers and the people they work with I quit and the managers didn’t do nothing it’s bullying going on here I need to find corporate number their food is old they don’t check the dates they still sell the food to customers and it’s nasty under the grills and the sandwhich lines go to another Panera to work & order food !
Atmosphere: 1
Food: 1
Service: 1
Placed a catering order at this location and have tried to call SIX times to edit the order. Can't get anyone on the phone! Even the manager line, no one picks up. I didn't call during peak hours. What is going on here?
Service: 1
You'd think that with how expensive they are they'd make sure they're sending the right orders out. Ordered the Bacon Turkey Bravo and got a completely different sandwich, the mac and cheese was hard as a rock. Ordered delivery so I cant even take it back to have it redone.
Atmosphere: 1
Food: 1
Service: 1
Sometimes the bread is stale
Considering this store is in the heart of Nashville I was extremely disappointed at every turn. If the condition of this store and the morale of its employees was my responsibility I'd be embarrassed.
Atmosphere: 1
Food: 1
Service: 1
If multiple people put in orders, each person has to come in and get their own order. All staff are very rude and unprofessional! Don't ever use this store! They think they can do anything they want!
Closed up early walked in 10 minutes to close refused to serve me. Based on reviews they've probably done me a favor
Restaurantji Recommends
This is probably the worst kept Panera I've been to and I have stopped by many. I came in for coffee and a bagel at 7am when they opened. I was the first one in the door. The carpet was covered in food remnants. Tables with crumbs and trash showed no one bothered cleaning the prior night at close or before opening. I found a clean-ish table to sit with my coffee and began to sweat before I realized there was no air. I can only imagine it's to keep the homeless away during the day. There's also a pungent smell of deodorant like that used to clean vomit. This isn't where you want to go.
Atmosphere: 1
The customer service was bad but I never mind that cause who wants to work and I’m glad people clocked in. But I did begin eating my sandwich to find wax paper cooked into my egg. I avoid being negative the internet but I didn’t want to walk back to let them know to watch out for this so maybe this will make it there.
After an over 30 minutes wait, I asked for my money to be refunded. Service satisfaction is not a priority on this particular location. I acknowledge the place was crowded but the least I should expect is being notified on wait time. In addition to myself other customers asked for being refunded.
My wife and I stood there at the counter, the only customers in the store, and no one so much as looked at us for 10 minutes. When someone finally did, he said, I'll be with you shortly.That's when we left.
visited on saturday 3/25/23 - ordered a chicken avocado melt sandwich for take out. After leaving the restaurant and opening the sandwich I discover it has absolutely NO chicken. Also the restaurant was kinda messy - puddles on the floor, some trash on the tables, etc. Ordered from the kiosk, which doesn't offer a paper receipt, so therefore wasn't able to use the restroom... All these issues have been mentioned by previous reviewers.Parking: NO PARKING