Papa John's in Nashville

“From the moment you place your order, the phone operator taking your order is nice, when they give you a time frame to come pick up your pizza, it is always ready for pickup when they say your pizza will be ready in 15 minutes. It is normally ready within 15 minutes from the moment you call your order in. And when you picking up your order over there nice and professional. They get you in and out. They are my go-to source for pizza.“

“This comment is about this Papa John's specifically because like many 'faster' food establishments it can be a coin toss based of employees and especially management on the shift.

I had the pleasure of meeting the General Manager Francisco on Friday, who spent some time going out into the community to promote his specific location,. This prompted me to make an online order at that location the next day.

The order was made SURPRISINGLY quick (around 5-10 minutes after ordering which I'm sure varies between peek times), and was correct, hot, and ready when I picked it up.

I attribute this all to Francisco who was there and actually remembered who I was from the day before. I had a bit of a difficult time entering a promotion code, mentioned it, and he was quick to resolve the issue with no hesitation.

He was the only worker there; except one who made deliveries, and I appreciate his dedication and all around positiveness.

It's always a delight to go in somewhere where they actually LIKE their job, and you can 100% tell he does.

Thank you for the BBQ chicken pizza, my team is enjoying it currently!“

“I had an issue with my delivery order and never actually received my pizza due to technical issues, but the manager Rudy called me and checked to see if I had received it. He was so kind to check and make sure everything got resolved within an hour of the original problem. Rudy deserves a raise!“

“The service we received at this store was above and beyond! I had mistakenly ordered from another papa John’s location and the team here helped me get everything corrected + get my order out with the quickness. Devin was such a joy to work with, THANK YOU!“

“The last few times I’ve ordered form the app here they’ve been on it. Other stores seem to be disorganized at the counter, no one seems to know whose pizza is whose. Papa’s needs to clean this up because it’s a problem at nearly every store: the pizzas are made super fast and accurately, but unfortunately the point of exit at the counter is a cluster. However this store seems to be better than others in getting those pizzas out to the right people, I’m usually in and out of here fast, at least in my experience.“

“Omg this is my second night back at this location ONLY because it reminds me of how PaPa Johns tasted when they first hit this area. That 2nd shift crew DEFINITELY delivered PAPA JOHN'S unique taste. The pizza was AMAZINGLY GOOOOOOD like tge BOMB. COM
Presentation 10/10
Taste 10/10
Customer Service 10/10
And not to mention me ordering 30mins before CLOSING the CREW DEFINITELY GAVE WHAT IT WAS POSE TO GIVE‼️“

“I had a great experience with Xavier! very respectful great hospitality all around made my visit great .Preparing my food fresh and hot. He was the only worker today he executed everything perfect. I definitely will come back and definitely recommend Xavier I feel he needs a raise Papa John Shaquille O'Neill👍 thanks for making my day a little more easier Xavier“

“Food is always delicious from here, at times the employees can get taken away from the front. And they alternate people up front. Causing people to give out wrong items or missing something. They are quick to fix mistakes, but they're mistakes that shouldn't be made. They are nice, but need a better system.

Wheelchair accessibility: Not wheelchair accessible.“

“This place has the best family staff!! And the food is excellent. The atmosphere is small. But this is mostly take out. You can eat in the restaurant if you like. The booths are comfortable, and staff will interact in conversation as long as they are not busy.“