Order number #1618First off I don’t complain but the lady in the drive thru with the short darker hair with no name tag and a dunkin hoodie on is absolutely rude as she opened up the window to get our change for the order she said “quit coming we are closed” but raised her voice. Then I guess we was taking to long for her standard for her change so she slammed the window shut. I understand being busy and the e morning rush as I have use to work in the food industry and how it is stressful and you get fed up but the customer service is absolutely trash at this location never again.
Atmosphere: 1
Food: 3
Service: 1
Tracy Downey
The staff is always friendly and welcoming. My order is always perfect! The place is always clean and stocked. I love going and grabbing a quick coffee and snack!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Latte
Brandon Caples
It's usually great, but they are sometimes very slow with orders. They are often out of the doughnuts I order.
Atmosphere: 5
Food: 5
Service: 3
Jimmy Jazz
The one star reviews are well deserved. Showed up at 8:05, they say the ovens are off at 8. If only I had prior knowledge of the impending laziness I wouldn't have made the trip. Sad.
Shutters Terry
Well, I’ve been coming thru this drive thru since this store opened. I waited 15 minutes in the line, several people in the line w blowing their horns and I finally just left the drive thru, probably won’t be back.
Shannon Georgia Peach
In the past week, I've been to the broad street, East Ridge & Ooltewah locations. I have to say all 3 are great. I always get a large frozen mocha with whipped cream & and chocolate drizzle. The Ooltewah & Broad Street locations are the only ones to put the chocolate drizzle over the whipped cream. No biggie because they make the best frozen Mocha.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Sausage Egg and Cheese, Croissant, Bacon Egg and Cheese, Apple Fritter, Wake-Up Wrap - Sausage Egg and Cheese, French Donuts, Spicy Ghost Pepper Donut, Sweet Black Pepper Bacon, Toast, Strawberry, Sausage, Egg and Cheese, Assorted Half Dozen or Dozen Donuts, National Donuts Day, Hazelnut Iced Coffee, Beyond Sausage Sandwich, Sandwich, Donuts, Brownie Batter Donut
Stephanni Beauregard K&SDesignBuilds
It’s 5:30 and I was told no food because they are cleaning the oven??? Shouldn’t that be done at closing?!
Brittany Sirota
No matter what time of day I go there, they always make my drink wrong. I don’t ask for creamer in my cold brew but they seem to always put it in there or leave out my liquid sugar. Not only that the staff seem to be more interested in conversing with themselves then helping the customer. Normally I’m standing there for several minutes before I even get service. There’s been several occasions that I have left this establishment because I stood there for over five minutes why they were cutting up laughing and didn’t even realize that they had a line and there was people behind me as well. I keep trying to give them another chance because it’s convenient to where I work, but it has gotten to the point where it’s not worth the convenience and I will start going to Starbucks. At least I know I will get prompt service and my Drink will be correct
Service: 1
Christopher Rourke
Excellent service! Everybody here is so nice and they are fantastic every time!
Atmosphere: 5
Food: 5
Service: 5
Bryce Lawson
They suck at making drinks in the afternoonMade us wait for 10 minutes and straws are to
This was by far the worst experience we have had at any Dunkin. The woman at the drive through rushed us and was beyond rude. She practically through our food out the window to us. Our order was incorrect on top of it. She should not be the “face” of your location to innocent people who just want to get their morning coffee. I will be making a call to management.
Atmosphere: 1
Food: 5
Service: 1
Missy Greater
Stooped here on the way to Atlanta. Walked in to get donuts and coffee. It took 22 minutes to get my daughter’s hot chocolate. No organization and they are all of the place in there. They prioritize the drive thru while completely forgetting about the walk in guest. I watched them make new orders that were just placed in the drive thru while still waiting for the hot chocolate ordered long ago. Vivienne was nice though.
Atmosphere: 2
Service: 1
Amelia Spencer
The girl working at the drive through is insanely rude. She snaps at you, talks to you like you’re stupid, and shuts the window in your face. I’ve never experienced such horrible customer service and this has happened multiple times not only to me, but multiple friends and family members. A manager needs to step in or higher management needs to pay a visit. Disrespectful and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Beatriz Laranjeira
Perfect drinks! Very welcoming people and got my order right. The doughnut was fresh and very good too.
Atmosphere: 5
Food: 4
Service: 5
Angela Henry
Clean the tables.. and the donuts we had were not very good. Tim Hortons in Canada has way better donuts and selection!,
Order number #1618First off I don’t complain but the lady in the drive thru with the short darker hair with no name tag and a dunkin hoodie on is absolutely rude as she opened up the window to get our change for the order she said “quit coming we are closed” but raised her voice. Then I guess we was taking to long for her standard for her change so she slammed the window shut. I understand being busy and the e morning rush as I have use to work in the food industry and how it is stressful and you get fed up but the customer service is absolutely trash at this location never again.
Atmosphere: 1
Food: 3
Service: 1
The staff is always friendly and welcoming. My order is always perfect! The place is always clean and stocked. I love going and grabbing a quick coffee and snack!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Latte
It's usually great, but they are sometimes very slow with orders. They are often out of the doughnuts I order.
Atmosphere: 5
Food: 5
Service: 3
The one star reviews are well deserved. Showed up at 8:05, they say the ovens are off at 8. If only I had prior knowledge of the impending laziness I wouldn't have made the trip. Sad.
Well, I’ve been coming thru this drive thru since this store opened. I waited 15 minutes in the line, several people in the line w blowing their horns and I finally just left the drive thru, probably won’t be back.
In the past week, I've been to the broad street, East Ridge & Ooltewah locations. I have to say all 3 are great. I always get a large frozen mocha with whipped cream & and chocolate drizzle. The Ooltewah & Broad Street locations are the only ones to put the chocolate drizzle over the whipped cream. No biggie because they make the best frozen Mocha.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Sausage Egg and Cheese, Croissant, Bacon Egg and Cheese, Apple Fritter, Wake-Up Wrap - Sausage Egg and Cheese, French Donuts, Spicy Ghost Pepper Donut, Sweet Black Pepper Bacon, Toast, Strawberry, Sausage, Egg and Cheese, Assorted Half Dozen or Dozen Donuts, National Donuts Day, Hazelnut Iced Coffee, Beyond Sausage Sandwich, Sandwich, Donuts, Brownie Batter Donut
It’s 5:30 and I was told no food because they are cleaning the oven??? Shouldn’t that be done at closing?!
No matter what time of day I go there, they always make my drink wrong. I don’t ask for creamer in my cold brew but they seem to always put it in there or leave out my liquid sugar. Not only that the staff seem to be more interested in conversing with themselves then helping the customer. Normally I’m standing there for several minutes before I even get service. There’s been several occasions that I have left this establishment because I stood there for over five minutes why they were cutting up laughing and didn’t even realize that they had a line and there was people behind me as well. I keep trying to give them another chance because it’s convenient to where I work, but it has gotten to the point where it’s not worth the convenience and I will start going to Starbucks. At least I know I will get prompt service and my Drink will be correct
Service: 1
Excellent service! Everybody here is so nice and they are fantastic every time!
Atmosphere: 5
Food: 5
Service: 5
They suck at making drinks in the afternoonMade us wait for 10 minutes and straws are to
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This was by far the worst experience we have had at any Dunkin. The woman at the drive through rushed us and was beyond rude. She practically through our food out the window to us. Our order was incorrect on top of it. She should not be the “face” of your location to innocent people who just want to get their morning coffee. I will be making a call to management.
Atmosphere: 1
Food: 5
Service: 1
Stooped here on the way to Atlanta. Walked in to get donuts and coffee. It took 22 minutes to get my daughter’s hot chocolate. No organization and they are all of the place in there. They prioritize the drive thru while completely forgetting about the walk in guest. I watched them make new orders that were just placed in the drive thru while still waiting for the hot chocolate ordered long ago. Vivienne was nice though.
Atmosphere: 2
Service: 1
The girl working at the drive through is insanely rude. She snaps at you, talks to you like you’re stupid, and shuts the window in your face. I’ve never experienced such horrible customer service and this has happened multiple times not only to me, but multiple friends and family members. A manager needs to step in or higher management needs to pay a visit. Disrespectful and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Perfect drinks! Very welcoming people and got my order right. The doughnut was fresh and very good too.
Atmosphere: 5
Food: 4
Service: 5
Clean the tables.. and the donuts we had were not very good. Tim Hortons in Canada has way better donuts and selection!,
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Donuts