Arby's
3652 Parkway, Pigeon Forge
(865) 453-6966
Recent Reviews
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The only thing I didn’t like was a small pot hole in the parking lot. It caused me to scape my elbow and leg. They really didn’t seem the concerned about me when I did fall. Just pot hole I fell in. But other than that everything else was great.
Atmosphere: 5
Food: 5
Service: 3
Was waited on fast. Order was correct. Food was hot.
Atmosphere: 5
Food: 5
Service: 5
Nothing worse than walking through clouds of cigarette smoke because 3 employees standing at the door smoking. Make them go around back, it’s disgusting.
Atmosphere: 1
Food: 3
Service: 1
Where's the meat?
Slow, really slow, snail like 🐌
Atmosphere: 4
Food: 4
Service: 3
Staff was friendly but was a little bit of a wait for our order. Order was correct.
Service: 4
Great restaurant , the staff service was quick
Atmosphere: 4
Food: 5
Service: 5
The midnight shift here is so nice. Friendliest people. Food tastes great too.
Atmosphere: 5
Food: 5
Service: 5
It's been a while since I've been to Arby's, I can't understand why I would have a burger when I can have a roast beef sandwich. I plan to visit more often, thanks!
Atmosphere: 3
Food: 5
Service: 5
Food was ok
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Recently, I had the unfortunate experience of dining at an Arby’s location, and I feel compelled to express my deep dissatisfaction with every aspect of my visit. From the moment I entered the restaurant to the time I left, the experience was nothing short of terrible. What was supposed to be an enjoyable meal turned into an ordeal that left me frustrated, disappointed, and determined never to return.
First and foremost, the staff at this Arby’s was shockingly rude. Rather than being greeted with a smile or a friendly welcome, I was met with eye rolls and an attitude that made me feel like I was inconveniencing them simply by placing an order. When I politely asked a question about the menu, the employee responded in a dismissive and irritated tone, as if I should have known the answer myself. It’s one thing to be busy or under pressure, but basic courtesy and respect should never be too much to expect.
The food itself was equally disappointing. I ordered what I thought would be a fresh, hot meal, but what I received was cold, greasy, and unappetizing. The sandwich was soggy, the meat tasted old, and the fries were limp and flavorless. I’ve enjoyed Arby’s at other locations in the past, but this particular meal was downright nasty. It was clear that little care had been put into preparing or presenting the food.
As if the poor attitude and bad food weren’t enough, the service was painfully slow and disorganized. I waited far longer than reasonable for my simple order, even though there weren’t many other customers in line. When my food finally arrived, it was incomplete, and I had to go back and ask for the missing items. This only seemed to irritate the staff further.
Finally, the atmosphere in the restaurant was incredibly unpleasant. The dining area was loud, chaotic, and dirty. Tables hadn’t been cleaned, trash bins were overflowing, and the noise level made it impossible to enjoy any part of the meal. Rather than a casual, comfortable place to sit and eat, it felt more like a stressful, unpleasant environment that I couldn’t wait to leave.
In conclusion, my visit to Arby’s was marked by rude staff, nasty food, poor service, and a terrible atmosphere. I hope that management takes this feedback seriously, as no customer deserves to have such a negative experience. I sincerely hope improvements are made so that future guests do not have to go through what I did.
Atmosphere: 1
Food: 1
Service: 1
Fast service
Atmosphere: 5
Food: 5
Service: 5
Very good brisket. The portion was big and very neatly made. Nice and safe area of the Forge strip. Highly recommended for a quick bite in a safe area.
Atmosphere: 5
Food: 5
Service: 4
Need to learn customer service skills.
Atmosphere: 5
Food: 5
Service: 1
It was good all the way around
Atmosphere: 5
Food: 5
Service: 5
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