Ember & Elm at Dollywood’s HeartSong Resort

It was “ok”… nothing was fantastic and I wish the menu had more variety or more options. It’s one of just a few restaurant options at the resort, but I would eat elsewhere id we ever go back.

Atmosphere: 3

Food: 3

Service: 4

Enjoyed the breakfast buffet at Heartsong Resort!
The buffet features an omelette station which I always love. The biscuits for biscuits and gravy I believe were homemade they were so light and fluffy both days I was lucky enough to get fresh biscuits just put down and they were DELICIOUS!! The muffins were of a variety and I loved the banana nut ones. The fruit was fresh and sweet. Overall a very good breakfast buffet but the omelette and biscuits and gravy were the highlights for me but that’s just my personal favorites! Sorry I didn’t get pictures of the entire buffet but it was very busy both days. Even busy servers were very nice and attentive!

Atmosphere: 5

Food: 5

Service: 5

Food was cold took it and redid everything steak was cooked wrong. Service was terrible

Atmosphere: 4

Food: 1

Service: 1

We had dinner at Ember & Elm after a day in the park and really enjoyed the food! The Nashville Hot Flatbread, cheddar biscuits, chicken and dumpling soup, and fried green tomato caprese were all excellent. We also initially appreciated that they provide an allergen card for the table - such a great touch to help communicate dietary needs.

However, when the cheddar biscuits were brought to the table, our server wasn’t sure whether they contained the allergen we needed to avoid and had to check, which took nearly 15 minutes and made us a little uneasy. The server also seemed very awkward and stretched thin, and service was much slower than expected for things like drink refills and salad dressing.

Overall, though, the food was fantastic, and we’d definitely come back - hopefully next time the service and allergen awareness will be a bit smoother.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Home Made Pepper Jelly, Flatbread

Today marked the sixth occasion to dine here.
The food is above average, and the service is superior.
Server Noel knows the menu well, and Doug is everything a manager should be.

Atmosphere: 5

Food: 5

Service: 5

We had a very nice & attentive waitress named LuLu. She was very good at her job.
Answered all of our questions. We give her 5 stars. ⭐️⭐️⭐️⭐️⭐️

Atmosphere: 5

Food: 5

Service: 5

Beautiful

Atmosphere: 5

Food: 4

Service: 5

We had wonderful dining experiences here during our stay. We ate the buffet breakfast and Brandi was our server and Lulu was our server for dinner. Both were very informative, engaging, and attentive. The food and service were top notch!

Atmosphere: 5

Food: 5

Service: 5

Our waitress LuLu was exceptional. She waited on us at breakfast and dinner. She seemed genuinely happy to serve us, and was very attentive and kind. She came back to check on us several times and wanted to make sure everything was good and that we were enjoying our meal.
The breakfast buffet is phenomenal and we always try to eat breakfast at the restaurant each day we are at Heartsong.

Atmosphere: 5

Food: 5

Service: 5

Those is a great place with excellent views and vibes. A great place to get away and relax beside a fire.

Atmosphere: 5

Food: 5

Service: 5

The food here was absolutely amazing! Every bite of every dish was stunning. Great experience! Poppy was our server and she was so genuinely kind. Will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Food was great but the hospitality made our experience!! Lulu took such good care of us and was so sweet and attentive!!

Atmosphere: 5

Food: 5

Service: 5

Food is extremely overpriced for its quality.

Atmosphere: 4

Food: 2

Service: 4

The pickle brine chicken is salty and nasty. I'd take a speedway hotdog over that chicken. $29 for 2 pieces of nasty chicken with a scoop of mashed potatoes and 4 baby carrots. The rest of the restaurant and the staff were very nice.

Atmosphere: 5

Food: 1

Service: 5

I don’t know what happened. Whenever we stay here at the hotel our meals come out fine but this visit during July 4th….the food was horrible. Kids food came out fine but my trout was overcooked and the sides were ice cold. My wife’s short ribs were cold and mostly fatty. She didn’t eat it. Didn’t complain but definitely not going back.

Atmosphere: 4

Food: 2

Service: 4