The Hungerbusters were cold, fries as well luckily the manager was there, and she was very nice, she fixed the problem to perfection if only there were more of her in this business!!
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Hamburger
Joe Arizpe
They are not Full stars just a 1/4 star. We went Wednesday April 11, 2024 at around 7:00pm to get two blizzards at the S14th location in Abilene tx. They stated that the strawberries were frozen that it will take a few minutes. It was a few minutes so We agreed to wait. 20 mins later, we were still waiting so I got up to get my money back. A cook came around and asked me what was the problem. I stated that I wanted to get my money back and the managers name. He took my receipt and then He too had me waiting until a manager by the name of Michelle came. She stated that the strawberries were frozen. At the same time the cook appeared with the strawberries. The manager Michelle said they are ready and walked back to the drive through station, but nobody took care of us. After waiting for almost 40mins we decided to get our money back. So I told a young lady who was at the register taking care you everyone but us. She too had to go get the manager. When Michelle heard this. She started to yell at the employee and us. She begin yelling “ we’re busy, they just have to wait!” I stated we’ve been waiting for almost 40 mins. She yelled “ we’re busy we have a lot of customers. Yelling at us she demanded our receipt. I explained I handed over to the cook and the cook gave it to her. Then she yelled very loud. at the cook for the receipt stating these people want their money back. She continued yelling at us pretending to be the victim.We will never go back to this restaurant. WE ASUMED THAT THEY DO NOT APPRECIATE MINORITIES THERE. Just your money.
Atmosphere: 1
Food: 2
Service: 1
Chase Biscamp
The female manager here is very rude to customers and just a out everybody. I called to check my application and finally got a hold of her after she dodged me for a week. When she did speak to me she yelled in a very rude tone "Ill call you if i call you!" That was the first time ive spoke. To her.
Atmosphere: 1
Food: 4
Service: 2
Wonder
Absolutely ridiculous. We came here to celebrate a small ice cream treat as a family for my son's birthday. Boy, did we pick the wrong place. We are understanding when places are packed and full. This place was NOT when we arrived. We orders 4 ice creams to enjoy together as a family. It took this establishment 30 minutes to bring out 1 banana split and 1 blizzard! Then another 15 minutes to bring out the last 2 blizzards. We couldn't even wait for each other to enjoy our ice creams together because they were already melting. Absolutely terrible customer service. Had to go up to the cashier after 30 minutes just to ask where the other 2 items were and they hadn't even made them yet! We don't like causing a scene but not even an apology or even a manager in sight for us to address the situation. Money terribly spent and definitely going elsewhere. What a joke.
Atmosphere: 1
Food: 2
Service: 1
Donna Carter
Went into store to make an order women behind counter had headphones and was yelling into the mouth piece. We went ahead and ordered and women was stillTalking way to loud - talk to some of the customers and they had been there 45 minutes. The girl that took our order came out and locked the front door. Everyone wanted to know what was going on. No one would tell us. Come to find out the cook had had a medical emergency. Everyone asked to get their money back The girl gave everyone’s money back and if you had ice cream, she went ahead and filled their order. All of these people took their money or their ice cream and left. but she looked at us and told us that she could cook what we ordered. An emergency team came and carried the cook to the ambulance. We got our food and we started eating. Lady with the phone with mouth piece came out and sit down, they brought her water, she fanned her face, she held her hands to her chest. Let’s just say you had to notice her. In between doing all of this she would answer the phone and tell the caller that they were not taking orders. All of a sudden she spoke out and told us that we needed to leave. She was not even looking at us when she said it - we were talking among our selves and had to ask her if she was talking to us. We were half way through our meal and we told her that we would have left long time ago, but the staff told us that they could accommodate us. She then turned to the lady that was sitting with her and mumbled something about people not being considerate. The food was good, the other staff was super nice , calm, cool and was trying to keep things as normal as possible. We had no other problems except the drama queen . She just could have handled the whole situation differently. We probably will not be be back. Just call me a Karen
Atmosphere: 1
Food: 3
Service: 4
Niko federico
if i could go back and not eat here i would, i was waiting for TWO HOURS for three damn tacos, the register laidy was just arguing and evreything there just sucked
Atmosphere: 1
Food: 2
Service: 1
johnathon Ramirez
BEWARE WORST DQ’s ARE IN
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
treavor Lawson
Screwed my food up . Made promises then lied to my face and they acted like they had no idea . After reading some reviews. I can see it’s nothing new . Remodeled the outside a few years ago , should do the same with your management . Pitiful . Do better DQ . Not hard to make things right when your customers get burned . And your management lie in front of the customers and upper (lol) management .
Atmosphere: 1
Food: 1
Service: 1
Lawn Rehab
So they give door dash wrong order . $52 worth . I contact door dash they can’t help . Call this store and manager says our food is still there . And we could get a fresh order next day or so . Come in to get and they know nothing and will not help . Even the wrong order we got tasted horrible . But to be lied too and to lazy to flip a few burgers . Sad
The would’ve been incredible if she hadn’t repeated back my order correctly and then give me two fries instead of three when I called up there I got hung up on. The nachos were horrible as for some jalapeños in the girl looked at me and said, do you want me to go back inside and ask them for some jalapeñosI was like no it’s fine when you have to walk all the way back in there
Food: 1
Service: 1
Sarah
Went through the drive-through. I thought the one person in front of me must have had a big order because I waited 10 minutes for them to get their order. Turns out all they got were two dipped cones. When I paid, I verbalized giving the girl $20.40 for an order that was $5.40. When she gave me my change, she gave me $14.99. I questioned it, and the girl said I had only given her $20.39. Why didn’t she say something when she discovered the amount I gave her did not match what I said having given her? I gave her change because....I didn’t want a bunch of change. Anyways, the medium blizzard came out 2/3 full and was incorrectly made despite clarifying the order with the girl just prior to it being made. Basically paid medium price for a small blizzard that had the wrong syrup in it. The blizzard still tasted fine, but I definitely recommend the north location over this one! One and done for me at this location!
Food: 3
Service: 1
SM
Went through the drive-through. I thought the one person in front of me must have had a big order because I waited 10 minutes for them to get their order. Turns out all they got were two dipped cones. When I paid, I verbalized giving the girl $20.40 for an order that was $5.40. When she gave me my change, she gave me $14.99. I questioned it, and the girl said I had only given her $20.39. Why didn’t she say something when she discovered the amount I gave her did not match what I said having given her? I gave her change because....I didn’t want a bunch of change. Anyways, the medium blizzard came out 2/3 full and was incorrectly made despite clarifying the order with the girl just prior to it being made. Basically paid medium price for a small blizzard that had the wrong syrup in it. The blizzard still tasted fine, but I definitely recommend the north location over this one! One and done for me at this location!
Food: 3
Service: 1
Diane Perkins
Very slow service. Food is cold. Will not go there again.Parking: Drive thur is very slow
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hamburger
Amy
Depends on what you mean by service. Ice cream shouldn't be delivered and ice cream shouldn't take 30 minutes to arrive. My ice cream is a soup not ice
The Hungerbusters were cold, fries as well luckily the manager was there, and she was very nice, she fixed the problem to perfection if only there were more of her in this business!!
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Hamburger
They are not Full stars just a 1/4 star. We went Wednesday April 11, 2024 at around 7:00pm to get two blizzards at the S14th location in Abilene tx. They stated that the strawberries were frozen that it will take a few minutes. It was a few minutes so We agreed to wait. 20 mins later, we were still waiting so I got up to get my money back. A cook came around and asked me what was the problem. I stated that I wanted to get my money back and the managers name. He took my receipt and then He too had me waiting until a manager by the name of Michelle came. She stated that the strawberries were frozen. At the same time the cook appeared with the strawberries. The manager Michelle said they are ready and walked back to the drive through station, but nobody took care of us. After waiting for almost 40mins we decided to get our money back. So I told a young lady who was at the register taking care you everyone but us. She too had to go get the manager. When Michelle heard this. She started to yell at the employee and us. She begin yelling “ we’re busy, they just have to wait!” I stated we’ve been waiting for almost 40 mins. She yelled “ we’re busy we have a lot of customers. Yelling at us she demanded our receipt. I explained I handed over to the cook and the cook gave it to her. Then she yelled very loud. at the cook for the receipt stating these people want their money back. She continued yelling at us pretending to be the victim.We will never go back to this restaurant. WE ASUMED THAT THEY DO NOT APPRECIATE MINORITIES THERE. Just your money.
Atmosphere: 1
Food: 2
Service: 1
The female manager here is very rude to customers and just a out everybody. I called to check my application and finally got a hold of her after she dodged me for a week. When she did speak to me she yelled in a very rude tone "Ill call you if i call you!" That was the first time ive spoke. To her.
Atmosphere: 1
Food: 4
Service: 2
Absolutely ridiculous. We came here to celebrate a small ice cream treat as a family for my son's birthday. Boy, did we pick the wrong place. We are understanding when places are packed and full. This place was NOT when we arrived. We orders 4 ice creams to enjoy together as a family. It took this establishment 30 minutes to bring out 1 banana split and 1 blizzard! Then another 15 minutes to bring out the last 2 blizzards. We couldn't even wait for each other to enjoy our ice creams together because they were already melting. Absolutely terrible customer service. Had to go up to the cashier after 30 minutes just to ask where the other 2 items were and they hadn't even made them yet! We don't like causing a scene but not even an apology or even a manager in sight for us to address the situation. Money terribly spent and definitely going elsewhere. What a joke.
Atmosphere: 1
Food: 2
Service: 1
Went into store to make an order women behind counter had headphones and was yelling into the mouth piece. We went ahead and ordered and women was stillTalking way to loud - talk to some of the customers and they had been there 45 minutes. The girl that took our order came out and locked the front door. Everyone wanted to know what was going on. No one would tell us. Come to find out the cook had had a medical emergency. Everyone asked to get their money back The girl gave everyone’s money back and if you had ice cream, she went ahead and filled their order. All of these people took their money or their ice cream and left. but she looked at us and told us that she could cook what we ordered. An emergency team came and carried the cook to the ambulance. We got our food and we started eating. Lady with the phone with mouth piece came out and sit down, they brought her water, she fanned her face, she held her hands to her chest. Let’s just say you had to notice her. In between doing all of this she would answer the phone and tell the caller that they were not taking orders. All of a sudden she spoke out and told us that we needed to leave. She was not even looking at us when she said it - we were talking among our selves and had to ask her if she was talking to us. We were half way through our meal and we told her that we would have left long time ago, but the staff told us that they could accommodate us. She then turned to the lady that was sitting with her and mumbled something about people not being considerate. The food was good, the other staff was super nice , calm, cool and was trying to keep things as normal as possible. We had no other problems except the drama queen . She just could have handled the whole situation differently. We probably will not be be back. Just call me a Karen
Atmosphere: 1
Food: 3
Service: 4
if i could go back and not eat here i would, i was waiting for TWO HOURS for three damn tacos, the register laidy was just arguing and evreything there just sucked
Atmosphere: 1
Food: 2
Service: 1
BEWARE WORST DQ’s ARE IN
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
Screwed my food up . Made promises then lied to my face and they acted like they had no idea . After reading some reviews. I can see it’s nothing new . Remodeled the outside a few years ago , should do the same with your management . Pitiful . Do better DQ . Not hard to make things right when your customers get burned . And your management lie in front of the customers and upper (lol) management .
Atmosphere: 1
Food: 1
Service: 1
So they give door dash wrong order . $52 worth . I contact door dash they can’t help . Call this store and manager says our food is still there . And we could get a fresh order next day or so . Come in to get and they know nothing and will not help . Even the wrong order we got tasted horrible . But to be lied too and to lazy to flip a few burgers . Sad
Atmosphere: 1
Food: 1
Service: 1
They fired me for no
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Burger
Restaurantji Recommends
The would’ve been incredible if she hadn’t repeated back my order correctly and then give me two fries instead of three when I called up there I got hung up on. The nachos were horrible as for some jalapeños in the girl looked at me and said, do you want me to go back inside and ask them for some jalapeñosI was like no it’s fine when you have to walk all the way back in there
Food: 1
Service: 1
Went through the drive-through. I thought the one person in front of me must have had a big order because I waited 10 minutes for them to get their order. Turns out all they got were two dipped cones. When I paid, I verbalized giving the girl $20.40 for an order that was $5.40. When she gave me my change, she gave me $14.99. I questioned it, and the girl said I had only given her $20.39. Why didn’t she say something when she discovered the amount I gave her did not match what I said having given her? I gave her change because....I didn’t want a bunch of change. Anyways, the medium blizzard came out 2/3 full and was incorrectly made despite clarifying the order with the girl just prior to it being made. Basically paid medium price for a small blizzard that had the wrong syrup in it. The blizzard still tasted fine, but I definitely recommend the north location over this one! One and done for me at this location!
Food: 3
Service: 1
Went through the drive-through. I thought the one person in front of me must have had a big order because I waited 10 minutes for them to get their order. Turns out all they got were two dipped cones. When I paid, I verbalized giving the girl $20.40 for an order that was $5.40. When she gave me my change, she gave me $14.99. I questioned it, and the girl said I had only given her $20.39. Why didn’t she say something when she discovered the amount I gave her did not match what I said having given her? I gave her change because....I didn’t want a bunch of change. Anyways, the medium blizzard came out 2/3 full and was incorrectly made despite clarifying the order with the girl just prior to it being made. Basically paid medium price for a small blizzard that had the wrong syrup in it. The blizzard still tasted fine, but I definitely recommend the north location over this one! One and done for me at this location!
Food: 3
Service: 1
Very slow service. Food is cold. Will not go there again.Parking: Drive thur is very slow
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hamburger
Depends on what you mean by service. Ice cream shouldn't be delivered and ice cream shouldn't take 30 minutes to arrive. My ice cream is a soup not ice
Atmosphere: 4
Food: 5
Service: 3