Got to the counter to order and the older lady was talking over us guessing our order while we were trying to tell her what we wanted to order. We purchased a large family meal. Our total was about $70-$80. It’s been several times including today that we have mentioned “we would like serendipity sauce” today, they told us they ran out of spicy one, and that they had the mild sauce; and they did not put ANY serendipity sauce in with our to go order even after we requested it.
Atmosphere: 5
Food: 3
Service: 1
Bob Bob
Love this place. Good crew, good food. I have to give it to them. They do an awesome job
Atmosphere: 5
Food: 5
Service: 5
Kat Challis
Walk-in, 3rd time now bad experience. This time Family (2) Okra and (2) Mashed Potato was left out of order and was replaced with (3) Family gravy and (1) small gravies. Server: C Tuttle Ck#1044 11/16/24 @ 5:45p.m. We spend around $70. to $80.00 every time we go to Chicken Express- this is ridicilous for the service. Chicken, pies, and bread was good.
Atmosphere: 1
Food: 4
Service: 1
ma T
Excellent service...very friendly and fast staff...
Atmosphere: 5
Food: 5
Service: 5
Matthew Peoples
Good food, great staff, older building. You know what to expect from Chicken E.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Three Strip Combo, Express Tenders - Dinners, Chicken & Biscuit - Dinners, Okra, Chicken & Biscuit, Chicken Family Meal - Dinners Any 1 Family Side, French Fries
Steven Lenard
I'm always going through there for a glass of tea and every time I get chicken there it's always hot
Atmosphere: 5
Food: 5
Service: 5
Jillian Zemel
I went to Chicken Express and the manager tonight told me it would take forty minutes to fry up some dark meat. I asked if I can have what’s left of the dark meat and if they can replace the rest of the dark with white and was told no because the price wouldn’t be right. So I was essentially denied service more than a half an hour before closing. The employees were shaking their heads when the manager said it would take this long. In other words, he wanted me to go away and have the staff continue cleaning. Either change the hours or actually serve people until the stated time of closing.
Atmosphere: 1
Food: 1
Service: 1
Paul Dunham
Good food slow service
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Three Strip Combo, Express Hot Wings, French Fries
Landrycoolguy Bowman
Kid-friendliness: Yo, we hit the drive-thru, everything's lookin' nice, Ordered up a meal, but where's my family fries? Called up the spot, but Rose was actin' cold, No "sorry," no refund, just stories bein' told.
Said the system's down, and they short on staff, But I ain't laughin', man, that's a weak excuse to pass, I just want my fries, is that too much to ask? Rose on the phone, hangin' up real fast.
Where my fries at? Where my fries at? Rose ain't tryna hear it, that's a fact, fact. System down, but I ain't playin' that, Worst service, man, I need my fries back.
She was rude with the tone, didn't care to apologize, All I got was static when I hit her with the why's. Said come on in, but that ain't what I need, I want my refund, not just fries, believe.
Now I'm sittin' here, thinkin', "This ain't fair," Rose hung up like she didn't even care. I ain't backin' down, you gon' hear what I say, I want my fries, man, and I want 'em today!
Where my fries at? Where my fries at? Rose ain't tryna hear it, that's a fact, fact. System down, but I ain't playin' that, Worst service, man, I need my fries back!
Yo, next time I order, better get it right, 'Cause I'm comin' back, and I ain't bein' polite! Rose can try, but I ain't fallin' for that, Where my fries at? Man, I want 'em stat!
Recommended dishes: Fried Chicken, Chicken Family Meal, Chicken Family Meal - Dinners Any 1 Family Side
This is the absolutely worst service I’ve ever seen. They took 45 min to get my order. I waited at the line for 20 min. Then when I got to the window they shed if my order was sos and so. I said no. Then they proceeded to take orders to 6 cars behind me while not even acknowledging me at the window. Then I watched as they picked up a box on top of a trash can that I had noticed was sitting there the whole time. I asked how in the world I had to wait all that time and they couldn’t even apologize. I said that food has been sitting there the whole time and now 20 min later you want to hand me cold food that has been sitting on a trash can? And she proceeded to lie to me about it. Saying it was just now there. I was there at the window the whole time! I watched it sit there the whole time they were walking out handing other vehicles behind me their orders! DO NOT GO HERE EVER!!!!!,!
Atmosphere: 1
Food: 1
Service: 1
Jen Farmer
Went to chicken E tonight in Alvarado, TX. They forgot to give me my poppers and an order of French fries. I ordered a 18 piece gizzard and only got 12. Terrible service! Will not be back after this time. Happens too often.
Atmosphere: 3
Food: 2
Service: 1
Lucinda Rettig
Dog hair on the food! DISGUSTING! I don’t know the young lady’s name. But I walked in to get a refund for my food that had dog hair on it as the picture shows below and the young white lady with a cardigan on while preparing the food yelled at one of her employees in the kitchen. VERY UNPROFESSIONAL! I would like to know why employees have their personal jackets or cardigans on while preparing peoples food!
Bev Barstad
Oh my Gosh it was the nastiest restaurant I’ve ever been in, after getting out of church on Sunday I thought I’d stop to get everyone dinner, got there and had to run into the restroom before placing my order and thank God I did, working in fast food and restaurants I’ve learned that you can learn a lot about a kitchen by the looks of their bathroom, big strike one, trash all over the floors and the toilet was turning black, it was a yikes moment but I went a head and walked around the corner into the dinning area, that was all I needed to see and I turned around and left, I drove to burleson to the chicken express there, from the moment you walked through their doors you could see the difference immediately, it was clean from the door on and very welcoming, decorated and and clean the difference between the two restaurants was amazing, I will never step foot into the alverado restaurant again and I’ll warn anyone I know, I’m amazed the health department hasn’t closed them down, management should be ashamed.
Atmosphere: 1
Mark Odhner
I ask if the orka was fresh, and they said they just dropped it. What they did was refried what they had and burnt it, I returned it, got Mac and cheese and it was cold, ask for all dark meat and got a thigh and breast, it was a waste of my money and a horrible customer experience, I ask the manager why she would serve burnt orka (she dished it) and she said “I don’t know” ….really?
Got to the counter to order and the older lady was talking over us guessing our order while we were trying to tell her what we wanted to order. We purchased a large family meal. Our total was about $70-$80. It’s been several times including today that we have mentioned “we would like serendipity sauce” today, they told us they ran out of spicy one, and that they had the mild sauce; and they did not put ANY serendipity sauce in with our to go order even after we requested it.
Atmosphere: 5
Food: 3
Service: 1
Love this place. Good crew, good food. I have to give it to them. They do an awesome job
Atmosphere: 5
Food: 5
Service: 5
Walk-in, 3rd time now bad experience. This time Family (2) Okra and (2) Mashed Potato was left out of order and was replaced with (3) Family gravy and (1) small gravies. Server: C Tuttle Ck#1044 11/16/24 @ 5:45p.m. We spend around $70. to $80.00 every time we go to Chicken Express- this is ridicilous for the service. Chicken, pies, and bread was good.
Atmosphere: 1
Food: 4
Service: 1
Excellent service...very friendly and fast staff...
Atmosphere: 5
Food: 5
Service: 5
Good food, great staff, older building. You know what to expect from Chicken E.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Three Strip Combo, Express Tenders - Dinners, Chicken & Biscuit - Dinners, Okra, Chicken & Biscuit, Chicken Family Meal - Dinners Any 1 Family Side, French Fries
I'm always going through there for a glass of tea and every time I get chicken there it's always hot
Atmosphere: 5
Food: 5
Service: 5
I went to Chicken Express and the manager tonight told me it would take forty minutes to fry up some dark meat. I asked if I can have what’s left of the dark meat and if they can replace the rest of the dark with white and was told no because the price wouldn’t be right. So I was essentially denied service more than a half an hour before closing. The employees were shaking their heads when the manager said it would take this long. In other words, he wanted me to go away and have the staff continue cleaning. Either change the hours or actually serve people until the stated time of closing.
Atmosphere: 1
Food: 1
Service: 1
Good food slow service
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Three Strip Combo, Express Hot Wings, French Fries
Kid-friendliness: Yo, we hit the drive-thru, everything's lookin' nice,
Ordered up a meal, but where's my family fries?
Called up the spot, but Rose was actin' cold,
No "sorry," no refund, just stories bein' told.
Said the system's down, and they short on staff,
But I ain't laughin', man, that's a weak excuse to pass,
I just want my fries, is that too much to ask?
Rose on the phone, hangin' up real fast.
Where my fries at? Where my fries at?
Rose ain't tryna hear it, that's a fact, fact.
System down, but I ain't playin' that,
Worst service, man, I need my fries back.
She was rude with the tone, didn't care to apologize,
All I got was static when I hit her with the why's.
Said come on in, but that ain't what I need,
I want my refund, not just fries, believe.
Now I'm sittin' here, thinkin', "This ain't fair,"
Rose hung up like she didn't even care.
I ain't backin' down, you gon' hear what I say,
I want my fries, man, and I want 'em today!
Where my fries at? Where my fries at?
Rose ain't tryna hear it, that's a fact, fact.
System down, but I ain't playin' that,
Worst service, man, I need my fries back!
Yo, next time I order, better get it right,
'Cause I'm comin' back, and I ain't bein' polite!
Rose can try, but I ain't fallin' for that,
Where my fries at? Man, I want 'em stat!
Recommended dishes: Fried Chicken, Chicken Family Meal, Chicken Family Meal - Dinners Any 1 Family Side
No one has better tenders with gravy!
Food: 5
Service: 5
Restaurantji Recommends
This is the absolutely worst service I’ve ever seen. They took 45 min to get my order. I waited at the line for 20 min. Then when I got to the window they shed if my order was sos and so. I said no. Then they proceeded to take orders to 6 cars behind me while not even acknowledging me at the window. Then I watched as they picked up a box on top of a trash can that I had noticed was sitting there the whole time. I asked how in the world I had to wait all that time and they couldn’t even apologize. I said that food has been sitting there the whole time and now 20 min later you want to hand me cold food that has been sitting on a trash can? And she proceeded to lie to me about it. Saying it was just now there. I was there at the window the whole time! I watched it sit there the whole time they were walking out handing other vehicles behind me their orders! DO NOT GO HERE EVER!!!!!,!
Atmosphere: 1
Food: 1
Service: 1
Went to chicken E tonight in Alvarado, TX. They forgot to give me my poppers and an order of French fries. I ordered a 18 piece gizzard and only got 12. Terrible service! Will not be back after this time. Happens too often.
Atmosphere: 3
Food: 2
Service: 1
Dog hair on the food! DISGUSTING! I don’t know the young lady’s name. But I walked in to get a refund for my food that had dog hair on it as the picture shows below and the young white lady with a cardigan on while preparing the food yelled at one of her employees in the kitchen. VERY UNPROFESSIONAL! I would like to know why employees have their personal jackets or cardigans on while preparing peoples food!
Oh my Gosh it was the nastiest restaurant I’ve ever been in, after getting out of church on Sunday I thought I’d stop to get everyone dinner, got there and had to run into the restroom before placing my order and thank God I did, working in fast food and restaurants I’ve learned that you can learn a lot about a kitchen by the looks of their bathroom, big strike one, trash all over the floors and the toilet was turning black, it was a yikes moment but I went a head and walked around the corner into the dinning area, that was all I needed to see and I turned around and left, I drove to burleson to the chicken express there, from the moment you walked through their doors you could see the difference immediately, it was clean from the door on and very welcoming, decorated and and clean the difference between the two restaurants was amazing, I will never step foot into the alverado restaurant again and I’ll warn anyone I know, I’m amazed the health department hasn’t closed them down, management should be ashamed.
Atmosphere: 1
I ask if the orka was fresh, and they said they just dropped it. What they did was refried what they had and burnt it, I returned it, got Mac and cheese and it was cold, ask for all dark meat and got a thigh and breast, it was a waste of my money and a horrible customer experience, I ask the manager why she would serve burnt orka (she dished it) and she said “I don’t know” ….really?
Atmosphere: 1
Food: 1
Service: 1
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