So appreciative to Cassandra! She took great care of me when I was in a rush to get my kid fed! I appreciate her listening to me and getting me taken care of when the store was so busy.
Atmosphere: 5
Food: 5
Service: 5
Cody Tyra
Second time I’ve been here hours before closing and the chicken has been sitting out dry as hell under a heat lamp for hours. I don’t understand if you are gonna drop fries consistently why not chicken too. Is it too much work for the staff? Get rid of the chicken express license if you’re gonna be trash. Also when I get up to order and you say regular or spicy and I say spicy then you say it’s gonna take 8 min to make spicy tenders why are we even offering it right now then!?!?!? Regular chicken sitting there for hours spicy chicken takes 8 min. A joke of a chicken express I see why it never has a line anymore.
Food: 1
Dan Roberts
Great food but way to expensive for chicken
Atmosphere: 3
Food: 5
Service: 3
Christine Parsons
Glad to see new manager at this location. Excellent customer service and the food was fantastic
Food: 5
Service: 5
Savannah Cambiano
I saw all the bad reviews and decided I had to try it for myself. 1st ever time eating chicken e. Here's my honest opinion... service was great. Wait time from in the door to back out was about 8 minutes (I timed it to see). The inside needs a face lift as it just seems dingy and outdated, although it seemed clean enough. I ordered a #4 (2 PC chicken, side, roll and soda). The sprite was sprite and the ice looked clean. The roll is good but pretty sweet and I really cant decide if it's too sweet maybe. I got okra as a side and it was good, fried well and barely salted, which I actually appreciated. I also got a side of fried pickles but they weren't fried enough and seemed kind of mushy. I ate 2 and put them aside. I got a leg and thigh and they were really moist and cooked well. My only complaints are that it wasn't hot, just a little warm... and I wish the breading had seasoning. While it was crisp enough it was just lacking some flavor. But overall it was a good experience and I would eat here again despite other reviews. This was just after 12pm on a Thursday. It wasn't crowded inside and there was plenty of seating. There were quite a few vehicles in the drive thru but it seemed to move pretty quickly.
Atmosphere: 2
Food: 4
Service: 5
C Castro
Food was fresh and great!! Long drive thru line really didn't take as long as I anticipated.
Atmosphere: 4
Food: 5
Asia Pernicka
If I could give no stars, I would. It first started with my drink. I finished my tea to only find a clump of hair in my cup. Then we finally get our food after waiting 30 minutes and my gizzards were undercooked. The manager then had the nerve to tell me that my husband lied to her about ordering a gallon of tea when it was sitting in front of her on the table. She began to ask me personal questions about my family in public. The entire visit was a disaster. Like come on have and some integrity for other people’s money when they are buy from you.
Oh, and to top it all off. The skinny Caucasian chick working in the front counter Was extremely rude our entire visit she basically threw hot sauce at my husband.
Amanda Anderson
This new AI ordering system they’ve put in place at this location is Stupid and slows down what’s normally a pretty long wait anyway!!! Absolute worst decision they could’ve made!
Atmosphere: 1
Food: 3
Service: 2
Jonathan McCann
This location has a problem. Today was the 5th visit in a row over the past month that the staff has left items off of my order. Every time, the receipt is correct, but the staff does not put what is listed in the bag. Each time, the orders have been through the drive-thru. Today, they did not give the 6 pack of tiles, the leg in the #3, and the okra. Last time, the wrong sides were given on all 4 combos ordered. I just don't understand the lack of QC before handing a bag of food to a customer. I understand mistakes happen. Once or twice, sure. But 5 times in a row? That has to be some kind of record.
I came in today to get a sweet tea which I have to say is the best tea ever (besides Mama's). The manager Brook was very professional and displayed great communication skills and was happy to serve me.
Eric Freeland
Good chicken
Curtis E
Chicken is never ready. They always say it's a 20min wait
Freddy Yzquierdo
Great service and food,would definitely recommend eating here to ant
Becky S
Good comfort food for on the go or dine in. Always good service here too!
So appreciative to Cassandra! She took great care of me when I was in a rush to get my kid fed! I appreciate her listening to me and getting me taken care of when the store was so busy.
Atmosphere: 5
Food: 5
Service: 5
Second time I’ve been here hours before closing and the chicken has been sitting out dry as hell under a heat lamp for hours. I don’t understand if you are gonna drop fries consistently why not chicken too. Is it too much work for the staff? Get rid of the chicken express license if you’re gonna be trash. Also when I get up to order and you say regular or spicy and I say spicy then you say it’s gonna take 8 min to make spicy tenders why are we even offering it right now then!?!?!? Regular chicken sitting there for hours spicy chicken takes 8 min. A joke of a chicken express I see why it never has a line anymore.
Food: 1
Great food but way to expensive for chicken
Atmosphere: 3
Food: 5
Service: 3
Glad to see new manager at this location. Excellent customer service and the food was fantastic
Food: 5
Service: 5
I saw all the bad reviews and decided I had to try it for myself. 1st ever time eating chicken e. Here's my honest opinion... service was great. Wait time from in the door to back out was about 8 minutes (I timed it to see). The inside needs a face lift as it just seems dingy and outdated, although it seemed clean enough. I ordered a #4 (2 PC chicken, side, roll and soda). The sprite was sprite and the ice looked clean. The roll is good but pretty sweet and I really cant decide if it's too sweet maybe. I got okra as a side and it was good, fried well and barely salted, which I actually appreciated. I also got a side of fried pickles but they weren't fried enough and seemed kind of mushy. I ate 2 and put them aside. I got a leg and thigh and they were really moist and cooked well. My only complaints are that it wasn't hot, just a little warm... and I wish the breading had seasoning. While it was crisp enough it was just lacking some flavor. But overall it was a good experience and I would eat here again despite other reviews. This was just after 12pm on a Thursday. It wasn't crowded inside and there was plenty of seating. There were quite a few vehicles in the drive thru but it seemed to move pretty quickly.
Atmosphere: 2
Food: 4
Service: 5
Food was fresh and great!! Long drive thru line really didn't take as long as I anticipated.
Atmosphere: 4
Food: 5
If I could give no stars, I would. It first started with my drink. I finished my tea to only find a clump of hair in my cup. Then we finally get our food after waiting 30 minutes and my gizzards were undercooked. The manager then had the nerve to tell me that my husband lied to her about ordering a gallon of tea when it was sitting in front of her on the table. She began to ask me personal questions about my family in public. The entire visit was a disaster. Like come on have and some integrity for other people’s money when they are buy from you.
Oh, and to top it all off. The skinny Caucasian chick working in the front counter Was extremely rude our entire visit she basically threw hot sauce at my husband.
This new AI ordering system they’ve put in place at this location is Stupid and slows down what’s normally a pretty long wait anyway!!! Absolute worst decision they could’ve made!
Atmosphere: 1
Food: 3
Service: 2
This location has a problem. Today was the 5th visit in a row over the past month that the staff has left items off of my order. Every time, the receipt is correct, but the staff does not put what is listed in the bag. Each time, the orders have been through the drive-thru. Today, they did not give the 6 pack of tiles, the leg in the #3, and the okra. Last time, the wrong sides were given on all 4 combos ordered. I just don't understand the lack of QC before handing a bag of food to a customer. I understand mistakes happen. Once or twice, sure. But 5 times in a row? That has to be some kind of record.
Atmosphere: 1
Food: 3
Service: 1
Is always friendly and good food yes.
Restaurantji Recommends
I came in today to get a sweet tea which I have to say is the best tea ever (besides Mama's). The manager Brook was very professional and displayed great communication skills and was happy to serve me.
Good chicken
Chicken is never ready. They always say it's a 20min wait
Great service and food,would definitely recommend eating here to ant
Good comfort food for on the go or dine in. Always good service here too!
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