My family eats here a few times a month. We can place and customize our order through the app. The pick-up doesn’t require waiting in line, so it is fast and easy. The veggies are always fresh and the flavors are delicious. That’s not why I’m giving a 5-star review though.Earlier this week, for whatever reason, our order was messed up. None of the bowls were correct. There was tzatziki sauce in bowls that were supposed to have no sauce and missing from the bowls that were supposed to have it. Falafel missing from my wife’s order bowl. Corn and pickled onions in my daughter’s bowl, when it should not have been, and was missing from mine. Not one of the customized orders was correct. One bowl was missing entirely. Some of the sides were missing.My wife places the order and I pick it up. Usually that works flawlessly. I didn’t know that anything was wrong until I was already home and the food was being put out on the table. To her credit, my daughter handled it the best. The rest of us, not so much. The mixups made the dishes inedible for our various dietary restrictions and we weren’t able to find a way to switch to meet the other’s needs. Most of the order went uneaten and, unfortunately, my son the garbage disposal was away from home for the week. It was a complete waste.The reason I’m writing this 5-star review is for what happened next. I called the store and explained the situation. I wasn’t cursing or name calling, but I was clearly angry. I was hungry, my wife was upset, and it was about all I could handle. The manager I spoke with listened patiently and as soon as I stopped speaking said “I’m sorry” then gave me options on how he could try to remedy the situation. I choose the option to come into the store another time and have them remake the entire order. He took my information, apologized again, and we hung up. I was still hungry, but I wasn’t angry anymore.Today, I went to claim that offer to redo the entire order. I asked to speak with a manager, but the employee said she wasn’t immediately available and asked if it was something he could help me with. I explained the situation and he said, “No problem, I can get that started for you.” He was sincere, polite, and cheerful. He put me at ease and got to work right away. Shortly afterwards, Lala, the manager came and spoke with me. I briefly explained the situation again. Meanwhile the first guy was making fresh falafel for my wife’s bowl. Then she joined in to help complete the order.At every step of the way each of the employees I interacted with were polite, sincere, and very obviously trying their best to fix the situation. That’s why I am giving a 5 star review.Typically, I will not give more than 4 stars. Even if the place/person/service was great, because I think 5 stars should represent something beyond great - something special. Two managers and one employee. Nary an eye roll, nor scoff, nor anything except for a genuine friendly demeanor and a willingness to try their best to help me. That is something special and I truly appreciate what they did. All three of them. Thank you, very much.
I don't usually do reviews for places like this but I love me some CAVA. If you have never been you must!! The concept is like a MOD or Freebird but with Mediterranean food that is so very fresh and flavorful.You pick bowl or wrap and choose whatever base/protein/veggies) topping. The people are nice(and patient with those who have questions)The cucumber mint drink is the bomb and so us the slow braised lamb. The best quick healthier way to grab a bite.Vegetarian options: You build your bowl or wrap how you want and the roasted veggies are delicious
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Braised Lamb, Lemon Chicken
Katya Blum
Stopped here on a whim. Was so pleasantly surprised. Food was fantastic! Service was amazing - shout out to Faith! We had never been to Cava and Faith helped us figure out what’s up. She was so kind and helpful and patient. And everything she recommended was on point. We will be back.
Food: 5
Service: 5
Alexa Palomo
As a first responder that works odd hours, Cava is one of the few restaurants that serves healthy food during the evening. Especially this location as Adam, the manager, made sure to take care of me on such short notice. Definitely recommend!
Paul Slack
Lisa and Faith delivered! Great pita wraps, bowls and drink selection. Very tasty, healthy and reasonably priced.
Atmosphere: 4
Food: 5
Service: 5
Victor Spoiala
Portion was smaller than usual ($16)and the guy at the front was very slow and seemed lost.
Atmosphere: 3
Food: 4
Service: 2
Laci Waters
Love this location. Quality of ingredients is excellent and the service is so quick.
Atmosphere: 5
Food: 5
Service: 5
brieanna bowman
Great food and super friendly manager Adam.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Greens & Grains Bowl
Dillon Gunter
Amazing experience everytime I'm through that door. The line moves quickly, yet it still feels like I'm given the utmost respect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Grain Bowl
Mark Treston
Awful taste. Salty and sour. Please try harder. I’m not even sure how you can claim this is Middle
My family eats here a few times a month. We can place and customize our order through the app. The pick-up doesn’t require waiting in line, so it is fast and easy. The veggies are always fresh and the flavors are delicious. That’s not why I’m giving a 5-star review though.Earlier this week, for whatever reason, our order was messed up. None of the bowls were correct. There was tzatziki sauce in bowls that were supposed to have no sauce and missing from the bowls that were supposed to have it. Falafel missing from my wife’s order bowl. Corn and pickled onions in my daughter’s bowl, when it should not have been, and was missing from mine. Not one of the customized orders was correct. One bowl was missing entirely. Some of the sides were missing.My wife places the order and I pick it up. Usually that works flawlessly. I didn’t know that anything was wrong until I was already home and the food was being put out on the table. To her credit, my daughter handled it the best. The rest of us, not so much. The mixups made the dishes inedible for our various dietary restrictions and we weren’t able to find a way to switch to meet the other’s needs. Most of the order went uneaten and, unfortunately, my son the garbage disposal was away from home for the week. It was a complete waste.The reason I’m writing this 5-star review is for what happened next. I called the store and explained the situation. I wasn’t cursing or name calling, but I was clearly angry. I was hungry, my wife was upset, and it was about all I could handle. The manager I spoke with listened patiently and as soon as I stopped speaking said “I’m sorry” then gave me options on how he could try to remedy the situation. I choose the option to come into the store another time and have them remake the entire order. He took my information, apologized again, and we hung up. I was still hungry, but I wasn’t angry anymore.Today, I went to claim that offer to redo the entire order. I asked to speak with a manager, but the employee said she wasn’t immediately available and asked if it was something he could help me with. I explained the situation and he said, “No problem, I can get that started for you.” He was sincere, polite, and cheerful. He put me at ease and got to work right away. Shortly afterwards, Lala, the manager came and spoke with me. I briefly explained the situation again. Meanwhile the first guy was making fresh falafel for my wife’s bowl. Then she joined in to help complete the order.At every step of the way each of the employees I interacted with were polite, sincere, and very obviously trying their best to fix the situation. That’s why I am giving a 5 star review.Typically, I will not give more than 4 stars. Even if the place/person/service was great, because I think 5 stars should represent something beyond great - something special. Two managers and one employee. Nary an eye roll, nor scoff, nor anything except for a genuine friendly demeanor and a willingness to try their best to help me. That is something special and I truly appreciate what they did. All three of them. Thank you, very much.
Recommended dishes: Chicken Grain Bowl, Falafel, Salad, Avocado, Greens & Grains Bowl
I don't usually do reviews for places like this but I love me some CAVA. If you have never been you must!! The concept is like a MOD or Freebird but with Mediterranean food that is so very fresh and flavorful.You pick bowl or wrap and choose whatever base/protein/veggies) topping. The people are nice(and patient with those who have questions)The cucumber mint drink is the bomb and so us the slow braised lamb. The best quick healthier way to grab a bite.Vegetarian options: You build your bowl or wrap how you want and the roasted veggies are delicious
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Braised Lamb, Lemon Chicken
Stopped here on a whim. Was so pleasantly surprised. Food was fantastic! Service was amazing - shout out to Faith! We had never been to Cava and Faith helped us figure out what’s up. She was so kind and helpful and patient. And everything she recommended was on point. We will be back.
Food: 5
Service: 5
As a first responder that works odd hours, Cava is one of the few restaurants that serves healthy food during the evening. Especially this location as Adam, the manager, made sure to take care of me on such short notice. Definitely recommend!
Lisa and Faith delivered! Great pita wraps, bowls and drink selection. Very tasty, healthy and reasonably priced.
Atmosphere: 4
Food: 5
Service: 5
Portion was smaller than usual ($16)and the guy at the front was very slow and seemed lost.
Atmosphere: 3
Food: 4
Service: 2
Love this location. Quality of ingredients is excellent and the service is so quick.
Atmosphere: 5
Food: 5
Service: 5
Great food and super friendly manager Adam.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Greens & Grains Bowl
Amazing experience everytime I'm through that door. The line moves quickly, yet it still feels like I'm given the utmost respect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Grain Bowl
Awful taste. Salty and sour. Please try harder. I’m not even sure how you can claim this is Middle
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
love this place and the staff is so
Atmosphere: 5
Food: 5
Service: 5
Amazing staff, great food!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Grain Bowl
The best
Fast, tasty,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Chicken
Adam was great and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Braised Lamb, Salad, Spicy Lamb, Meatball