Everything about this place is strange and unwelcoming. From staff attitude to the atmosphere to the furniture, the bathroom?? Is this a dive bar? its all telling you to leave. The main seating are these horribly uncomfortable and painful wood surfaces. Some at the front window where you perch perilously on a tiny hard wood circle held up by a tiny iron rod. It feels very unstable. Seats at the bar are simply hard with the tiniest back, not meant for comfort. Nothing about this place meant for comfort and made me want to leave but was now waiting on an order. Won't be coming back.
Customer service: sour, not inviting or welcoming.
Atmosphere/vibe: not good, dirty dirty everywhere. Coffee spills on walls, greasy hand prints on windows, seating in disrepair. Plants sad and dying. Music is strangely upbeat world funk jams, for a place that is so unwelcoming the music is trying hard to mask it. The sunny windows also try to mask it, but to no avail. This place feels sad and uncared for.
Food: good, a positive, but with poor care of the space, it makes me question it
It really seems like management has let this place go and not kept up with maintenance. Vibe here feels very off. Please take care of this space and your people! Could be a great cafe if it was cared for.
Atmosphere: 2
Food: 4
Service: 2
Victor Almeida Almeida
The terrible service is the reason for the one star. They had mediocre coffee, terrible seats, all the plants where dying and full of fungus which is terrible for everyone. It is impossible to walk around the place freely because all the seats are so close to each other and even to get in line is a nightmare. The cashier this morning was very aloof or too sleepy to function or both. The only barista was so slow and having to get help of the cashier, they need a lot more people and training them on how to treat costumers and do their job. Never coming back to that location.
Atmosphere: 1
Food: 1
Service: 1
Chris
Friendly staff and delicious food. They close early though.
Coco Amor
Super cute and cozy! Take your laptop, and try these yummy coffees!
Katherine Turner
Mid experience. Staff seemed annoyed I walked in the door. London Fog latte was good, but lukewarm. It was also freezing in the building. Cute vibes though, but could use an update as a lot of the furniture and fixtures are very obviously run down.
Atmosphere: 3
Service: 3
Alex B
Lovely space. It’s usually quiet when I go, even when it’s full. The drip coffee is surprisingly good, and I loved the pumpkin drink I had this week.
On the other hand...the staff has never been warm or approachable. I try not to let that affect my experience, but it’s noticeable. I showed up once after a holiday to find them closed with no sign on the door and no update on their website or social media... Another time, I tried calling with a quick question and no one picked up. (But the location on Manor does, so...).
Biggest downside was seeing espresso dispensed into a plastic cup as part of the drink making process before being mixed with syrup, milk, and ire. I’m used to seeing hot drinks mixed in stainless steel, so it made me a bit uneasy with what we know about microplastics and all.
Atmosphere: 4
Food: 2
Service: 2
Hannah F
Super nice and friendly staff. Food was delicious and my drink was so tasty. Both recommendations from staff. Thank you for a lovely experience!
Atmosphere: 5
Food: 5
Service: 5
Ana Sofia
They let a homeless man put his dirty bare feet up on one of the coffee tables. Other people sit there and put their food on the same table where this homeless man put his dirty bare feet and this is extremely disgusting and unhygienic. I do not feel comfortable eating somewhere where someone put their dirty bare feet up on the table where I’m eating.
I think the staff should have more regulations about customers being required to wear shoes and follow basic hygiene and cleanliness standards, such as not putting dirty feet up on tables where other customers eat.
Rating 1 star overall even though the food and drinks were delicious because any place serving food should do the bare minimum of enforcing basic hygiene rules. The staff needs to speak up and ensure basic hygiene rules are being met, even if it means removing a customer that is ruining the experience for everyone else.
Atmosphere: 2
Food: 4
Service: 3
Nicholas Maskal
Came here at 8:30am on a Friday, and the blonde barista was shouting her conversation and cursing at the guy across from her so loud that I'll never come back here. How self-important and oblivious can you be while at work?? Our two drinks also took 15 minutes because she was too busy chatting. Espresso was fine.
Atmosphere: 1
Food: 3
Service: 1
Avery Hanna
Franks and david are my favorite baristas at Civil Goat! Very friendly and they make a dang good latte!!
Nice little nook for coffee. Had a cold brew on a warm day. Banana bread was moist and paired well. A little echo but conversations were easily understood. Costs were typical for a coffee house. $5 for 16oz. Cold brew, $3.25 for banana bread.
Atmosphere: 4
Food: 5
Service: 5
Elise Seidenstein
I am a regular that comes in at open every morning! I love civil and the coffee is the best in austin. baristas are so kind <3
Atmosphere: 5
Food: 5
Service: 5
M
Barista didn’t wash his hands after taking out the trash before making our coffee
Eric Kennedy
16% wellness charge for walk up service is crazy! Forced tipping is all this is. 0/10 do not recommend
Torvald T. Schweizer
Calm atmosphere, great food, wonderful staff - very accommodating of my allergy
Everything about this place is strange and unwelcoming. From staff attitude to the atmosphere to the furniture, the bathroom?? Is this a dive bar? its all telling you to leave. The main seating are these horribly uncomfortable and painful wood surfaces. Some at the front window where you perch perilously on a tiny hard wood circle held up by a tiny iron rod. It feels very unstable. Seats at the bar are simply hard with the tiniest back, not meant for comfort. Nothing about this place meant for comfort and made me want to leave but was now waiting on an order. Won't be coming back.
Customer service: sour, not inviting or welcoming.
Atmosphere/vibe: not good, dirty dirty everywhere. Coffee spills on walls, greasy hand prints on windows, seating in disrepair. Plants sad and dying. Music is strangely upbeat world funk jams, for a place that is so unwelcoming the music is trying hard to mask it. The sunny windows also try to mask it, but to no avail. This place feels sad and uncared for.
Food: good, a positive, but with poor care of the space, it makes me question it
It really seems like management has let this place go and not kept up with maintenance. Vibe here feels very off. Please take care of this space and your people! Could be a great cafe if it was cared for.
Atmosphere: 2
Food: 4
Service: 2
The terrible service is the reason for the one star. They had mediocre coffee, terrible seats, all the plants where dying and full of fungus which is terrible for everyone. It is impossible to walk around the place freely because all the seats are so close to each other and even to get in line is a nightmare. The cashier this morning was very aloof or too sleepy to function or both. The only barista was so slow and having to get help of the cashier, they need a lot more people and training them on how to treat costumers and do their job. Never coming back to that location.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff and delicious food. They close early though.
Super cute and cozy! Take your laptop, and try these yummy coffees!
Mid experience. Staff seemed annoyed I walked in the door. London Fog latte was good, but lukewarm. It was also freezing in the building. Cute vibes though, but could use an update as a lot of the furniture and fixtures are very obviously run down.
Atmosphere: 3
Service: 3
Lovely space. It’s usually quiet when I go, even when it’s full. The drip coffee is surprisingly good, and I loved the pumpkin drink I had this week.
On the other hand...the staff has never been warm or approachable. I try not to let that affect my experience, but it’s noticeable. I showed up once after a holiday to find them closed with no sign on the door and no update on their website or social media... Another time, I tried calling with a quick question and no one picked up. (But the location on Manor does, so...).
Biggest downside was seeing espresso dispensed into a plastic cup as part of the drink making process before being mixed with syrup, milk, and ire. I’m used to seeing hot drinks mixed in stainless steel, so it made me a bit uneasy with what we know about microplastics and all.
Atmosphere: 4
Food: 2
Service: 2
Super nice and friendly staff. Food was delicious and my drink was so tasty. Both recommendations from staff. Thank you for a lovely experience!
Atmosphere: 5
Food: 5
Service: 5
They let a homeless man put his dirty bare feet up on one of the coffee tables. Other people sit there and put their food on the same table where this homeless man put his dirty bare feet and this is extremely disgusting and unhygienic. I do not feel comfortable eating somewhere where someone put their dirty bare feet up on the table where I’m eating.
I think the staff should have more regulations about customers being required to wear shoes and follow basic hygiene and cleanliness standards, such as not putting dirty feet up on tables where other customers eat.
Rating 1 star overall even though the food and drinks were delicious because any place serving food should do the bare minimum of enforcing basic hygiene rules. The staff needs to speak up and ensure basic hygiene rules are being met, even if it means removing a customer that is ruining the experience for everyone else.
Atmosphere: 2
Food: 4
Service: 3
Came here at 8:30am on a Friday, and the blonde barista was shouting her conversation and cursing at the guy across from her so loud that I'll never come back here. How self-important and oblivious can you be while at work??
Our two drinks also took 15 minutes because she was too busy chatting.
Espresso was fine.
Atmosphere: 1
Food: 3
Service: 1
Franks and david are my favorite baristas at Civil Goat! Very friendly and they make a dang good latte!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice little nook for coffee.
Had a cold brew on a warm day. Banana bread was moist and paired well.
A little echo but conversations were easily understood. Costs were typical for a coffee house.
$5 for 16oz. Cold brew, $3.25 for banana bread.
Atmosphere: 4
Food: 5
Service: 5
I am a regular that comes in at open every morning! I love civil and the coffee is the best in austin. baristas are so kind <3
Atmosphere: 5
Food: 5
Service: 5
Barista didn’t wash his hands after taking out the trash before making our coffee
16% wellness charge for walk up service is crazy! Forced tipping is all this is. 0/10 do not recommend
Calm atmosphere, great food, wonderful staff - very accommodating of my allergy
Atmosphere: 5
Food: 5
Service: 5
Loading...