Culver’s is on the level of service as chick-fil-a. They hopefully pay the workers well, and it shows in their smiling and happy service. But whoever manages the place really must do well inspiring greatness from their staff
Food is typically on point, fresh and of higher quality for this category. Check your mail for coupons, but the price point is still great without. I get double cheddar on the burger and it’s nice having real cheese.
Establishment is always clean and tidy
Atmosphere: 5
Food: 5
Service: 5
Yogi Young
The staff was incredibly welcoming for as busy as they were. The food was delicious and very warm. I would eat there again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Tenders and Spicy Crispy Chicken Sandwich
Xarqualen
Only come here for the custard or ice cream (soft serve)
The food here is pretty gross all and all. About once a year I'll get a Butter burger from here. The fries are the cheapest store bought factory mass produced fries out there.
Maybe it's because we're in Texas, but dang. I grew up in Wisconsin and culvers was a staple up there. I moved to Austin last year and when I realized there's a culver's here I was super excited. I went and was disappointed. I haven't been back. Real bummer. I think just fast food in general has gone downhill so it's probably not just culver's.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Hamburger, Fried Cheese Curds
Jonathan Vaughn
Easy to find, fast service and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Burger Deluxe Double Bacon Cheeseburger, Fish Sandwich with Fries
Jase Mann
Best fast food burger, fries, and shakes around!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hamburger
Glenn Taylor
Sunday 12-01-2024, 4:45pm Culver’s 3424 W William Cannon Dr. Austin, TX 78745
My family has lived in this neighborhood for 25 years, and we have been frequenting this Culver’s for more than 20 years. Today I took a friend visiting south Austin to try their Turtle Sundaes, which are a long time favorite.
Upon first taste, my friend complained about all of the salt and nutty crumbs added to hers, so I tried mine and gagged from the amount of salt. My friend scooped the salt and nuts off of her ice cream and asked if we should return them. I dismissed and tried to power through 2 more bites, before agreeing to return and have them remade.
I went inside and a young female putting on an apron next to the drive thru counter approached and asked if something was wrong. When I told her the sundaes were way too salty and asked if they can be remade without all of the salt or without the nuts (if the salt cannot be avoided). A second female associate with a “sassy mouth” came from the main counter and scoffed as I repeated my request, telling me and the first associate that the sundaes were almost halfway eaten and nothing could be done about the saltiness, as the nuts are dispensed from that container over there (served from the bottom of a plastic dispenser).
I insisted again to the 1st associate that I just need them remade without the salt or without the nuts if the salt cannot be avoided, as someone has clearly dumped a bag of nuts into the dispenser, including all of the salt and crumbles at the bottom of the bag. We’re not talking rocket science here, I paid my money and I returned the sub-standard deserts for new ones … basic customer service 101.
The first associate went to remake the sundaes as the sassy mouth associate told a young male associate, who was coming from the back, that the sundaes were halfway eaten and continued repeating it in disbelief to other staff members in the prep area. As the male approached me, I asked to speak to a manager, as I did not appreciate how I was being treated by sassy mouth. The young man stated he is the “manager” and as I began to explain the story to him, sassy mouth again interjected that the sundaes were halfway eaten. I asked the “manager” to stop her rhetoric and just give me my sundaes so I can leave, as now the level of harassment has gone well beyond the time and value of the $13 spent. I said that I would be speaking to someone at the district or corporate level about the service in this restaurant as the “manager” said “Yeah, whatever, go right ahead.”, and the first associate handed me the re-made sundaes (again made with the same salt and bottom of the bag particles as before). 🤦🏻♂️
I am not mentioning names as these individuals may all be minors, and I have not once mentioned race in this review. However, as I was walking to the door, the sassy mouth associate was clearly heard behind me, over the chatter and murmurs of the patrons at the front counter, blurting out to the “manager” … “Yeah, that’s Yo people right there.”
I refused to drop to this young lady’s level of indignity, nor did I give these disrespectful children another minute or my time, and continued out of the establishment.
I treat others with respect and give them grace, but have never been treated with this level of disrespect. Forget customer service at this point, interactions like this can be addressed as a teachable moment if the right people choose to roll up their white collar sleeves and engage their employees. I will continue to exercise my right to refrain from any establishment operated by disrespectful people like this, and will unfortunately be taking a break from this Culver’s location.
Really, how hard would it have been to apply basic customer service and simply say “Our apologies, let us remake your order.” ??
I will give Culver’s corporate an opportunity to address this s
Food: 1
Service: 1
Recommended dishes: Turtle Sundae
Михаил Сотников
Everything is great, I especially liked how fast and polite food is brought
Food: 5
Service: 5
Amber
It's fast food. But sometimes you need a good butter burger and yummy cheese curds.
I got a response from Culver's. Unfortunately it was the exact same response given to the previous review / complaint 7 months ago. That reviewer was able to post pictures of their burger and it very similar to mine. Again, seven months later. I would summize that you have been "missing the mark" for a long time. Seems like someone needs to go. My Post... I wish I could post my picture of my single pattie cheeseburger. It was flat, greasy and the bun was half on. Looked like it came from a greasy spoon slop house. No more burgers for me.
In a town with as much good fast food as Austin has, Culver's still stands alone. Well, maybe it stands with Dan's, but those two stand alone. 10/10, will eat again.
Culver’s is on the level of service as chick-fil-a. They hopefully pay the workers well, and it shows in their smiling and happy service. But whoever manages the place really must do well inspiring greatness from their staff
Food is typically on point, fresh and of higher quality for this category. Check your mail for coupons, but the price point is still great without. I get double cheddar on the burger and it’s nice having real cheese.
Establishment is always clean and tidy
Atmosphere: 5
Food: 5
Service: 5
The staff was incredibly welcoming for as busy as they were. The food was delicious and very warm. I would eat there again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Tenders and Spicy Crispy Chicken Sandwich
Only come here for the custard or ice cream (soft serve)
The food here is pretty gross all and all. About once a year I'll get a Butter burger from here. The fries are the cheapest store bought factory mass produced fries out there.
Atmosphere: 2
Food: 3
Service: 5
good every time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Burger Deluxe Double Bacon Cheeseburger, Hamburger
Maybe it's because we're in Texas, but dang. I grew up in Wisconsin and culvers was a staple up there. I moved to Austin last year and when I realized there's a culver's here I was super excited. I went and was disappointed. I haven't been back. Real bummer. I think just fast food in general has gone downhill so it's probably not just culver's.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Hamburger, Fried Cheese Curds
Easy to find, fast service and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Burger Deluxe Double Bacon Cheeseburger, Fish Sandwich with Fries
Best fast food burger, fries, and shakes around!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hamburger
Sunday 12-01-2024, 4:45pm
Culver’s 3424 W William Cannon Dr.
Austin, TX 78745
My family has lived in this neighborhood for 25 years, and we have been frequenting this Culver’s for more than 20 years. Today I took a friend visiting south Austin to try their Turtle Sundaes, which are a long time favorite.
Upon first taste, my friend complained about all of the salt and nutty crumbs added to hers, so I tried mine and gagged from the amount of salt. My friend scooped the salt and nuts off of her ice cream and asked if we should return them. I dismissed and tried to power through 2 more bites, before agreeing to return and have them remade.
I went inside and a young female putting on an apron next to the drive thru counter approached and asked if something was wrong. When I told her the sundaes were way too salty and asked if they can be remade without all of the salt or without the nuts (if the salt cannot be avoided). A second female associate with a “sassy mouth” came from the main counter and scoffed as I repeated my request, telling me and the first associate that the sundaes were almost halfway eaten and nothing could be done about the saltiness, as the nuts are dispensed from that container over there (served from the bottom of a plastic dispenser).
I insisted again to the 1st associate that I just need them remade without the salt or without the nuts if the salt cannot be avoided, as someone has clearly dumped a bag of nuts into the dispenser, including all of the salt and crumbles at the bottom of the bag. We’re not talking rocket science here, I paid my money and I returned the sub-standard deserts for new ones … basic customer service 101.
The first associate went to remake the sundaes as the sassy mouth associate told a young male associate, who was coming from the back, that the sundaes were halfway eaten and continued repeating it in disbelief to other staff members in the prep area. As the male approached me, I asked to speak to a manager, as I did not appreciate how I was being treated by sassy mouth. The young man stated he is the “manager” and as I began to explain the story to him, sassy mouth again interjected that the sundaes were halfway eaten. I asked the “manager” to stop her rhetoric and just give me my sundaes so I can leave, as now the level of harassment has gone well beyond the time and value of the $13 spent. I said that I would be speaking to someone at the district or corporate level about the service in this restaurant as the “manager” said “Yeah, whatever, go right ahead.”, and the first associate handed me the re-made sundaes (again made with the same salt and bottom of the bag particles as before). 🤦🏻♂️
I am not mentioning names as these individuals may all be minors, and I have not once mentioned race in this review. However, as I was walking to the door, the sassy mouth associate was clearly heard behind me, over the chatter and murmurs of the patrons at the front counter, blurting out to the “manager” … “Yeah, that’s Yo people right there.”
I refused to drop to this young lady’s level of indignity, nor did I give these disrespectful children another minute or my time, and continued out of the establishment.
I treat others with respect and give them grace, but have never been treated with this level of disrespect. Forget customer service at this point, interactions like this can be addressed as a teachable moment if the right people choose to roll up their white collar sleeves and engage their employees.
I will continue to exercise my right to refrain from any establishment operated by disrespectful people like this, and will unfortunately be taking a break from this Culver’s location.
Really, how hard would it have been to apply basic customer service and simply say “Our apologies, let us remake your order.” ??
I will give Culver’s corporate an opportunity to address this s
Food: 1
Service: 1
Recommended dishes: Turtle Sundae
Everything is great, I especially liked how fast and polite food is brought
Food: 5
Service: 5
It's fast food. But sometimes you need a good butter burger and yummy cheese curds.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Wisconsin Cheese Curds, Fried Cheese Curds
Restaurantji Recommends
First time there everything was great food ,people work there are great .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Burger Deluxe Double Bacon Cheeseburger
I got a response from Culver's. Unfortunately it was the exact same response given to the previous review / complaint 7 months ago. That reviewer was able to post pictures of their burger and it very similar to mine. Again, seven months later.
I would summize that you have been "missing the mark" for a long time. Seems like someone needs to go.
My Post...
I wish I could post my picture of my single pattie cheeseburger. It was flat, greasy and the bun was half on. Looked like it came from a greasy spoon slop house.
No more burgers for me.
Kid-friendliness: Ice cream
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Turtle Sundae, Chicken Tenders and Spicy Crispy Chicken Sandwich
Culver’s food was great it never disappoints. I love Culver’s
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Burger Deluxe Double Bacon Cheeseburger, Onion Rings
Best ice cream in Texas
Best fast hamburgers too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Custard
In a town with as much good fast food as Austin has, Culver's still stands alone. Well, maybe it stands with Dan's, but those two stand alone. 10/10, will eat again.
Atmosphere: 5
Food: 5
Service: 5
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