I recently ordered food for my office from this location for 30-people. There are two managers at this location (Taylor and Cameron) who helped me throughout the process (I asked for everything buffet style). Both of them went above and beyond to execute the order.
This review is mainly about First Watch's online ordering system and their affiliation with DoorDash. I am hoping someone from the First Watch corporate will read this.
1) First Watch's online ordering does not allow more than 12 items per order. This makes ordering for a group extremely difficult. Unless the purpose is to avoid large group orders, this makes no sense. I had to place 5-separate orders to sum up everything I needed.
2) The delivery was done by DoorDash and our order was delivered by 3-separate drivers. This is probably because the ordering system considered the number of orders not realizing it was all going to ONE client and randomly selected drivers. But this also shows lack of human brain/touch as anyone reviewing these orders should have realized that this is for one client and the order should have gone to one QUALIFIED driver versus three. Every one of the drivers had different parts of the order making it super difficult. Two of them spoke zero English and one of these two got lost. 60% of the order arrived on time and the other 40% was late by 20 minutes. By the time the last 40% arrived, the first 60% was cold.
None of the drivers carried the food in proper insulated food bags which would have helped maintain the temperature of the food. One of the Dasher vehicles were beyond dirty. While I understand this is all Door Dash, my point is - First Watch's is a premium restaurant offering top quality food. They really should reconsider handing their food to companies like Door Dash that seem to not understand basic logistics of food deliveries.
Jon Sharp
Food and service was great!!! Michal (Mike) was amazing and made sure we had everything we needed!!
AMY PENLAND
Mike was an EXCELLENT server! Polite, friendly and professional. Attention to detail. Perfection!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Belgian Waffle and Sausage
Arben A
Waffles are so good and chicken sausage and the eggs are very good. Waiters are very friendly and the atmosphere looks super cool
Atmosphere: 5
Food: 5
Service: 5
Sani Ademi
Mike was awesome
Atmosphere: 4
Food: 5
Service: 5
Gypsi Di
Consistent great food and service (this time by Mike in bar area).
Atmosphere: 5
Food: 5
Service: 5
Aggie
Great restaurant always!
Atmosphere: 5
Food: 5
Service: 5
Christopher Manzi
Mediocre at best. Several of the potatoes in my steak and egg hash were underdone. Not much steak. Flavor was meh.
Atmosphere: 3
Food: 2
Service: 5
Krista Zimmerman
The hostess is not there to host or help in any way. There is always a line of people waiting, and although she may greet you with a fake smile, she will not say, how can I help you so when I asked for help with my pick up. I got nothing but a script, then repeated back to me when I said how much longer because when we ordered, the app said it would be ready 15 minutes ago. When I asked her how are we to get notified of the delay when the app said it'd be ready and... her response, "I'm notifying you now about the spike in orders." Allright little girl, I get you don't want to be there and this job is "hard" for you but if you are the host and greeter to an established, busy restaurant, put on your big girl pants and practice faking a smile to match those fake lashes.
I'm really disappointed and will not suggest this place to anyone - especially to those with the basic expectation of positive customer service experience. Although the food is always great, it can not be the saving grace to poor and unhospitable restaurants. I will not compromise service or food.
Atmosphere: 2
Food: 5
Service: 3
Elegy Garcia
The food was great, highly recommend the million dollar bacon and the potatoes! The fresh orange juice was delicious. There was no wait on a Thursday morning.
Discovered First Watch in Cincinnati and make this location a must stop for breakfast when in Austin. We typically stay in this area of town and its really nice to have a great breakfast spot right around the corner from a friend's house. Food and service are always good and hit the spot.
Atmosphere: 4
Food: 5
Service: 4
Jennifer Kim
Service is always a miss with FirstWatch. I always get hot and warm food whenever I get takeout and it’s always faster too! And servers rarely check up on you - highly recommend just getting takeout or finding a different brunch spot; or just deal with the mediocre service for some seasonal food that’s at least pretty good.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Purple Haze, Eggs Benedikt
Lynne Rhea
Mike was an amazing server and offered great suggestions on the best menu offerings!
Atmosphere: 5
Food: 5
Service: 5
Barb McElwee
Great place for breakfast/brunch! Food is always great! Mike was our server… he’s very friendly and smiley and was very attentive.
Atmosphere: 3
Food: 5
Service: 5
Corie McElwee-Windust
Mike was an excellent and friendly server! The avocado toast is delicious.
I recently ordered food for my office from this location for 30-people. There are two managers at this location (Taylor and Cameron) who helped me throughout the process (I asked for everything buffet style). Both of them went above and beyond to execute the order.
This review is mainly about First Watch's online ordering system and their affiliation with DoorDash. I am hoping someone from the First Watch corporate will read this.
1) First Watch's online ordering does not allow more than 12 items per order. This makes ordering for a group extremely difficult. Unless the purpose is to avoid large group orders, this makes no sense. I had to place 5-separate orders to sum up everything I needed.
2) The delivery was done by DoorDash and our order was delivered by 3-separate drivers. This is probably because the ordering system considered the number of orders not realizing it was all going to ONE client and randomly selected drivers. But this also shows lack of human brain/touch as anyone reviewing these orders should have realized that this is for one client and the order should have gone to one QUALIFIED driver versus three. Every one of the drivers had different parts of the order making it super difficult. Two of them spoke zero English and one of these two got lost. 60% of the order arrived on time and the other 40% was late by 20 minutes. By the time the last 40% arrived, the first 60% was cold.
None of the drivers carried the food in proper insulated food bags which would have helped maintain the temperature of the food. One of the Dasher vehicles were beyond dirty. While I understand this is all Door Dash, my point is - First Watch's is a premium restaurant offering top quality food. They really should reconsider handing their food to companies like Door Dash that seem to not understand basic logistics of food deliveries.
Food and service was great!!! Michal (Mike) was amazing and made sure we had everything we needed!!
Mike was an EXCELLENT server! Polite, friendly and professional. Attention to detail. Perfection!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Belgian Waffle and Sausage
Waffles are so good and chicken sausage and the eggs are very good. Waiters are very friendly and the atmosphere looks super cool
Atmosphere: 5
Food: 5
Service: 5
Mike was awesome
Atmosphere: 4
Food: 5
Service: 5
Consistent great food and service (this time by Mike in bar area).
Atmosphere: 5
Food: 5
Service: 5
Great restaurant always!
Atmosphere: 5
Food: 5
Service: 5
Mediocre at best. Several of the potatoes in my steak and egg hash were underdone. Not much steak. Flavor was meh.
Atmosphere: 3
Food: 2
Service: 5
The hostess is not there to host or help in any way. There is always a line of people waiting, and although she may greet you with a fake smile, she will not say, how can I help you so when I asked for help with my pick up. I got nothing but a script, then repeated back to me when I said how much longer because when we ordered, the app said it would be ready 15 minutes ago.
When I asked her how are we to get notified of the delay when the app said it'd be ready and... her response, "I'm notifying you now about the spike in orders."
Allright little girl, I get you don't want to be there and this job is "hard" for you but if you are the host and greeter to an established, busy restaurant, put on your big girl pants and practice faking a smile to match those fake lashes.
I'm really disappointed and will not suggest this place to anyone - especially to those with the basic expectation of positive customer service experience. Although the food is always great, it can not be the saving grace to poor and unhospitable restaurants. I will not compromise service or food.
Atmosphere: 2
Food: 5
Service: 3
The food was great, highly recommend the million dollar bacon and the potatoes! The fresh orange juice was delicious. There was no wait on a Thursday morning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Million Dollar Bacon
Restaurantji Recommends
Discovered First Watch in Cincinnati and make this location a must stop for breakfast when in Austin. We typically stay in this area of town and its really nice to have a great breakfast spot right around the corner from a friend's house. Food and service are always good and hit the spot.
Atmosphere: 4
Food: 5
Service: 4
Service is always a miss with FirstWatch. I always get hot and warm food whenever I get takeout and it’s always faster too! And servers rarely check up on you - highly recommend just getting takeout or finding a different brunch spot; or just deal with the mediocre service for some seasonal food that’s at least pretty good.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Purple Haze, Eggs Benedikt
Mike was an amazing server and offered great suggestions on the best menu offerings!
Atmosphere: 5
Food: 5
Service: 5
Great place for breakfast/brunch! Food is always great! Mike was our server… he’s very friendly and smiley and was very attentive.
Atmosphere: 3
Food: 5
Service: 5
Mike was an excellent and friendly server! The avocado toast is delicious.
Atmosphere: 4
Food: 5
Service: 5
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