It needs remodeling and not to mention where to park the car, a disaster.
Loy Perera
Cool concept but overpriced. Also if you charge so much, you should have flawless aesthetics. They ruined my rolls by rushing through it and did not look like their pics. Also the seating inside and outside is meh.
Claudia Gutierrez
not worth the price
Neil Patel
Worst customer service 😒 Rude people .They talk in their language right in front of you ... Dirty and very un professional and impolite It's ice-cream place doesn't take long to be sweet,
Atmosphere: 5
Food: 3
Service: 1
magic magsk
So gross, just pandering to a trend no care taken for quality of ingredients.
Let me know when row using real food.
Atmosphere: 1
Food: 1
Service: 2
Lynn Nidia
The taste of the ice cream is too much sugar , we asked for banana and vanilla , I guess they forgot the banana , this place was the favorite of my kids , not for me anymore, sad back then when they opened was a good fruit taste on the ice cream, not anymore.
Atmosphere: 1
Food: 1
Service: 1
Atasha Barbour
Horrible customer service. Didn't acknowledge our presence. No other person in the store. Horrible 0/10 do not recommend.
melissa baldrich
Last night, we were searching for a late-night snack, and my husband suggested we go to this place. I DO NOT recommend this place! While we were checking the menu, these two guys were talking in a foreign language I saw them point to me and my baby who I was carrying in my arms. Is there something you would like to say? However, I told my husband that I wanted a "Chocoholic" dairy-free and my daughter and I went to the side where they make the rolls. One of the men comes and asks me, kind of loud, if I have any allergies and I answer him, "No, I have an intolerance" he proceeds to say in an annoyed voice, "You know, I have to clean everything to make your ice cream". I didn't say anything because I didn't understand what he was insinuating. Then, he asked one more time "Do you want chocolate chips?" and my answer was "Yes, please". He began to speak under his breath in a kind of rude way with the other man that was there and I heard the other man saying "Niet chocolate chips" The man who speaks English disrespectfully told me and tried to make me feel dumb " Are you sure? Do you want chocolate chips? Because you know, Chocolate has milk" At this point, I left the place because I felt like they didn't want to prepare my ice cream with the behaviour he was displaying towards us. This also confused me because the Frozen Rolls Creamery offers dairy-free products. I would expect that they have chocolate chips dairy-free considering they advertise dairy-free options or if they do not have dairy-free chocolate chips, you can provide another option. And, about his statement "You know, I have to clean everything to make your ice cream" I'm speechless because I do not know what the procedures the staff might follow to not have cross-contamination. We just wanted to eat an ice cream. We pay, we tip. Therefore, we deserve respect and good service.
We stopped here for dessert and it was really good! We had the smores and chocoholic flavors. The rolled ice cream is definitely different!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: S'Mores Frozen Roll with Teddy Grahams and White Chocolate
K Reviews
Flavor was ok
Atmosphere: 5
Food: 3
Service: 5
MZ
The ice cream did taste great, but one basic bowl (without any add ons) is 13 dollars after tax + tip. It was good but there's no way to justify spending that much, especially when it could buy a large quantity of ice cream at a grocery store!
Parking: Limited Parking
Atmosphere: 4
Food: 4
Service: 4
G.
Very friendly staff, dog friendly, not the cheapest place but worth the money; the rolled ice cream is tasty! They have a very unique menu featuring many cool combos.
It needs remodeling and not to mention where to park the car, a disaster.
Cool concept but overpriced. Also if you charge so much, you should have flawless aesthetics. They ruined my rolls by rushing through it and did not look like their pics. Also the seating inside and outside is meh.
not worth the price
Worst customer service 😒
Rude people .They talk in their language right in front of you ...
Dirty and very un professional and impolite
It's ice-cream place doesn't take long to be sweet,
Atmosphere: 5
Food: 3
Service: 1
So gross, just pandering to a trend no care taken for quality of ingredients.
Let me know when row using real food.
Atmosphere: 1
Food: 1
Service: 2
The taste of the ice cream is too much sugar , we asked for banana and vanilla , I guess they forgot the banana , this place was the favorite of my kids , not for me anymore, sad back then when they opened was a good fruit taste on the ice cream, not anymore.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. Didn't acknowledge our presence. No other person in the store. Horrible 0/10 do not recommend.
Last night, we were searching for a late-night snack, and my husband suggested we go to this place. I DO NOT recommend this place!
While we were checking the menu, these two guys were talking in a foreign language I saw them point to me and my baby who I was carrying in my arms. Is there something you would like to say? However, I told my husband that I wanted a "Chocoholic" dairy-free and my daughter and I went to the side where they make the rolls. One of the men comes and asks me, kind of loud, if I have any allergies and I answer him, "No, I have an intolerance" he proceeds to say in an annoyed voice, "You know, I have to clean everything to make your ice cream". I didn't say anything because I didn't understand what he was insinuating. Then, he asked one more time "Do you want chocolate chips?" and my answer was "Yes, please". He began to speak under his breath in a kind of rude way with the other man that was there and I heard the other man saying "Niet chocolate chips" The man who speaks English disrespectfully told me and tried to make me feel dumb " Are you sure? Do you want chocolate chips? Because you know, Chocolate has milk"
At this point, I left the place because I felt like they didn't want to prepare my ice cream with the behaviour he was displaying towards us. This also confused me because the Frozen Rolls Creamery offers dairy-free products. I would expect that they have chocolate chips dairy-free considering they advertise dairy-free options or if they do not have dairy-free chocolate chips, you can provide another option. And, about his statement "You know, I have to clean everything to make your ice cream" I'm speechless because I do not know what the procedures the staff might follow to not have cross-contamination. We just wanted to eat an ice cream. We pay, we tip. Therefore, we deserve respect and good service.
Atmosphere: 1
Food: 1
Service: 1
The best ice cream place in austin
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai-CY Rolls
Good ice cream
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
SOOOOO GOOD PLS GO ITS CRAZY GOOD
We stopped here for dessert and it was really good! We had the smores and chocoholic flavors. The rolled ice cream is definitely different!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: S'Mores Frozen Roll with Teddy Grahams and White Chocolate
Flavor was ok
Atmosphere: 5
Food: 3
Service: 5
The ice cream did taste great, but one basic bowl (without any add ons) is 13 dollars after tax + tip. It was good but there's no way to justify spending that much, especially when it could buy a large quantity of ice cream at a grocery store!
Parking: Limited Parking
Atmosphere: 4
Food: 4
Service: 4
Very friendly staff, dog friendly, not the cheapest place but worth the money; the rolled ice cream is tasty! They have a very unique menu featuring many cool combos.
Atmosphere: 5
Food: 5
Service: 5
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