Gong cha @ UT Campus

I ordered strawberry milk tea it is not that great

Service was unable to answer which ingredients their drinks had and was overall not warm at all. The drink I ordered was ordered with 30% sweetness and was so sweet it was barely drinkable.
Would not recommend.

Can’t stop craving their boba! Wish they dropped new flavors more often so I’d have even more excuses to swing by

I got the Earl Grey Milk Tea with 3Js @ 50% sugar. It's in between watery and creamy, making it a good light milk tea that won't make you feel so bloated. The tea flavor isn't really too strong, but the toppings (pearls, pudding, grass jelly) is quite nice. Pearls are more on the firmer side than soft and chewy. I like my milk teas to be stronger in flavor, but Gong Cha is not too bad especially if you want to get some decent boba. Compared to Moge Tea (which was 100% watery and mid as heck for it's higher prices), it's prices are good/fair. Will be coming by again to try a different kind to see 👁️👁️

Used to be my go to place but now the customer service is absolutely atrocious. Constantly sounds like you’re heavily inconveniencing the employees playing on their laptops or phones. Terrible attitude and not attentive. Completely forgot the mini pearls in the mini pearl strawberry milk tea, even after verifying the orders were correct. Even thought the small pearls would be at the very bottom after drinking all the other toppings but there were none !!

Great boba tea, very convenient location in Dobie. Amazing service!

The best matcha latte around. Take it with light sugar and regular ice, you will not be disappointed.

Genuinely such rude employees- I work in customer service so I understand but the girl was gossiping and then rolling her eyes the entire time I was ordering. and then my drink had 100% ice instead of 25% like I ordered and I didn’t realize that until after I left and didn’t even want to interact with the employees after that experience to get it fixed

High quality home made ingredients. Recommended.

The devil works fast, but these employees work FASTER!!! Never have I ever had speedier service. And the employees here are all SO pleasant, but I have to give a shout-out to Sam. Not only is he incredibly friendly, he is absolutely the best at making my drinks and giving recommendations. He and the other workers set the bar high for boba!

Employees are sooooo rude, they always look like someone is pointing a gun behind their head forcing them to work there, never received a single word of greeting, never seen a store have so many rude employees…

Typically a good experience however I ordered pickup on a very standard drink order and they cancelled it after 4 minutes. I go in person and they somehow can do it after all. Very irritating, don't order pickup from here ever.

Speedy service, and really good Lychee Oolong!

I've been to Gong Cha twice so far. Really liked my drink the first time, lychee oolong tea with mango popping pearls. Get the pearls. They're really good.

The second time I had their dirty brown sugar milk tea. My exact order was: a medium dirty brown sugar milk tea, tapioca pearls, whole milk, regular sugar, no ice. I'm putting the exact order on here because it was quite possibly the best pearl milk tea I've ever had. It was very creamy, probably because the no ice option makes sure the drink isn't diluted. The texture was just heavenly smooth. The pearls were cooked to absolute perfection. The tea and brown sugar flavors were strong, it didn't just taste like sweet milk as pearl milk teas sometimes tend to. It was just so delicious I had to review it.

The service could definitely be a little more friendly. They did their job just fine, but getting boba is just such a fun experience in general that having a stony faced server stands out.

The location is super convenient. Of course the university food court vibe isn't the most aesthetically pleasing, but if the boba always tastes like it did today, it won't matter anyway cause I'll be transported to my happy place on the first sip :)

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Milk Foam, Pearl

Worth-it tier: B+. Standard boba place.

Atmosphere: 4

Food: 5

Service: 5