I stay at many Hyatt hotels but this one had a few problems. The hotel didn't have water for a long while due to a pump bursting at the hotel. We were not informed of the problem as we should have been. I was told if I needed to go to the bathroom, I would need to walk across the street to another hotel. The elevator was broken at one point as well. There was construction going on and there was a lot of banging on the floor above us. We had to go out of our way to locate toilet paper. The housekeeping staff evidently does not keep this on their cart. My room however was very nice and big and cool.
david e
Made a reservation for my birthday and concert in Austin on August 5. I received a confirmation for a king deluxe room. When I showed up they said the room had been cancelled since the cc# was invalid. No additional rooms were available. Uncaring attitude! I then used the same cc to book a room at the Omni. The room is awesome. They just sent me a complimentary gift of fruit, dessert and prosecco for my birthday. I know where I’ll stay next time in Austin.
mdl24741
i booked this hotel to attend a concert with my boyfriend. it was my first time booking a hotel on my own and everything went very easy. the staff were very friendly, it was super clean and a great place to stay especially for business trips or if you were to be in the room for a while.my boyfriend and i will definitely be booking in the future.
Megan Ponzio
Good food, drinks, and service. The atmosphere is very calm and clean.
MontriceM1
CAUTION. For a touted “new hotel”, the level of filth from the lobby, to the elevators, to the halls and into the rooms is beyond disgusting?! Visible dirty AC ducts caked with black soot? Visible mildew on shower curtain? Animal fur packed on carpet. The horrendous smell reeks of NEVER vacuumed or professionally steam cleaned? Rust running down into bathtub. A deposit, which after 2 weeks STILL hasn’t refunded? Then to unlawfully tax valet? The valets are sweaty, unkept and the items in my car kept moved around? This was by far the most waste of time, money and unsanitary conditions.
turboboost17
Tech convention 2 blocks away. Police/ Federal building a block away, so safe area. Off the Main Street, so the road noise isn’t bad either plus walking across the street doesn’t require a crosswalk. The studio rooms have a full kitchenette and dishwasher.
travelinva
Everything worked well and this was a nice clean hotel with helpful and friendly staff. A few things to know: there are some clubs on the other side of the block behind the hotel, so there is probably more noise for the rooms that face that way, but the vast majority of rooms do not. I had a room facing the side street and it was fine. Breakfast is OK and perfectly adequate. the outdoor pool is extremely small and gets no sun in the afternoon. Room housekeeping is every other day and seems to be limited to replacing towels, emptying trash, and replacing used items (soap, etc.). There were times that the wifi was just not connecting and that was with the computers for guests in the lobby too. that was the only thing that was even close to annoying. Otherwise, perfectly fine stay in a very clean, quiet room.
Flyer56891751778
Nefarious policies. Unsanitary property. False advertisement. Disgrace to the hospitality industry. Biases towards guest. Ill-informed agents. Exposed walls emitting unsafe debris. Not a safe property, without safeguards.
Google user
Great addition to the hotel lobby for when you are too tired to venture out or to grab a couple drinks. The bartender was super friendly, and the food was good. Highly recommend if you are staying in the hotel.
cwg1232023
Was a nice place to stay and located in the middle of the venue and sixth street. I appreciated the staff taking care of any and all issues we had. When I come back to Austin this hotel will definitely be on my list of places to stay.
Hyatt provided a large, clean and quiet room. I actually slept well! Received a free bottle of water and a late check out for being a Hyatt member….and I had just joined! I am going to be looking for more Hyatt properties in the future
carmenmendoza2023
Hotel carpet smelled musty and rodent droppings were found in drawers. The inside sheet on the bed had what appeared to be blood or feces on it; it was disgusting. The gentleman at the desk who was a supervisor of the front desk area was rude.
William Fritz
Great addition to the hotel lobby for when you are too tired to venture out or to grab a couple drinks. The bartender was super friendly, and the food was good. Highly recommend if you are staying in the hotel.
I stay at many Hyatt hotels but this one had a few problems. The hotel didn't have water for a long while due to a pump bursting at the hotel. We were not informed of the problem as we should have been. I was told if I needed to go to the bathroom, I would need to walk across the street to another hotel. The elevator was broken at one point as well. There was construction going on and there was a lot of banging on the floor above us. We had to go out of our way to locate toilet paper. The housekeeping staff evidently does not keep this on their cart. My room however was very nice and big and cool.
Made a reservation for my birthday and concert in Austin on August 5. I received a confirmation for a king deluxe room. When I showed up they said the room had been cancelled since the cc# was invalid. No additional rooms were available. Uncaring attitude! I then used the same cc to book a room at the Omni. The room is awesome. They just sent me a complimentary gift of fruit, dessert and prosecco for my birthday. I know where I’ll stay next time in Austin.
i booked this hotel to attend a concert with my boyfriend. it was my first time booking a hotel on my own and everything went very easy. the staff were very friendly, it was super clean and a great place to stay especially for business trips or if you were to be in the room for a while.my boyfriend and i will definitely be booking in the future.
Good food, drinks, and service. The atmosphere is very calm and clean.
CAUTION. For a touted “new hotel”, the level of filth from the lobby, to the elevators, to the halls and into the rooms is beyond disgusting?! Visible dirty AC ducts caked with black soot? Visible mildew on shower curtain? Animal fur packed on carpet. The horrendous smell reeks of NEVER vacuumed or professionally steam cleaned? Rust running down into bathtub. A deposit, which after 2 weeks STILL hasn’t refunded? Then to unlawfully tax valet? The valets are sweaty, unkept and the items in my car kept moved around? This was by far the most waste of time, money and unsanitary conditions.
Tech convention 2 blocks away. Police/ Federal building a block away, so safe area. Off the Main Street, so the road noise isn’t bad either plus walking across the street doesn’t require a crosswalk. The studio rooms have a full kitchenette and dishwasher.
Everything worked well and this was a nice clean hotel with helpful and friendly staff. A few things to know: there are some clubs on the other side of the block behind the hotel, so there is probably more noise for the rooms that face that way, but the vast majority of rooms do not. I had a room facing the side street and it was fine. Breakfast is OK and perfectly adequate. the outdoor pool is extremely small and gets no sun in the afternoon. Room housekeeping is every other day and seems to be limited to replacing towels, emptying trash, and replacing used items (soap, etc.). There were times that the wifi was just not connecting and that was with the computers for guests in the lobby too. that was the only thing that was even close to annoying. Otherwise, perfectly fine stay in a very clean, quiet room.
Nefarious policies. Unsanitary property. False advertisement. Disgrace to the hospitality industry. Biases towards guest. Ill-informed agents. Exposed walls emitting unsafe debris. Not a safe property, without safeguards.
Great addition to the hotel lobby for when you are too tired to venture out or to grab a couple drinks. The bartender was super friendly, and the food was good. Highly recommend if you are staying in the hotel.
Was a nice place to stay and located in the middle of the venue and sixth street. I appreciated the staff taking care of any and all issues we had. When I come back to Austin this hotel will definitely be on my list of places to stay.
Restaurantji Recommends
Hyatt provided a large, clean and quiet room. I actually slept well! Received a free bottle of water and a late check out for being a Hyatt member….and I had just joined! I am going to be looking for more Hyatt properties in the future
Hotel carpet smelled musty and rodent droppings were found in drawers. The inside sheet on the bed had what appeared to be blood or feces on it; it was disgusting. The gentleman at the desk who was a supervisor of the front desk area was rude.
Great addition to the hotel lobby for when you are too tired to venture out or to grab a couple drinks. The bartender was super friendly, and the food was good. Highly recommend if you are staying in the hotel.
Atmosphere: 5
Food: 5
Service: 5
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