Awful treatment over the phone here by an entitled, insolent staff member who not only called me a 'Karen' (are we even still saying that now?!) to their manager when they thought I was on mute, but also had zero respect/care for the people with mobility difficulties that I was trying to make a reservation for. We will never come here again and I cannot believe the social prejudice for people with disabilities I just experienced.
Service: 1
jose soriano
We were sat at a table with no waitress or waiter. We left after no service for 10 minutes. Hosts could not explain why we did not have a waitress!!!
Service: 1
Melissa
Server with the glasses, mullet, and the open toed shoes was not attentive. At first we thought she was just nervous but at the end she was rude… and attentive to all the other tables around us. We asked for more napkins and she came back 10 minutes later with ONE napkin? Not sure what her deal was but don’t leave people at the table without water or utensils 10 minutes after the food comes out!
Senorita Aida
I have lived in Austin for 40 years. I love Kirby’s but the experience was not what I was expecting. I loved the server, but either she was new and was in training, but the order for my pancake got separated from the rest of the food. As a result, they brought the pancake early. When somebody realized what they had done, they took the pancake back and put it under the warmer until the rest of our food came.A second person, picked it up from the warmer and brought it back to us again. Again the food had not been received. My coffee was cold. I had to send it back and get another cup. The second one was warm, but not hot. It was a disappointing visit. I must say I have always love to go to Kirby‘s. I do miss the older Kirby where the restaurant was smaller, and the food was delivered quickly after it was cooked.
Atmosphere: 5
Food: 1
Service: 3
Troy Dudley
I’ve been going to kerbey lane for over 30 years. This location does not disappoint. They even made me my favorite cinnamon raisin pancakes great service.thank you
Atmosphere: 5
Food: 5
Service: 5
Jim McLochlin
Food and service were great
Atmosphere: 3
Food: 4
Service: 4
Erica Flores
Sat at the bar for a 5-10 mins and nobody acknowledged us. Baristas continued making drinks without any help. The place was not even busy.
Atmosphere: 1
Food: 1
Service: 1
INAIYH - INAIYH
Food is was cold, tea tasted soured. Worst experience at a Kirby Lane ever.
Atmosphere: 4
Food: 1
Service: 3
Maria Rendon
1st time here..I was very impressed with their Southwest chicken salad with a creamy garlic sesame seed dressing..Customer service was excellent ...
Atmosphere: 4
Food: 5
Service: 5
Shawn S
Portion sizes used to be much bigger. Ordered eggs, bacon, and potatoes. Looked like they gave me 1 egg. ? Staff is friendly and great service.Dietary restrictions: Lots of optionsKid-friendliness: YesWheelchair accessibility: Yes
Frequent this Kerbey quite often- have even left a 5* review before. The past 4+ times, once in house, the rest through delivery, no sour cream in my baked potato omelet. Super disappointing :/
Atmosphere: 5
Food: 2
Service: 5
Bruce Wilson
Great coffee. Tasty food. Very popular so long wait.
Atmosphere: 5
Food: 5
Service: 5
Taylor Petty
Great food, quality service and great atmosphere.Dietary restrictions: They’ll make your food just about any way you want it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Queso, Vegan, Sausage
L KY
Fast service.Fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Queso
Pat Ruthstrom
This will always be my go to location. From the hostess to the waitstaff to the bus staff…these people are always very customer oriented. They go out of their way in customer service. Thank you for your excellent service every time I’ve come here. Pumpkin pancakes ended today ☹️, unfortunately, these are seasonal and so yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll Pancakes, Pumpkin French Toast Platter, Scrambled Eggs
Awful treatment over the phone here by an entitled, insolent staff member who not only called me a 'Karen' (are we even still saying that now?!) to their manager when they thought I was on mute, but also had zero respect/care for the people with mobility difficulties that I was trying to make a reservation for. We will never come here again and I cannot believe the social prejudice for people with disabilities I just experienced.
Service: 1
We were sat at a table with no waitress or waiter. We left after no service for 10 minutes. Hosts could not explain why we did not have a waitress!!!
Service: 1
Server with the glasses, mullet, and the open toed shoes was not attentive. At first we thought she was just nervous but at the end she was rude… and attentive to all the other tables around us. We asked for more napkins and she came back 10 minutes later with ONE napkin? Not sure what her deal was but don’t leave people at the table without water or utensils 10 minutes after the food comes out!
I have lived in Austin for 40 years. I love Kirby’s but the experience was not what I was expecting. I loved the server, but either she was new and was in training, but the order for my pancake got separated from the rest of the food. As a result, they brought the pancake early. When somebody realized what they had done, they took the pancake back and put it under the warmer until the rest of our food came.A second person, picked it up from the warmer and brought it back to us again. Again the food had not been received. My coffee was cold. I had to send it back and get another cup. The second one was warm, but not hot. It was a disappointing visit. I must say I have always love to go to Kirby‘s. I do miss the older Kirby where the restaurant was smaller, and the food was delivered quickly after it was cooked.
Atmosphere: 5
Food: 1
Service: 3
I’ve been going to kerbey lane for over 30 years. This location does not disappoint. They even made me my favorite cinnamon raisin pancakes great service.thank you
Atmosphere: 5
Food: 5
Service: 5
Food and service were great
Atmosphere: 3
Food: 4
Service: 4
Sat at the bar for a 5-10 mins and nobody acknowledged us. Baristas continued making drinks without any help. The place was not even busy.
Atmosphere: 1
Food: 1
Service: 1
Food is was cold, tea tasted soured. Worst experience at a Kirby Lane ever.
Atmosphere: 4
Food: 1
Service: 3
1st time here..I was very impressed with their Southwest chicken salad with a creamy garlic sesame seed dressing..Customer service was excellent ...
Atmosphere: 4
Food: 5
Service: 5
Portion sizes used to be much bigger. Ordered eggs, bacon, and potatoes. Looked like they gave me 1 egg. ? Staff is friendly and great service.Dietary restrictions: Lots of optionsKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage
Restaurantji Recommends
Frequent this Kerbey quite often- have even left a 5* review before. The past 4+ times, once in house, the rest through delivery, no sour cream in my baked potato omelet. Super disappointing :/
Atmosphere: 5
Food: 2
Service: 5
Great coffee. Tasty food. Very popular so long wait.
Atmosphere: 5
Food: 5
Service: 5
Great food, quality service and great atmosphere.Dietary restrictions: They’ll make your food just about any way you want it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Queso, Vegan, Sausage
Fast service.Fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Queso
This will always be my go to location. From the hostess to the waitstaff to the bus staff…these people are always very customer oriented. They go out of their way in customer service. Thank you for your excellent service every time I’ve come here. Pumpkin pancakes ended today ☹️, unfortunately, these are seasonal and so yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll Pancakes, Pumpkin French Toast Platter, Scrambled Eggs