The worst customer service and food quality time and time agian. I have lost hope in tgis location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger, French Fries, Mcdouble
Bee gonzales
Whichever female is working March 17th around 12:30am at the first window (light skinned, medium-long black hair) gave my boyfriend a hard time & I am livid over not only her demeanor when I got my order with my bf and kids in the car, but also the type of service that was given to him for going back to get the food that was missing from our order. She had this voice when I pulled up to pay of just loud and quickly repeating what we had and just no friendly customer interaction or service at all. Then when my payment was processing and im waiting for my card back, she was taking a new order on her headset, rolling her eyes and sighing.
Backstory: My boyfriend & I, along with his 2 children just came from a long day of traveling here to ATX & finishing up a 5 hour concert we attended, being hungry afterwards. We came to this McDonalds for being convenient near our hotel. Our order was 2 - 10 pc nugget meals, 2 double cheeseburgers, a 10 pc nugget, 1 McChicken meal with no mayo (which is the mcchicken with a 4 pc nugget, fries, and a drink- which we got a Orange Hi-C). Everything was fine and we got back to our hotel finally ready to eat and wind down. I look in the bag, pass out the kids food first, and mine was split at the bottom of the 2 bags we had. We got all 3 of our drinks, until I realized and told my bf his meal was missing. All they gave us was the Hi-C, no mcchicken, no fries, no 4 pc nugget. Frustrated and tired, he drives to go get what was missing. The girl at the first window questioned him saying “where’s the food? Did you eat it all? So you don’t have the food with you?” This whole time my bf had already explained 3 times between her arrogant rude questions that we got the rest of the order, that myself and his children are at our hotel eating our meals, it was just his meal that was missing. By this point she hands it off to the manager to handle and he questions the same thing to my bf, they both were telling him “you need to have all the food with you to prove that your order was wrong, a receipt doesn’t prove anything nor is enough to give you the right food.” At this point he explains for the 4th time to the manager slowly that there never was a wrong order, just food missing. Not too long after the manager gave my bf his meal that was missing.
I want to thank the manager that was working this night, 3/16/25-3/17/25 around midnight ish (Sunday going into Monday) for giving my bf his meal and willing to listen as to what really happened. As far as the female who was specifically working at the date I’ve provided, we do not appreciate the service and rude & annoyed body language that was given the whole time to us when we first got all of our food and to my bf going back to receive his missing individual order.
Atmosphere: 2
Food: 5
Service: 3
Z Segrest
I’ve waited for OVER an hour for them to make 20pc nuggets and a medium fry. I canceled my order at that point. Very upset.
Service: 1
Recommended dishes: Chicken Mcnuggets, French Fries
Thomas Chincra
This is my go-to fast food place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Double Cheeseburger, Mcchicken, Big Mac, Chicken Mcnuggets, Dr Pepper, French Fries, Mcdouble
Manuel Gómez
Super tasty
King Mack
The food was cold and hard
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Michael Burnett
Good, hot food with friendly service
Atmosphere: 5
Food: 5
Service: 5
Lestie E Adams (Lucky)
Always fast courteous service food is as expected and open 24 hours
Kid-friendliness: Indoor playground for children when lobby is open
Wheelchair accessibility: Access from main entrance and another entrance closer to play area that are always open during dine in hours both wheelchair accessible
Bad service Bad food manager nights chift not experience not respect never bag to this location
Angela Smith
First time I've ordered and something was missing. With the amount of money I paid nothing from my order should have been missing and I give them plenty of business
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Mcnuggets, Filet-O-Fish, French Fries
John J. Chlebowski
Nice and clean slash / good neighborhood / Walgreens across the parking lot / convenience store gas station and restaurants / Capital Metro bus stops nearby.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: World Famous Fries, Mcdouble
William Gallier
Went thru the drive thru because the dining room was closed. Drive up there were 2 lanes, both with one car in them. As I was driving up the car in the outer lane went forward and the inner lane still had a young woman placing her order. I could tell as I had my windows rolled down. I drove up ready to just give a name and pick up the order. I waited as requested. Then noticed another vehicle pull up and I could hear the order being taken as I'm still sitting there now impatiently. I spoke up and asked if they were ready because they were taken someone else's order and I had been waiting and no one had responded since they put me on hold, even prior to that vehicle having pulled in. As I was talking to her, another car pulled in and they were still asking me to wait. I explained again, I am here to pick up the order, and the lady responded rudely, "You are in lane 2. If you want faster help, tou should have pulled into lane 1!" I was truly gobsmacked. There are no signs explaining this and why would that be? She truly did not care. The people in 2nd windows were rude. There were 2 bags of food i noted was was to heavy and the bag they were handing me was torn at the handle. Instead of rebagging it, I had to ask for a bag so that a I could double bag it myself. The whole time this was happening, the manager was watching me and I know because I asked. She was also the person on the intercom, because I ASKED! This manager is rude and is lacking in Customer service understanding of the perspective. What she unknowingly told me is that I should worry about my own time. If it is taking too long, cancel the order and go to another restaurant or McDonald's but not that one. Of course let's not forget, if I do, for the love of Christ, don't go in the 2nd lane. The time was @10:30pm and the date 2/3/2025. I really hope a manager, including her reads this. I'm sure others will.
Kid-friendliness: There was no kind or friendly at any point except the 1st window, where money is collected.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Sandwich, Big Mac, French Fries, Mcdouble
Nora Ellis
Food is pretty normal for McDonald’s food- but don’t expect any sort of customer service from this location. My daughter’s bandaid fell off while she was playing. She’s 2 and absolutely NEEDED a bandaid replacement. My husband went to ask for one and came back saying he had to go to Walgreens to buy some. WHAT!? They can’t spare ONE bandaid? The employees don’t even know their managers name. The manager doesn’t know where to find a bandaid (or the corporate number). Not one of the employees even attempted to try to help us. I don’t think I was “owed” a bandaid- but I was owed some kind of human interaction rather than all the blank stares we got.
The worst customer service and food quality time and time agian. I have lost hope in tgis location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger, French Fries, Mcdouble
Whichever female is working March 17th around 12:30am at the first window (light skinned, medium-long black hair) gave my boyfriend a hard time & I am livid over not only her demeanor when I got my order with my bf and kids in the car, but also the type of service that was given to him for going back to get the food that was missing from our order. She had this voice when I pulled up to pay of just loud and quickly repeating what we had and just no friendly customer interaction or service at all. Then when my payment was processing and im waiting for my card back, she was taking a new order on her headset, rolling her eyes and sighing.
Backstory:
My boyfriend & I, along with his 2 children just came from a long day of traveling here to ATX & finishing up a 5 hour concert we attended, being hungry afterwards. We came to this McDonalds for being convenient near our hotel.
Our order was 2 - 10 pc nugget meals, 2 double cheeseburgers, a 10 pc nugget, 1 McChicken meal with no mayo (which is the mcchicken with a 4 pc nugget, fries, and a drink- which we got a Orange Hi-C). Everything was fine and we got back to our hotel finally ready to eat and wind down. I look in the bag, pass out the kids food first, and mine was split at the bottom of the 2 bags we had. We got all 3 of our drinks, until I realized and told my bf his meal was missing. All they gave us was the Hi-C, no mcchicken, no fries, no 4 pc nugget.
Frustrated and tired, he drives to go get what was missing. The girl at the first window questioned him saying “where’s the food? Did you eat it all? So you don’t have the food with you?”
This whole time my bf had already explained 3 times between her arrogant rude questions that we got the rest of the order, that myself and his children are at our hotel eating our meals, it was just his meal that was missing. By this point she hands it off to the manager to handle and he questions the same thing to my bf, they both were telling him “you need to have all the food with you to prove that your order was wrong, a receipt doesn’t prove anything nor is enough to give you the right food.”
At this point he explains for the 4th time to the manager slowly that there never was a wrong order, just food missing. Not too long after the manager gave my bf his meal that was missing.
I want to thank the manager that was working this night, 3/16/25-3/17/25 around midnight ish (Sunday going into Monday) for giving my bf his meal and willing to listen as to what really happened.
As far as the female who was specifically working at the date I’ve provided, we do not appreciate the service and rude & annoyed body language that was given the whole time to us when we first got all of our food and to my bf going back to receive his missing individual order.
Atmosphere: 2
Food: 5
Service: 3
I’ve waited for OVER an hour for them to make 20pc nuggets and a medium fry. I canceled my order at that point. Very upset.
Service: 1
Recommended dishes: Chicken Mcnuggets, French Fries
This is my go-to fast food place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Double Cheeseburger, Mcchicken, Big Mac, Chicken Mcnuggets, Dr Pepper, French Fries, Mcdouble
Super tasty
The food was cold and hard
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Good, hot food with friendly service
Atmosphere: 5
Food: 5
Service: 5
Always fast courteous service food is as expected and open 24 hours
Kid-friendliness: Indoor playground for children when lobby is open
Wheelchair accessibility: Access from main entrance and another entrance closer to play area that are always open during dine in hours both wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Chicken Mcnuggets, Quarter Pounder Hamburger, French Fries
Terrible no one speaks
Atmosphere: 1
Food: 1
Service: 1
So good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bad service Bad food manager nights chift not experience not respect never bag to this location
First time I've ordered and something was missing. With the amount of money I paid nothing from my order should have been missing and I give them plenty of business
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Mcnuggets, Filet-O-Fish, French Fries
Nice and clean slash / good neighborhood / Walgreens across the parking lot / convenience store gas station and restaurants / Capital Metro bus stops nearby.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: World Famous Fries, Mcdouble
Went thru the drive thru because the dining room was closed. Drive up there were 2 lanes, both with one car in them. As I was driving up the car in the outer lane went forward and the inner lane still had a young woman placing her order. I could tell as I had my windows rolled down. I drove up ready to just give a name and pick up the order. I waited as requested. Then noticed another vehicle pull up and I could hear the order being taken as I'm still sitting there now impatiently. I spoke up and asked if they were ready because they were taken someone else's order and I had been waiting and no one had responded since they put me on hold, even prior to that vehicle having pulled in. As I was talking to her, another car pulled in and they were still asking me to wait. I explained again, I am here to pick up the order, and the lady responded rudely, "You are in lane 2. If you want faster help, tou should have pulled into lane 1!" I was truly gobsmacked. There are no signs explaining this and why would that be? She truly did not care. The people in 2nd windows were rude. There were 2 bags of food i noted was was to heavy and the bag they were handing me was torn at the handle. Instead of rebagging it, I had to ask for a bag so that a I could double bag it myself. The whole time this was happening, the manager was watching me and I know because I asked. She was also the person on the intercom, because I ASKED! This manager is rude and is lacking in Customer service understanding of the perspective. What she unknowingly told me is that I should worry about my own time. If it is taking too long, cancel the order and go to another restaurant or McDonald's but not that one. Of course let's not forget, if I do, for the love of Christ, don't go in the 2nd lane. The time was @10:30pm and the date 2/3/2025. I really hope a manager, including her reads this. I'm sure others will.
Kid-friendliness: There was no kind or friendly at any point except the 1st window, where money is collected.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Sandwich, Big Mac, French Fries, Mcdouble
Food is pretty normal for McDonald’s food- but don’t expect any sort of customer service from this location.
My daughter’s bandaid fell off while she was playing. She’s 2 and absolutely NEEDED a bandaid replacement. My husband went to ask for one and came back saying he had to go to Walgreens to buy some. WHAT!? They can’t spare ONE bandaid? The employees don’t even know their managers name. The manager doesn’t know where to find a bandaid (or the corporate number). Not one of the employees even attempted to try to help us.
I don’t think I was “owed” a bandaid- but I was owed some kind of human interaction rather than all the blank stares we got.
Atmosphere: 1
Food: 3
Service: 1
Loading...