I pulled up to the drive thru at 2:40 on a Monday, the young lady said they were only taking orders inside. I asked why perhaps 3 times and she wouldn’t give me a direct answer until another young lady answered and said “because there are only two of them and it’s a little busy”. There was maybe only one other customer inside, they were clearly just being lazy and/or not wanting to work. I left to eat somewhere else and will never be returning to this location
Service: 1
Rob McK2023
Picked up a large order for a company meeting and made a lot of people very happy!
Atmosphere: 5
Food: 5
Service: 5
William Walsh
It is excellent! Recommend. The sandwiches seem to be too light on the meat compared to Fire House Subs though...
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Italian
Megan Strawn
I generally like Potbelly as a restaurant, but this particular location is one of the worst, most poorly run food service establishments I have ever been to. Today I went through the drive-thru and ordered two sandwiches. I got home (about 15 minutes later) to find that I only had one sandwich. I drove back and talked to an extremely apathetic employee who did not say much to me, but I finally figured out that my sandwich was made and sitting on the counter. He asked if I still wanted it. At this point, it was probably sitting there for about 30 minutes. I said that I just wanted a refund and he said the manager would have to do it. A manager came to the register. He didn't look at me and barely spoke to me. I had the receipt. He looked at it and said he was really busy and he "promised he would process my refund later today" At this point, I was so frustrated and had spent an hour out of my workday dealing with this, so I left and went somewhere else. I did not even get an apology for their mistake from anyone. I wish I could say this was the first time I have had an issue like this at this location, but it is not. I will probably never go here again. I understand not liking your job, but you can AT LEAST pretend and apologize when you make a mistake.Update: didn’t get the refund
Atmosphere: 4
Food: 3
Service: 1
Drew Stephens
Good food. Terrible manager and customer service. Overcharged two people in our group. Seemed like doing it intentionally. Very rude about it when we challenged her about it. But she did give refund.Asked for manager and she said she is the manager. Worst customer service from a manager I've ever seen. Won't come back to this location but would go to another location.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Italian
Thomas Nutty
V was remarkable - she provided fast service and was very friendly.Will return!
Raymin Komeili
Potbelly Restaurant truly delivers on their promise of a fantastic steak-house sandwich. The savory, tender steak is perfectly cooked and paired with fresh, flavorful ingredients. The combination of textures and the mouthwatering taste make it a must-try for any sandwich enthusiast. A satisfying experience that's sure to leave you craving more.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Roast Beef
Iconic blue
I placed an online order for a later pick up. The sandwiches were made perfectly! Plenty of toppings and each bite had the right amount.My food was ready to go when I arrived so great service.
Food: 5
Service: 5
Recommended dishes: Chicken Club, A Wreck
Ketan Nadkarni
Love the sandwiches here , and the customer service is wonderful . McKenna especially is professional, kind and attentive to the customer’s order. Thank you!
Ramin Komeili
Potbelly Restaurant truly delivers on their promise of a fantastic steak-house sandwich. The savory, tender steak is perfectly cooked and paired with fresh, flavorful ingredients. The combination of textures and the mouthwatering taste make it a must-try for any sandwich enthusiast. A satisfying experience that's sure to leave you craving more.
I mainly come to this place for the shakes . It has been 3 times now where they say we dont have ice cream ? What do u mean ? Like seriously go buy some ! Like a normal bussiness would do . never had this problem at any other pot bellys. I always get the chicken club and also several times i go to eat it and the chicken is ice cold . Like what is going on here get it together. I would not go to this pot bellys unless your trying to totally be let done.
Atmosphere: 5
Food: 1
Service: 3
Daniel Smith
We were greeted right away when we walked in. Ordering with the staff was very simple and easy. Our food was prepared in a timely manner while the staff made great effort to make small talk and make us feel welcome. I wish I could remember the names of the individuals who prepared our order to give them a proper shout out so I will leave the time we were in the restaurant instead:7/30/23 7:30pmThe sandwiches and the soup were phenomenally delicious. We will be returning to this location.
Atmosphere: 5
Food: 5
Service: 5
AJ
First time that I've experienced terrible customer service at a potbelly. Disappointing.
Atmosphere: 1
Food: 1
Service: 1
Chicago Girl
The ladies behind the counter were so lovely(old style customer service businesses cared about customers) and my sandwich was delicious! A+
Carl Freeman
Watched the employee use her hands dipping it in the Mac and cheese to serve it. Maybe the grossest thing I have seen in awhile.
I pulled up to the drive thru at 2:40 on a Monday, the young lady said they were only taking orders inside. I asked why perhaps 3 times and she wouldn’t give me a direct answer until another young lady answered and said “because there are only two of them and it’s a little busy”. There was maybe only one other customer inside, they were clearly just being lazy and/or not wanting to work. I left to eat somewhere else and will never be returning to this location
Service: 1
Picked up a large order for a company meeting and made a lot of people very happy!
Atmosphere: 5
Food: 5
Service: 5
It is excellent! Recommend. The sandwiches seem to be too light on the meat compared to Fire House Subs though...
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Italian
I generally like Potbelly as a restaurant, but this particular location is one of the worst, most poorly run food service establishments I have ever been to. Today I went through the drive-thru and ordered two sandwiches. I got home (about 15 minutes later) to find that I only had one sandwich. I drove back and talked to an extremely apathetic employee who did not say much to me, but I finally figured out that my sandwich was made and sitting on the counter. He asked if I still wanted it. At this point, it was probably sitting there for about 30 minutes. I said that I just wanted a refund and he said the manager would have to do it. A manager came to the register. He didn't look at me and barely spoke to me. I had the receipt. He looked at it and said he was really busy and he "promised he would process my refund later today" At this point, I was so frustrated and had spent an hour out of my workday dealing with this, so I left and went somewhere else. I did not even get an apology for their mistake from anyone. I wish I could say this was the first time I have had an issue like this at this location, but it is not. I will probably never go here again. I understand not liking your job, but you can AT LEAST pretend and apologize when you make a mistake.Update: didn’t get the refund
Atmosphere: 4
Food: 3
Service: 1
Good food. Terrible manager and customer service. Overcharged two people in our group. Seemed like doing it intentionally. Very rude about it when we challenged her about it. But she did give refund.Asked for manager and she said she is the manager. Worst customer service from a manager I've ever seen. Won't come back to this location but would go to another location.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Italian
V was remarkable - she provided fast service and was very friendly.Will return!
Potbelly Restaurant truly delivers on their promise of a fantastic steak-house sandwich. The savory, tender steak is perfectly cooked and paired with fresh, flavorful ingredients. The combination of textures and the mouthwatering taste make it a must-try for any sandwich enthusiast. A satisfying experience that's sure to leave you craving more.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Roast Beef
I placed an online order for a later pick up. The sandwiches were made perfectly! Plenty of toppings and each bite had the right amount.My food was ready to go when I arrived so great service.
Food: 5
Service: 5
Recommended dishes: Chicken Club, A Wreck
Love the sandwiches here , and the customer service is wonderful . McKenna especially is professional, kind and attentive to the customer’s order. Thank you!
Potbelly Restaurant truly delivers on their promise of a fantastic steak-house sandwich. The savory, tender steak is perfectly cooked and paired with fresh, flavorful ingredients. The combination of textures and the mouthwatering taste make it a must-try for any sandwich enthusiast. A satisfying experience that's sure to leave you craving more.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Roast Beef
Restaurantji Recommends
I mainly come to this place for the shakes . It has been 3 times now where they say we dont have ice cream ? What do u mean ? Like seriously go buy some ! Like a normal bussiness would do . never had this problem at any other pot bellys. I always get the chicken club and also several times i go to eat it and the chicken is ice cold . Like what is going on here get it together. I would not go to this pot bellys unless your trying to totally be let done.
Atmosphere: 5
Food: 1
Service: 3
We were greeted right away when we walked in. Ordering with the staff was very simple and easy. Our food was prepared in a timely manner while the staff made great effort to make small talk and make us feel welcome. I wish I could remember the names of the individuals who prepared our order to give them a proper shout out so I will leave the time we were in the restaurant instead:7/30/23 7:30pmThe sandwiches and the soup were phenomenally delicious. We will be returning to this location.
Atmosphere: 5
Food: 5
Service: 5
First time that I've experienced terrible customer service at a potbelly. Disappointing.
Atmosphere: 1
Food: 1
Service: 1
The ladies behind the counter were so lovely(old style customer service businesses cared about customers) and my sandwich was delicious! A+
Watched the employee use her hands dipping it in the Mac and cheese to serve it. Maybe the grossest thing I have seen in awhile.