I try to order at kiosk. It doesn’t have usual item I get. Takes 3-4 minutes before someone will even acknowledge me. Silly me wants to order something and ask a question obviously bothering the staff from doing nothing. Rude, dirty, and lazy.
Atmosphere: 1
Service: 1
Emory S
Loved tomato basil soup
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Original, Cinnamon Roll
Horace Wiggins
Nice place to eat. I am writing about the Schlotskys in Austin at 183 & 620.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Original
CVW Associates
Long wait. Manager could care less.
Ms. Tre'
Kalli was our server (the person who took our order). Although a very sweet personality, I felt a bit rushed at the counter. I was trying to sign in to my rewards app, and she asked for my phone number and email address to look up my account. I reassured her of why I wanted to sign into my account (because I had a coupon I wanted to use), and she insisted on the account not being found. There was no one in line or even in the facility at all for that fact, so my standing at the counter to log into my account didn't seem like much of an issue to me. Anyhow, I gave up on signing into my rewards account and decided to just pay for my child's food. I asked if she could break a $100 bill, and she assured me she could. I handed Kalli the $100 and the loose change, something of $.62. Kalli takes the bill to the back for change and returns with $87 worth of $5 and $1 bills. To be exact, $50s worth of $5 bills and $37s worth of $1 bills. I guess I should have been more specific about the type of change I wanted because there, noway I would have given a customer all those bills in change back. I had a debit card I could have paid with as well. This is the 3rd time I've visited this location, and the gnats make the dining experience very unwelcoming. Of course I haven't eaten the food as I refuse due to the gnats in particular but my child asks to come and I suffer for her. This will have to be our last visit.
Atmosphere: 2
Food: 3
Service: 1
Sunni Hurst
There's cinnamon rolls are the bond they have the cinnabon rolls and cookies. They are really delicious! 😋
Atmosphere: 5
Food: 5
Service: 5
David Garrett
Online order was correct and timely !
Food: 5
Service: 5
Julie Otsuki
I love this Schlotzsky's! The staff is fast and really friendly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Club
Victoria D
Deluxe original sandwich? Where? Had problems ordering in the app- tried to place a pick up order twice just for my credit card to be charged twice but got a message saying the order couldn’t be placed. Called the store and the order was not placed. So went to pick it up via drive thru. Ordered a small deluxe original and soup. Just for a sad sandwich that was missing onions, tomatoes, and you call that a serving of olives and lettuce? There are three bits. Half the ingredients are missing. I used a free small sandwich coupon with my points but definitely not worth it. And almost $7 for just the soup is crazy. And the original price of the sandwich is almost $9…I was understanding about the app not working- not the locations fault. But the sandwich I was given and the pending two prior transactions on my card- I expect better.
Atmosphere: 1
Food: 1
Service: 2
Prabjot Singh
I usually am very critique about the type of service you get at such places and the quality of food as I have seen variations at different locations. This particular location never disappoints me. I was there today and ordered my usual and also ordered a drink, which I later thought of exchanging with a soup and was prepared to pay the difference. The manager comes in and not only he exchanged the order, but he said, “this is on me, if you are happy am happy”. He didn’t needed to do it, but he wanted to make sure I had the best experience while am there. He even got me a cookie which I had not even ordered. Overall I was touched by his gesture and customer first attitude! Thank you Joseph for your kindness! You’ll go places and as I said Schlotzsky’s is blessed to have people like you! God bless you!
Check your order before leaving the place!!! I went to the drive thru and ordered a bacon smoke cheesy. I got to the window and paid to one person. Then I get another person ask if I had another type of sandwich. I told them about the one I ordered. They closed the window, went back. They came back again and handed me a bag with a sandwich. I get home sit down and they have me the wrong sandwich.
Food: 1
Service: 1
PersianWarrior2009
Check your food before leaving the drive thru because the girls taking the order/putting food in the bag aren’t the brightest. Thank you to the manager that offered to remake it after I called it in though.
I try to order at kiosk. It doesn’t have usual item I get. Takes 3-4 minutes before someone will even acknowledge me. Silly me wants to order something and ask a question obviously bothering the staff from doing nothing. Rude, dirty, and lazy.
Atmosphere: 1
Service: 1
Loved tomato basil soup
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Original, Cinnamon Roll
Nice place to eat. I am writing about the Schlotskys in Austin at 183 & 620.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Original
Long wait. Manager could care less.
Kalli was our server (the person who took our order). Although a very sweet personality, I felt a bit rushed at the counter. I was trying to sign in to my rewards app, and she asked for my phone number and email address to look up my account. I reassured her of why I wanted to sign into my account (because I had a coupon I wanted to use), and she insisted on the account not being found. There was no one in line or even in the facility at all for that fact, so my standing at the counter to log into my account didn't seem like much of an issue to me. Anyhow, I gave up on signing into my rewards account and decided to just pay for my child's food. I asked if she could break a $100 bill, and she assured me she could. I handed Kalli the $100 and the loose change, something of $.62. Kalli takes the bill to the back for change and returns with $87 worth of $5 and $1 bills. To be exact, $50s worth of $5 bills and $37s worth of $1 bills. I guess I should have been more specific about the type of change I wanted because there, noway I would have given a customer all those bills in change back. I had a debit card I could have paid with as well. This is the 3rd time I've visited this location, and the gnats make the dining experience very unwelcoming. Of course I haven't eaten the food as I refuse due to the gnats in particular but my child asks to come and I suffer for her. This will have to be our last visit.
Atmosphere: 2
Food: 3
Service: 1
There's cinnamon rolls are the bond they have the cinnabon rolls and cookies. They are really delicious! 😋
Atmosphere: 5
Food: 5
Service: 5
Online order was correct and timely !
Food: 5
Service: 5
I love this Schlotzsky's! The staff is fast and really friendly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Club
Deluxe original sandwich? Where? Had problems ordering in the app- tried to place a pick up order twice just for my credit card to be charged twice but got a message saying the order couldn’t be placed. Called the store and the order was not placed. So went to pick it up via drive thru. Ordered a small deluxe original and soup. Just for a sad sandwich that was missing onions, tomatoes, and you call that a serving of olives and lettuce? There are three bits. Half the ingredients are missing. I used a free small sandwich coupon with my points but definitely not worth it. And almost $7 for just the soup is crazy. And the original price of the sandwich is almost $9…I was understanding about the app not working- not the locations fault. But the sandwich I was given and the pending two prior transactions on my card- I expect better.
Atmosphere: 1
Food: 1
Service: 2
I usually am very critique about the type of service you get at such places and the quality of food as I have seen variations at different locations. This particular location never disappoints me. I was there today and ordered my usual and also ordered a drink, which I later thought of exchanging with a soup and was prepared to pay the difference. The manager comes in and not only he exchanged the order, but he said, “this is on me, if you are happy am happy”. He didn’t needed to do it, but he wanted to make sure I had the best experience while am there. He even got me a cookie which I had not even ordered. Overall I was touched by his gesture and customer first attitude! Thank you Joseph for your kindness! You’ll go places and as I said Schlotzsky’s is blessed to have people like you! God bless you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We go every Wednesday for 2 for 1 pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Albuquerque Turkey Sandwich
The turkey bacon club is the best! Joseph is such a sweet and happy person. It’s definitely a good dining-in experience when Joseph is working :).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Club, Cookies, Albuquerque Turkey Sandwich
The turkey bacon club is the best! Joseph is such a sweet and happy person. It’s definitely a good dining-in experience when Joseph is working :).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Club, Cookies, Albuquerque Turkey Sandwich
Check your order before leaving the place!!! I went to the drive thru and ordered a bacon smoke cheesy. I got to the window and paid to one person. Then I get another person ask if I had another type of sandwich. I told them about the one I ordered. They closed the window, went back. They came back again and handed me a bag with a sandwich. I get home sit down and they have me the wrong sandwich.
Food: 1
Service: 1
Check your food before leaving the drive thru because the girls taking the order/putting food in the bag aren’t the brightest. Thank you to the manager that offered to remake it after I called it in though.
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