Shake Shack Austin, South Lamar

Foods fine. The cashier tipped himself 20 percent before allowing my to sign for the check. Better alternatives in the neighborhood, I'll avoid shake shack in the future.

I just have to shout out Donavon at Shake Shack because that was genuinely some of the best customer service I’ve had in a long time.

From the second we walked up to the counter, he was warm, patient, and completely present. He didn’t rush us, even though it was busy, and he took the time to answer questions and make thoughtful recommendations. You could tell he actually cared about making sure we had a great experience, not just getting through the line.

When our order came out, he checked back in to make sure everything was right and if we needed anything else. It sounds simple, but that kind of attention makes a huge difference. He was upbeat, respectful, and just genuinely kind the entire time.

It’s rare to come across someone who turns a quick burger run into something memorable, but Donavon absolutely did. Shake Shack is lucky to have him. Give that man a raise.

Atmosphere: 5

Food: 5

Service: 5

Food was really good, recommend using the app which will save you some $

Atmosphere: 4

Food: 4

Service: 5

Food and service were excellent! But the entire meal was disrupted by a door that loudly slammed shut every single time anyone came or went. Fix the door, please!

Atmosphere: 3

Food: 5

Service: 5

Their veggie burger actually tasted like meat. It was so good. They were definitely not stingy with the pickles either, which is a big plus. Their cheese fries are BOMB. Me and my daughter will definitely be returning. Also love how they have different lemonade flavors. The staff was very kind and helpful and atmosphere was really relaxing.

Atmosphere: 5

Food: 5

Service: 5

Oh my gyat it’s so expensive 😭😭 but so tasty I’m fine with indulging & I’d come here more often if I had a 100k salary. But this was $40 so I’m taking myself back to in & out or McDonald’s😔 staff is amazing tho! My dumbahh left my keys in the bathroom and this super pretty girly working let me know and returned my keys to me. Thanks yall!!

Atmosphere: 4

Food: 4

Service: 5

Average shake shack. No real complaints

The burgers are incredibly fresh, with top-notch beef and vegetables—far superior to McDonald's.

Atmosphere: 5

Food: 5

Service: 5

Shack burger was really tasty,onions also incredible but the portion could be bigger,bacon burger was ok but not recommended.

Atmosphere: 5

Food: 5

Service: 5

Really nice management, clean restrooms, clean store, very polite employees- gave my parents some fries

Atmosphere: 5

Food: 5

Service: 5

Ziggy the best the best employee at shake shack ever can you guys take notes

Nicest restaurant visit I've had in Austin in a while. Seriously. I've gotten used to (understandably) tired employees with vacant looks and in general not-so-great service. My wife and I ordered some burgers and fries and three different people helped us out, smiled, checked on our table and asked us if we needed anything, how the food was, and actually look like they cared. I really appreciated it. Thank you!

Atmosphere: 5

Food: 5

Service: 5

We had a big group meeting up here to eat before heading out to the Trail of Lights. One of our group called ahead to inquire about food allergies, and after having a nice chat with the store manager, Ranferi gave us 10 free burger coupons! So nice. The burgers were great and the milkshakes were thick and creamy. Definitely will be coming back with a group. Free parking in the garage, open seating and friendly staff = A+

Atmosphere: 5

Food: 5

Service: 5

🧠 Ask Amy Review: Shake Shack

🍔 Hands down one of the best Shake Shacks we’ve been to across Texas, Florida, and Michigan.
🔥 Food was hot, fresh, and delicious — the way it should be.
😋 Burgers hit, fries delivered, zero disappointment.
💰 Worth every penny and every calorie.

🚗 Parking (The Only Villain)

🚫 Parking is rough. Like, circle-the-block rough.
🅿️ Expect to park on a side street and walk it in.
😬 Leave and come back? Cute idea. Not happening.

🤍 Staff Shout-Out

😊 Workers were genuinely kind and welcoming.
🙌 Friendly, patient, and clearly cared about doing things right.
👏 Customer service made the experience even better.

💬 Ask Amy Says

I’ll walk for good food and good people — no problem.

⭐⭐⭐⭐
🍔 Great food
🤍 Great staff
🚶‍♀️ Questionable parking
🏆 Still a win

Great holiday theme shake

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shake Shack