The service has gotten really bad at the burnet rd location it used to be really good now it's gotten to the point where they get your order wrong or it takes them almost 10 to 15 minutes past the time it's supposed to be ready I don't know if it's the management now cause the old managers were great and these new ones act like they really don't care
Atmosphere: 2
Food: 3
Service: 1
Rachelle Wright
Food was terrible .. over cooked cold ...shouldnt ɓe sold to the public especially in this econony My money was wasted,
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breakfast Burrito
Cobra
I ordered 3 items. They “forgot” one of the three items. I could not get a refund. They effectively stole $10 from me. Would not recommend. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Jack Kim
For 3 orders in a row there were always items missing, whether it was drive through or delivery, it was either drinks, tots, tenders. The food is good but I'm just wondering how it could happen so consistently, even when I'm ordering off peak hours it still happens.
Atmosphere: 1
Food: 4
Service: 1
Mark L
Hello, my name is Mark. I am from Fort Lauderdale first time coming to a sonic. I’ve seen your advertisement. Your food seems very enticing on your commercials and here. I am in Austin Texas visiting family. I decided to stop at a sonics at this location. I had a double snatch burger fries. My son had the garlic burger and my wife add a garlic burger too, and we had to return it all. I felt like eating that double snatch burger was eating a pound of salt. The garlic burger had so much garlic on it and it was so greasy. My wife refused to eat it. I am very disappointed in the service. The people we talk to at this location. I’d rather eat a 7-Eleven hotdog than never ever come back to a sonic burger again and be honest with you I think 711 hotdog dogs are disgusting. Have a wonderful day and thank you very much Mark.
Atmosphere: 1
Food: 1
Service: 1
Jose Castillo
The last time I was here, I was missing a lot of food from my order. I had to drive back to pick up my missing food. Wasted a lot of time because of this. Very inconvenient. The servers were nice and friendly. To bad my order was incomplete.
Update: I'm stepping back my review. I noticed that the error wasn't with this Sonic but with the app. My families order wasn't added correctly and this Sonic actually gave us what we placed in the order. My apologies to this establishment. The servers here were understanding of the situation and even apologized when it wasn't their fault. True professionals and they give meaning to the customer is always right. I highly recommend this Sonic and will be back.
Atmosphere: 5
Food: 5
Service: 5
Troy Grimes
Asked for light ice, instead they filled the cup with as much ice as it would hold.
Service: 1
Krista Fogleson
Everything was great, fresh and hot would highly recommend it
Atmosphere: 5
Food: 5
Service: 5
Rick E
Drive thru takes forever
Atmosphere: 3
Food: 3
Service: 3
Dusti Christensen
The shakes we ordered were cool and refreshing, when the temp was 99°. We had fresh limes and fresh strawberries in our order, and they enhanced our treats.
When we were getting ice the man gave it to my mom a the bag was open and it fell all on us and the man spit in my sis and my slushy so don’t go there ever
Service: 1
Elizabeth Cervantes
they was rushing me even though it was not packed at all, didn’t close the ice very well so it fell in the car.
JEFF WEISBAKER
Orders a Unicorn slushie and it didn't match the pic when I looked at it at home
Baily Alfaro
They slightly messed up my order, promptly fixed it but a guy who I can only assume is management was so rude to his employees about it! Accidents happen, there's no reason to scold someone so harshly and was actually weird to do in front of the customers, I can't imagine how he talks to him with no witness.
Atmosphere: 4
Food: 5
Service: 3
Felix Garcia
Gave me mozzarella sticks instead of tater tots, which was the only food I ordered, and the person at the window even verbally confirmed what I ordered and checked the receipt, lol. Had to drive back, they took the bag out of my hand and did who knows what, maybe gave them to someone else or threw them away, both bad options. Then, they gave me under-seasoned tots if indeterminate size. They didn’t even ask, but maybe they knew which size I ordered.
Can’t say this Sonic is anything like the one in my hometown.
The service has gotten really bad at the burnet rd location it used to be really good now it's gotten to the point where they get your order wrong or it takes them almost 10 to 15 minutes past the time it's supposed to be ready I don't know if it's the management now cause the old managers were great and these new ones act like they really don't care
Atmosphere: 2
Food: 3
Service: 1
Food was terrible .. over cooked cold ...shouldnt ɓe sold to the public especially in this econony My money was wasted,
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breakfast Burrito
I ordered 3 items. They “forgot” one of the three items. I could not get a refund. They effectively stole $10 from me. Would not recommend. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
For 3 orders in a row there were always items missing, whether it was drive through or delivery, it was either drinks, tots, tenders. The food is good but I'm just wondering how it could happen so consistently, even when I'm ordering off peak hours it still happens.
Atmosphere: 1
Food: 4
Service: 1
Hello, my name is Mark. I am from Fort Lauderdale first time coming to a sonic. I’ve seen your advertisement. Your food seems very enticing on your commercials and here. I am in Austin Texas visiting family. I decided to stop at a sonics at this location. I had a double snatch burger fries. My son had the garlic burger and my wife add a garlic burger too, and we had to return it all. I felt like eating that double snatch burger was eating a pound of salt. The garlic burger had so much garlic on it and it was so greasy. My wife refused to eat it. I am very disappointed in the service. The people we talk to at this location. I’d rather eat a 7-Eleven hotdog than never ever come back to a sonic burger again and be honest with you I think 711 hotdog dogs are disgusting. Have a wonderful day and thank you very much Mark.
Atmosphere: 1
Food: 1
Service: 1
The last time I was here, I was missing a lot of food from my order. I had to drive back to pick up my missing food. Wasted a lot of time because of this. Very inconvenient. The servers were nice and friendly. To bad my order was incomplete.
Update: I'm stepping back my review. I noticed that the error wasn't with this Sonic but with the app. My families order wasn't added correctly and this Sonic actually gave us what we placed in the order.
My apologies to this establishment. The servers here were understanding of the situation and even apologized when it wasn't their fault. True professionals and they give meaning to the customer is always right. I highly recommend this Sonic and will be back.
Atmosphere: 5
Food: 5
Service: 5
Asked for light ice, instead they filled the cup with as much ice as it would hold.
Service: 1
Everything was great, fresh and hot would highly recommend it
Atmosphere: 5
Food: 5
Service: 5
Drive thru takes forever
Atmosphere: 3
Food: 3
Service: 3
The shakes we ordered were cool and refreshing, when the temp was 99°. We had fresh limes and fresh strawberries in our order, and they enhanced our treats.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
When we were getting ice the man gave it to my mom a the bag was open and it fell all on us and the man spit in my sis and my slushy so don’t go there ever
Service: 1
they was rushing me even though it was not packed at all, didn’t close the ice very well so it fell in the car.
Orders a Unicorn slushie and it didn't match the pic when I looked at it at home
They slightly messed up my order, promptly fixed it but a guy who I can only assume is management was so rude to his employees about it! Accidents happen, there's no reason to scold someone so harshly and was actually weird to do in front of the customers, I can't imagine how he talks to him with no witness.
Atmosphere: 4
Food: 5
Service: 3
Gave me mozzarella sticks instead of tater tots, which was the only food I ordered, and the person at the window even verbally confirmed what I ordered and checked the receipt, lol. Had to drive back, they took the bag out of my hand and did who knows what, maybe gave them to someone else or threw them away, both bad options. Then, they gave me under-seasoned tots if indeterminate size. They didn’t even ask, but maybe they knew which size I ordered.
Can’t say this Sonic is anything like the one in my hometown.
Atmosphere: 1
Food: 1
Service: 1
Loading...