Starbucks
Parmer-McNeil Plaza, 6301 W Parmer Ln, Austin
(512) 331-7314
Recent Reviews
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absolutely love this Starbucks! I’ll literally go out of my way just to come here because the service is always fast, friendly, and makes my morning. From the person taking my order to the one handing me my drink, everyone is upbeat, personable, and genuinely seems to enjoy their job. They make you feel welcome and set the tone for a great day. Hands down my favorite Starbucks location!
Atmosphere: 5
Food: 5
Service: 5
Everyone for the shift today at 6pm was awesome and super sweet! Each person showed professionalism and made my drinks so quick!
Thank you!!! Definitely made my day better.
❤️ Cinamon dolce latte +2 espresso shots are amaing!!
I’ve generally had fine experiences here, but a recent interaction felt a bit off. As someone who also works in customer service, I believe it’s important to approach situations with respect and take a moment to understand the full context and think before responding. A more professional tone could have made the experience better.
However, it’s not all the employees. I’ve generally had great service. Perhaps, they were a newer employee. The drinks are always great though!
Visited this Starbucks with my mom after a long day of clearing out my grandma's belongings (she recently passed). We were looking forward to a comforting pick-me-up, but what we got was a disappointing experience from start to finish.
The bacon and egg sandwich I ordered tasted fine at first, but later that night, I ended up throwing up. Given that it was the only food I'd had all day, I strongly suspect that the sandwich had been left out for too long and was improperly handled.
To make matters worse, the blueberry drink I ordered was overwhelmingly bitter and lemony, which made my stomach hurt. I only managed to drink a little less than half before throwing it away, which is unlike me as I hate wasting food and drinks.
What really took the cake was the attitude of the staff. When my mom asked the barista about their favorite drink in a friendly manner, she was met with a curt 'Excuse me?' that came across as dismissive and rude. Given that we'd just lost my grandma and were looking for some kindness, his lack of empathy really threw me off.
Needless to say, this experience has soured me on this Starbucks location. Until they address their food handling and customer service issues, I'll be taking my business elsewhere.
Kelby!! Customer service extrodinaire!
Fixed a problem from the store down the street, made my day, as this day has been full of them!
Excellent people work here, always so friendly and helpful. Starbucks should pay them all fairly and stop union busting.
To the Starbucks employee who made my day better:
I am on my way you brother’s funeral. After having the worst, night I was restless and needed a pick-me-up. The extra touch to my cup started my day off just a little bit better. Thank you so much!
Employees are so friendly
Like the ambience, the server is friendly and attentive. I ordered the Iced Lavender Cream Oatmilk Matcha. It’s delish with a piece of Banana Walnut Bread.
Restaurantji Recommends
Very friendly, and the wait wasn't long at all.
So I go to this Starbucks every day, and have for years. The staff is great and the drinks overall are also typically good. Prices have gone up of significantly of course (my typical drink costs $2 more than it did a year ago) and it's well know that Starbucks sales overall have not been great lately.
Today I mobile order a drink on my way home, I park, go to enter to cafe to pick it up and this guy entering the store starts to close the door as I try to enter.
Starbucks Guy: Sorry, the cafe is closed right now for a party.
Me: Ok, I just mobile ordered though so I need to get my coffee.
Starbucks Guy: You have to use the drive through..
Me: (incredulous), my coffee is right there (it's 10 feet away), can you not just hand it to me then if I can't go in?
Starbucks Guy: No, you have use the drive through.
On my drive home I had an epiphany; I can save a ton of time and money just making my own coffee and not going to Starbucks every day.
Anyone at corporate Starbucks see a problem here?
Remade drinks another location didn’t even blend, lovely service and super understanding quick staff, definitely will be coming back here again :)
They don’t care about you. They made us wait 15mins and said product is not available. One of the worst store I have visited in the recent times.
Filthy coffee, using rotten milk ! Tastes like old stinky rotten onion ! Have you ever experienced a smelly socks ? Feel that in your tummy !! The employee is a smart/foul mouth.
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