Starbucks

I go to Starbucks almost every single day and have been getting the same drink for a while. Today I decided to go to a different location and get the same exact order but this location gives you half filled drink for ordering no ice. Petty workers?

Atmosphere: 5

Food: 5

Service: 5

Poor attention to detail for orders. Everytime I come here there’s always something wrong. Last time I came here I ordered an uncafeinated beverage and the sippy lid was covered in brown liquid, which I assumed was coffee. They took it back and put a new lid on it that had less spilled coffee on it, but still had coffee on it. Really didn’t want to drink caffeine and on top of that my drink was fruity. At that point I just accepted I would be consuming caffeine.

Previous time I came here I ordered a drink mixed with lemonade. When I drank it, it didn’t taste like lemonade was added. Asked them about it and the barista said that lemonade wasn’t on my cup as though it was my mistake. The blonde barista heard me bring it to their attention and rolled her eyes while she walked past me. He remade it with lemonade. I wasn’t rude to the employees. I was polite when I brought my drink to them since it wasn’t correct so it was extra uncomfortable to talk to the team. I also checked my receipt later —it definitely said lemonade on it so I’m pretty sure he didn’t read the order ticket carefully. Not coming here anymore.

Atmosphere: 1

Food: 1

Service: 1

Horrible drive-through service

Service: 1

Twice now in the last 3 days I have ordered the shaken espresso oat milk drink and it’s literally just iced coffee and milk! To think people don’t know what they are ordering is redic! Taste your drink before leaving the store or drive thru

Atmosphere: 2

Food: 1

Service: 2

Lovely barista Lexi helped me but her manager Paige was a little curt and corporate and not real helpful! I noticed their driveway markings are hard to see and parking a little bit difficult, but my cappuccino was great on this hot and humid day. :)

Atmosphere: 2

Food: 4

Service: 3

Didn't get what I ordered. After standing at the mobile pick up 20 minutes beyond pick up time. Not sure if it is new staff or new management, but it was sad at best

Atmosphere: 1

Food: 2

Service: 1

Lovely barista Lexi helped me but her manager Paige was a little curt and corporate and not real helpful! I noticed their driveway markings are hard to see and parking a little bit difficult, but my cappuccino was great on this hot and humid day. :)

Atmosphere: 2

Food: 4

Service: 3

This Starbucks has more comfortable seating after they did a major renovation summer. I come here a couple times a week to get an afternoon coffee and pastry and work on my laptop. I can always find a table. There are plenty of power outlets.The staff are courteous. However, recently they’ve gotten something wrong with my order 1/3 of the time. Like today, I carefully told the barista who took my order that I wanted 1 Splenda and half-and-half. The coffee was done quickly but without the sweetener. I had to return to the counter to ask for it.Their wifi has also been down during most of my visits in the past few weeks.

Atmosphere: 4

Food: 4

Service: 4

so BEYOND slow. I placed my mobile order 20 mins before I left my house went in and STILL was not ready. Expecting it to be busy which is understandable yet all of the workers just standing around laughing

Atmosphere: 1

Food: 1

Service: 1

Almost a 20 minute wait for a coffee; totally understand it being busy but I’ve never had to wait that long. The crew was vocal about what orders were coming up and the cashier was super sweet though.

Atmosphere: 4

Food: 5

Service: 3

I want to give a special thank you to Darby. I ordered my items and asked for a puppercino for my boy, since it was his last day. They gave him a Grande cup full of whipped cream and he just LOVED it. The staff all signed the cup with messages of support and affirmations and came to the drive through window to say good-bye to him. It was really this special touch that made the customer service exceed expectations. I thank you all for your love and condolences! Thank you for helping my boy go out with a sweet taste!

Vegetarian options: The egg whites and roasted red pepper bites are to die for!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Danish

The bathrooms are so disgusting. I know the employees use those bathrooms and see the dirty toilets, sinks, floors, and smell the filth. I get that they are busy, but the bathrooms are ALWAYS filthy. And when you tell them about it, they say "okay, thank you", and don't clean the bathrooms. They act like they're the only people with jobs. Why not clean the bathrooms before or after their shift? Or when it's not busy. I hope the owner addresses this....Oh, but I bet they expect us to tip them for making us overpriced coffee and heating up already made food, but we can't even use the bathrooms without feeling grossed out. What are we tipping them for again? I don't get tipped for doing my job.....

Atmosphere: 2

Service: 3

Parking: When they are busy, the parking is limited . The parking area is small around the store.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Caramel Macchiato

The drive through workers I’ve encountered at this location are extremely kind, conversational and amiable. Whenever you ask for something extra they give you a good amount and make an effort to make the food right. Lastly we had a pretty large order and they were quick with it. Would recommend.

Food: 5

Service: 5

Recommended dishes: Ham and Cheese Croissant, Iced Caramel Macchiato

Remodel looks great. Order stats screen is super useful also!