Subway
7711 Burnet Rd, Austin
(512) 906-0192
Recent Reviews
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The bald guy that works there is the most disrespectful person!!! Anytime I go in there he has an attitude literally was asking simple questions and answered them rude af! I will never return to this location ever again
Atmosphere: 1
Food: 1
Service: 1
The service staff treated me rudely and with racist comments. I will never go to a subway again, what a bad and absurd experience.
Atmosphere: 1
Food: 1
Service: 1
Parking: It’s a small tight parking lot. But love the location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss, The Ultimate B M T, Subway Footlong Cookie, Tuna
Two positive experiences: (1) on evening of 9/5, my sweet 6 year old daughter had Subway for the first time and LOVED her sandwich. She worked up the courage to tell the guy behind the counter thank you for making a great sandwich and when he heard it, his face lit up like the 4th of July with a big smile and said "Thank you, that made my day." (2) On Monday 10/21, my daughter and I visited again in the evening for quick bite. After she devoured her yummy sandwich, she again worked up the courage to tell the female cashier thank you and how much she enjoyed it. Then the cashier smiled big, replied back "Thank You" and offered her a free chocolate chip cookie!
Thank you for the great staff behind the counter!
Atmosphere: 4
Food: 5
Service: 5
This store is disgusting.
Atmosphere: 1
Service: 1
Jason was the employee to whom I had a very poor experience with at this location. I came in at 10:30 and it was empty. He didn’t greet me and took his time to come to the floor. I was asking about the offer I saw on my app and he was short with me saying to order online. So I did even with his mean demeanor. When he receives the order he reads it out load and is bad mouthing my special instructions. I’m quiet and observant. When it’s time to add my veggies I ask if I can add more he says no I have to add what’s on the ticket. I say I’m right here and have never been denied that since veggies are included. He contradicts himself and adds mayo instead of my chipotle sauce and adds no avocado. This employee needs retraining and etiquette towards customers. Y’all lost my business
Atmosphere: 1
Food: 1
Service: 1
Jason is the rudest person I’ve seen. Unwelcoming, was angry when we walked in. It was 3:50 pm he said ou better hurry up I close at 4 under his breath. Made my friend not even want to order food. Extremely rude if you don’t want to work with customers don’t work in a place like this. Will never come back .
Food: 3
Service: 1
Whatever man was working here Saturday morning (9/7/24) around 9:30am was extremely rude and is the reason I left without ordering and will not be returning. I saw a coupon online and showed him the coupon before ordering and he in a very annoyed voice said I have to order online to get the coupon. I said, "oh," and he said very rudely, "it literally says on there." I mentioned that it did not say on the page I was on but that that was fine and continued my online order. He in a very annoyed tone said, "it does say it on there." I ended up making a pickup order but for a different location in fear that this man would spit in my food for not knowing I had to order online. So rude for such an unnecessary reason. Will not be coming back to this location as long as this man is working here.
Service: 1
I understand why no one eats Subway anymore. The lady making the sandwich was counting the number of jalapeños and pickles she was putting on my sub. Poor quality, poor taste
Atmosphere: 1
Food: 1
Service: 1
One of the worst locations my family and I have ever visited. Horrible customer service (far from friendly). Not only the gentleman working there doesn't greet everyone, but he made our family of 5(3 little kids and myself 7.5 months pregnant) wait for a pick up online order after all customers who came in(5 exact) to place their order. But he managed to complain about our order to each one. When our youngest needed to use the restroom, we politely asked for the key and he made us wait until he was done with all the customers before we got a key. Unreal. Never an apology for making us wait and farewell words as we left. Never again, do not otder from here. P.S. order wasn't even correct!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered a work catering order and not only was it done on time and correct, but they carried it to my car for me. very happy with my experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Beware employee “Jason”. Appears to be a manager, but always acts pissy like he does not care to be there or to be bothered. He should not be working here. Period.
Also, don’t bother trying to get Italian Herb and Cheese bread, because they’re always “out”.
Visit at night so you can avoid him. Make sure your order is correct before leaving.
Atmosphere: 1
Food: 1
Service: 1
Ordered on Uber Eats. Both subs were loaded with lettuce despite indicating NO lettuce, I paid for extra meat and there was no extra meat; literally had more lettuce than meat on each sub.
Churro was cold and hard as a rock.
Pretzel was cold and stale.
Haven't had Subway in over a year and won't be ordering again anytime soon, ESPECIALLY from this location.
Food: 1
Went in today just as a quick snack and left with a smile on my face. Nicest guy working the counter and the food was great. Whoever that was needs a raise for how kind and friendly he was.
Atmosphere: 5
Food: 5
Service: 5
Good subs and wonderful workers here!
Atmosphere: 5
Food: 5
Service: 5
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