Terrible customer service as soon as you pull up they want you out the door talk as fast as they can and when you’re at the drive-through window, they ask you to pull up so their numbers look good. They don’t actually care or want to have there job they only care that they look good for upper management.
Atmosphere: 1
Food: 2
Service: 1
Tami Harshaw
The best one I’ve ever been to! My food is always hot and fresh. I tried the new chicken fajita, it is so good. I like spicy but the spicy chicken sandwich is too spicy for me.
Atmosphere: 4
Food: 5
Service: 5
Dan Kehoe
Both walk up kiosks broken as were the lockers. Placed order on one kiosk, but payment scanner did not function. Other kiosk touchscreen did not work. Sign on lockers said out of order. The corner they are on is very busy, so long wait to get to it. I left and ate elsewhere.
amanda stinnett
Name a slower drive-thru. They must have been making it by hand.
Atmosphere: 1
Food: 4
Service: 1
Katherine Nguyen
Really nice service here. I went the other day and got some free stuff using the app. My brother got a medium drink, and we were waiting for it curbside. I had received our onion rings and shake already which were perfect. It was a little slower than usual on that day as I think a customer before us had placed a large order. When the staff came out with the drink, we found out he had upgraded it to a large as a courtesy! Truly appreciated this. He was very polite and friendly.
Food: 5
Service: 5
Ralph Massey
The service at this particular whataburger was expedite and superior. They made my burger to perfection. This was the first whataburget I seen with a walk up window only. They did have a public restroom on the outside yet I like having the ability to dine it. One cool feature they have is a delivery kiosk outside similar to Amazon.
Atmosphere: 4
Food: 5
Service: 5
Edgar González
We used the drive thru and we ordered extra sauce, ranch and honey mustard and they charged us for it. Once we got home there were no sauces in the bag!
Atmosphere: 1
Food: 2
Service: 1
KATHLEEN Leadford
There is no atmosphere it is drive up only. The people are friendly and prompt.
Crystal was the person attending me I didn’t know they had a limit on the amount of orders you can make I had 3 friends lunches I was getting and was told I can only order 2 separate orders seemed odd since I haven’t had this issue at any other location. Leaving this review to warn others who may be coming to get lunch for their friend/ office mates :/ Seems like she overall had a bad attitude as well. Sucks at one person bad mood can make your experience a bad one. Plus
Atmosphere: 5
Food: 2
Service: 1
Craig Bond
No dinner in area
Service: 1
idk idk
I ordered a plain and dry double cheeseburger with onions, they brought it out with pickles. That’s no problem, I return it and say I don’t want pickles, they say they can remake it. They bring out my order and we pull away. I bite into it. They just gave me back the burger but took the pickles off. I can taste the pickle juice. I hate pickles so I can immediately tell. If you’re the manager or whoever that gave it back to me I hope you have an awful day.
Atmosphere: 1
Food: 1
Service: 1
Jordan Tamayo
I ordered a plain and dry double cheeseburger with onions, they brought it out with pickles. That’s no problem, I return it and say I don’t want pickles, they say they can remake it. They bring out my order and we pull away. I bite into it. They just gave me back the burger but took the pickles off. I can taste the pickle juice. I hate pickles so I can immediately tell. If you’re the manager or whoever that gave it back to me I hope you have an awful day.
Atmosphere: 1
Food: 1
Service: 1
Jose Jimenez
This was my first time going to whataburger, and the experience i had was AMAZING:) the cashier Sammy was very helpful friendly with a great customer service and beautiful smile she made my day! The food was hot delicious and fresh is what made me more happy. (Its rare for other fast food places to have hot fresh food) but the bee cave Whataburger is the spot to go to for your burgers and fries, yall ask for the nice friendly cashier Sammy yall wont regret it! Will definitely be back at this location!
Just the absolute worst Whataburger in every way.
Atmosphere: 1
Food: 1
Service: 1
This is a drive-thru location.
Food: 5
Service: 5
Terrible customer service as soon as you pull up they want you out the door talk as fast as they can and when you’re at the drive-through window, they ask you to pull up so their numbers look good. They don’t actually care or want to have there job they only care that they look good for upper management.
Atmosphere: 1
Food: 2
Service: 1
The best one I’ve ever been to! My food is always hot and fresh. I tried the new chicken fajita, it is so good. I like spicy but the spicy chicken sandwich is too spicy for me.
Atmosphere: 4
Food: 5
Service: 5
Both walk up kiosks broken as were the lockers. Placed order on one kiosk, but payment scanner did not function. Other kiosk touchscreen did not work. Sign on lockers said out of order.
The corner they are on is very busy, so long wait to get to it.
I left and ate elsewhere.
Name a slower drive-thru. They must have been making it by hand.
Atmosphere: 1
Food: 4
Service: 1
Really nice service here. I went the other day and got some free stuff using the app. My brother got a medium drink, and we were waiting for it curbside. I had received our onion rings and shake already which were perfect. It was a little slower than usual on that day as I think a customer before us had placed a large order. When the staff came out with the drink, we found out he had upgraded it to a large as a courtesy! Truly appreciated this. He was very polite and friendly.
Food: 5
Service: 5
The service at this particular whataburger was expedite and superior. They made my burger to perfection. This was the first whataburget I seen with a walk up window only. They did have a public restroom on the outside yet I like having the ability to dine it. One cool feature they have is a delivery kiosk outside similar to Amazon.
Atmosphere: 4
Food: 5
Service: 5
We used the drive thru and we ordered extra sauce, ranch and honey mustard and they charged us for it. Once we got home there were no sauces in the bag!
Atmosphere: 1
Food: 2
Service: 1
There is no atmosphere it is drive up only. The people are friendly and prompt.
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
Crystal was the person attending me I didn’t know they had a limit on the amount of orders you can make I had 3 friends lunches I was getting and was told I can only order 2 separate orders seemed odd since I haven’t had this issue at any other location. Leaving this review to warn others who may be coming to get lunch for their friend/ office mates :/ Seems like she overall had a bad attitude as well. Sucks at one person bad mood can make your experience a bad one. Plus
Atmosphere: 5
Food: 2
Service: 1
No dinner in area
Service: 1
I ordered a plain and dry double cheeseburger with onions, they brought it out with pickles. That’s no problem, I return it and say I don’t want pickles, they say they can remake it. They bring out my order and we pull away. I bite into it. They just gave me back the burger but took the pickles off. I can taste the pickle juice. I hate pickles so I can immediately tell. If you’re the manager or whoever that gave it back to me I hope you have an awful day.
Atmosphere: 1
Food: 1
Service: 1
I ordered a plain and dry double cheeseburger with onions, they brought it out with pickles. That’s no problem, I return it and say I don’t want pickles, they say they can remake it. They bring out my order and we pull away. I bite into it. They just gave me back the burger but took the pickles off. I can taste the pickle juice. I hate pickles so I can immediately tell. If you’re the manager or whoever that gave it back to me I hope you have an awful day.
Atmosphere: 1
Food: 1
Service: 1
This was my first time going to whataburger, and the experience i had was AMAZING:) the cashier Sammy was very helpful friendly with a great customer service and beautiful smile she made my day! The food was hot delicious and fresh is what made me more happy. (Its rare for other fast food places to have hot fresh food) but the bee cave Whataburger is the spot to go to for your burgers and fries, yall ask for the nice friendly cashier Sammy yall wont regret it! Will definitely be back at this location!
Atmosphere: 5
Food: 5
Service: 5
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