This review is for Parkdale Mall location in Beaumont Tx. I really do not feel leaving a review will even help this situation because after reading other reviews for the same location and pretty much the same complaint nothing has been done. With that being said as a business owner myself it is hard to just let this go. I do not have a receipt number or whatever it is that you may want to make this issue right because nothing was ordered. My husband, my child, and myself were eating inside the mall and we were eating our slice of pizza and still wanting something more. I remember the Charley's Cheesesteak location on Phelen having the best wings and also the absolute best customer service, I assumed this location would be just as satisfying, I was wrong. As my family and I were eating I not only watched the worker disrespect and give ugly looks to other customers but I heard the way she spoke to them and it was unacceptable. Again as a business owner and knowing how customer service should be, I wondered if anyone else was slightly aware of the discourteous behavior as well as myself. I examined the food court and not only did I see the expressions of other people as they watched the ill mannered employee at the Charley's Cheesesteaks inside the Parkdale Mall, I heard others complaining how the female at the cash register was rude and extremely unpleasant. While this was all going on my husband actually walked to the register to ask if this location sold wings and the same very rude employee that EVERYONE was already talking about, was not only short and ugly with him but has also made faces and rolled her eyes behind his back. I watched and I just has to ask if she really did what I just saw. All he asked was if this location served chicken wings and she was not aware that I and others were watching. When I asked her if she did that she answered him and said she saw me looking and asked if I got a good look at her with complete attitude. As I turned and to leave the scene she did the absolute same exact thing and rolled her eyes and mouthed off. She continued to yell and call names as we were leaving and of course my husband did not take that lightly and said his choice of words. Again, no matter how many bad reviews this location has, nothing will get done about the customer service. The owners need to be aware that this establishment is inside of a mall all people walking by, passing through, or sitting is still a customer. Even though no purchase is bought from this company does not mean that there is no one watching the behavior of the workers. As long as you have an employee wearing your logo and name, that person is representing you and your company. Please bring a solution to this problem before ANOTHER bad review. I am not expecting a free sandwich or drink but what I am expecting is that action is taken!
Estefanie Escobar
Anytime I come and order here the employees at the register have a nasty attitude. Today my mom went and wanted to order some food but she didn’t know if they were closed or not so she proceeded to ask one of the employees and she caught an attitude with my mom for literally no reason. All she did was ask if they were closed and the lady popped off.Sorry couldn’t get a better picture, but it’s a grown lady with what looks like black and red braids.
taylor culbreth
Was extremely disappointed with the service.I looked at the menu for a minute then politely asked the register lady a simple question and she was extremely rude and disrespectful. After her going off on me and trying to make me look stupid for asking a question, I didn’t even feel comfortable getting food here anymore.She didn’t have a name tag but she had long red dreads. I usually don’t leave reviews or complaints but I’ve never had someone be so rude to me that was there to make the business run better and give good customer service.
Libby J.
I've gotten the jalapeño, Fiesta, and steak Philly cheesesteak with fries. My husband gets the bacon 3 cheesesteak. Each time, all the food was perfectly cooked and just delicious. The rolls are toasted, soft and fresh. Plenty of good tender steak.
Brent Ainsworth
My first time ever. Service was great, and everyone polite! I had the jalapeno cheesesteak and bacon cheddar fries. Next time I'm going to get a large. That food was fantastic! I really enjoyed!
I had the chicken teriyaki, and it was delicious! Fast, fresh, and so much food! Highly recommend!
sarah fox
The food is absolutely rancid. I went as I was passing through town and my sandwich was in the bag flipped around. I never got my drink and they forgot my kids meal this location needs to undergo an inspection because it was disgustingly dirty looking through the window with trash everywhere!! They need to work on their work ethic.
Jasmine Fricks
Ate there today for lunch for the first time. Sandwich and service were great. Love the strawberry lemonade!
Keisha Hockless
Yummy! The fresh fruit lemonade is delicious!
Lori Whitlow
If i could give less i would awful service and the food was terrible the lady at the window was to bissy playing to take my order i absolutely do not recommended
Great foodExtraordinary serviceGood
Atmosphere: 4
Food: 5
Service: 5
Delicious. Nice Service. Must
Atmosphere: 5
Food: 5
Service: 5
Eat there once a week. Food is always fresh. Love using the app and building up rewards and free offers. Staff is always friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Chicken Teriyaki
Regular Philly with Double Meat is always my goto here! Fresh toppings, Fresh Bread and perfectly cooked meat!
Atmosphere: 5
Food: 5
Service: 5
Great food!Kid-friendliness: Kids everywhere!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Chicken Teriyaki, Soft Drink
This review is for Parkdale Mall location in Beaumont Tx. I really do not feel leaving a review will even help this situation because after reading other reviews for the same location and pretty much the same complaint nothing has been done. With that being said as a business owner myself it is hard to just let this go. I do not have a receipt number or whatever it is that you may want to make this issue right because nothing was ordered. My husband, my child, and myself were eating inside the mall and we were eating our slice of pizza and still wanting something more. I remember the Charley's Cheesesteak location on Phelen having the best wings and also the absolute best customer service, I assumed this location would be just as satisfying, I was wrong. As my family and I were eating I not only watched the worker disrespect and give ugly looks to other customers but I heard the way she spoke to them and it was unacceptable. Again as a business owner and knowing how customer service should be, I wondered if anyone else was slightly aware of the discourteous behavior as well as myself. I examined the food court and not only did I see the expressions of other people as they watched the ill mannered employee at the Charley's Cheesesteaks inside the Parkdale Mall, I heard others complaining how the female at the cash register was rude and extremely unpleasant. While this was all going on my husband actually walked to the register to ask if this location sold wings and the same very rude employee that EVERYONE was already talking about, was not only short and ugly with him but has also made faces and rolled her eyes behind his back. I watched and I just has to ask if she really did what I just saw. All he asked was if this location served chicken wings and she was not aware that I and others were watching. When I asked her if she did that she answered him and said she saw me looking and asked if I got a good look at her with complete attitude. As I turned and to leave the scene she did the absolute same exact thing and rolled her eyes and mouthed off. She continued to yell and call names as we were leaving and of course my husband did not take that lightly and said his choice of words. Again, no matter how many bad reviews this location has, nothing will get done about the customer service. The owners need to be aware that this establishment is inside of a mall all people walking by, passing through, or sitting is still a customer. Even though no purchase is bought from this company does not mean that there is no one watching the behavior of the workers. As long as you have an employee wearing your logo and name, that person is representing you and your company. Please bring a solution to this problem before ANOTHER bad review. I am not expecting a free sandwich or drink but what I am expecting is that action is taken!
Anytime I come and order here the employees at the register have a nasty attitude. Today my mom went and wanted to order some food but she didn’t know if they were closed or not so she proceeded to ask one of the employees and she caught an attitude with my mom for literally no reason. All she did was ask if they were closed and the lady popped off.Sorry couldn’t get a better picture, but it’s a grown lady with what looks like black and red braids.
Was extremely disappointed with the service.I looked at the menu for a minute then politely asked the register lady a simple question and she was extremely rude and disrespectful. After her going off on me and trying to make me look stupid for asking a question, I didn’t even feel comfortable getting food here anymore.She didn’t have a name tag but she had long red dreads. I usually don’t leave reviews or complaints but I’ve never had someone be so rude to me that was there to make the business run better and give good customer service.
I've gotten the jalapeño, Fiesta, and steak Philly cheesesteak with fries. My husband gets the bacon 3 cheesesteak. Each time, all the food was perfectly cooked and just delicious. The rolls are toasted, soft and fresh. Plenty of good tender steak.
My first time ever. Service was great, and everyone polite! I had the jalapeno cheesesteak and bacon cheddar fries. Next time I'm going to get a large. That food was fantastic! I really enjoyed!
Restaurantji Recommends
I had the chicken teriyaki, and it was delicious! Fast, fresh, and so much food! Highly recommend!
The food is absolutely rancid. I went as I was passing through town and my sandwich was in the bag flipped around. I never got my drink and they forgot my kids meal this location needs to undergo an inspection because it was disgustingly dirty looking through the window with trash everywhere!! They need to work on their work ethic.
Ate there today for lunch for the first time. Sandwich and service were great. Love the strawberry lemonade!
Yummy! The fresh fruit lemonade is delicious!
If i could give less i would awful service and the food was terrible the lady at the window was to bissy playing to take my order i absolutely do not recommended