Puffy tacos were good, a little soggy on some parts. Attentive waitstaff. Decent foodSeafood platter was fresh, margaritas are very good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Puffy Tacos
Mercedes Juarez
I placed an order to go on 4/13 for a bowl of menudo, flauta plate, and two chorizo and egg tacos. My ten year old daughter wanted to go inside to retrieve the order, and I allowed her to. When she returned there was an apparent shift in her demeanor. We got home and she later shared with me how she had experienced inferior customer service. Apparently, she had asked if the size of the menudo was correct because we’ve placed to go orders prior, and this location gives the same size container for a cup and bowl, but somehow charge a significant difference. Along with this she explained that because they had thrown everything into one bag, the menudo had leaked all over everything. She asked them if they could help her correct this. The young man assisting her at the register was helping her when an older gentlemen walked by and made it a point to stop to listen in to what had transpired. They responded to her, peeved with her inquiry as if it was the most daft question they had ever been asked. They proceeded to sarcastically laugh at her. My daughter explained feeling like a “fool.”I called the store and was in correspondence with the manger over the course of 3 days. I was offered a $20 gift card for an order that was $30.17. I declined and was told that the general manager, FRANK, could rectify the issue and would be in contact. Each day I was told FRANK would be in touch, and each day I received no update. Today, I called again and the manager that I had been in touch with assured me FRANK was in and that she’d get him. They left me on hold for 15+ min. When Frank got onto the line, he swiftly said hello and after no more than two seconds, and before I could even respond, disconnected the call. I had to call back again and I was placed on hold, again. When I finally made contact with FRANK his approach was very distasteful. He was very short and had no prior knowledge of what had occurred. Yet, I had relayed all details to the manager who claimed they had passed all necessary information to FRANK. His response to my concern was he did not know how something like that could occur because they have such positive feedback in regard to their customer service, as if I was being dishonest. He went on to say he was thankful for the Boerne location because their numbers were significantly high in comparison to other stores. How this helped my situation, I’m still not entirely sure. He again offered me a gift card, in which I declined because at this point I have no desire to return. With what my daughter encountered, as well as the lack of communication to have this resolved, I’m not interested in giving my business to this establishment. FRANK responded by saying, “I’LL SEE WHAT I CAN DO. THE OWNERS DON’T LIKE GIVING REFUNDS.” Quite frankly, I don’t care what the owners like, or don’t like. The owners have the ability to be owners because consumers choose to pay into their business. In the midst of me trying to explain my concerns, and what my daughter felt, FRANK proceeded to have outside conversations with customers and employees, making everything I said appear irrelevant and not a priority whatsoever. Needless to say the conversation was not productive and felt dismissed. Still waiting on a solution that I was told would be decided tomorrow. That is if the owners feel like it.
Atmosphere: 1
Food: 1
Service: 1
J Pereda
I always enjoy the food & the awesome service. Very clean! There are several great waiters But Franklin was exceptional tonight!Parking: No problems parking at all.Kid-friendliness: Very kid friendly !Wheelchair accessibility: ????
Stopped by for a quick rollback lunch and was helped by Kaitlyn. She was nothing but great! Fast, friendly, and attentive. Hopefully management sees this review and rewards her appropriately.
Atmosphere: 5
Food: 5
Service: 5
Sarah Scott
Tasty Tex-Mex at a reasonable price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita, Salsa, Avocado
Chris Hemedinger
Great service and we enjoyed many breakfast tacos. And coffee con churros, ¡claro!
Food: 5
Service: 5
Recommended dishes: Breakfast Tacos
m w
Servers were attentive to an oversized party. Food came out as ordered in a timely manner and drinks never went dry.
Atmosphere: 4
Food: 4
Service: 5
Brooke Johnson
Franklin was so friendly and and amazing waiter. I highly recommend :)
The atmosphere was Lovely, waiter was Awesome and the steak, beans and chicken enchiladas were Amazing... This was our 2nd time going and the service and food were Spot On Both times... The first time we went it was packed and our service and food was just as amazing as this time... Can't Wait to go back
Timothy Carpenter
We have been coming here since they opened. The food and the service has been great.
Atmosphere: 5
Food: 5
Service: 5
christina mata
Franklin was amazing best service!!! Go aee him at Boerne!!!
Kathleen Harrington
Our server Amanda was fantastic and great with our kids. The food was delicious and the service quick.
Atmosphere: 5
Food: 5
Service: 5
Miguel Contreras
Great service. We had Maria Luna as server she was really kind
Puffy tacos were good, a little soggy on some parts. Attentive waitstaff. Decent foodSeafood platter was fresh, margaritas are very good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Puffy Tacos
I placed an order to go on 4/13 for a bowl of menudo, flauta plate, and two chorizo and egg tacos. My ten year old daughter wanted to go inside to retrieve the order, and I allowed her to. When she returned there was an apparent shift in her demeanor. We got home and she later shared with me how she had experienced inferior customer service. Apparently, she had asked if the size of the menudo was correct because we’ve placed to go orders prior, and this location gives the same size container for a cup and bowl, but somehow charge a significant difference. Along with this she explained that because they had thrown everything into one bag, the menudo had leaked all over everything. She asked them if they could help her correct this. The young man assisting her at the register was helping her when an older gentlemen walked by and made it a point to stop to listen in to what had transpired. They responded to her, peeved with her inquiry as if it was the most daft question they had ever been asked. They proceeded to sarcastically laugh at her. My daughter explained feeling like a “fool.”I called the store and was in correspondence with the manger over the course of 3 days. I was offered a $20 gift card for an order that was $30.17. I declined and was told that the general manager, FRANK, could rectify the issue and would be in contact. Each day I was told FRANK would be in touch, and each day I received no update. Today, I called again and the manager that I had been in touch with assured me FRANK was in and that she’d get him. They left me on hold for 15+ min. When Frank got onto the line, he swiftly said hello and after no more than two seconds, and before I could even respond, disconnected the call. I had to call back again and I was placed on hold, again. When I finally made contact with FRANK his approach was very distasteful. He was very short and had no prior knowledge of what had occurred. Yet, I had relayed all details to the manager who claimed they had passed all necessary information to FRANK. His response to my concern was he did not know how something like that could occur because they have such positive feedback in regard to their customer service, as if I was being dishonest. He went on to say he was thankful for the Boerne location because their numbers were significantly high in comparison to other stores. How this helped my situation, I’m still not entirely sure. He again offered me a gift card, in which I declined because at this point I have no desire to return. With what my daughter encountered, as well as the lack of communication to have this resolved, I’m not interested in giving my business to this establishment. FRANK responded by saying, “I’LL SEE WHAT I CAN DO. THE OWNERS DON’T LIKE GIVING REFUNDS.” Quite frankly, I don’t care what the owners like, or don’t like. The owners have the ability to be owners because consumers choose to pay into their business. In the midst of me trying to explain my concerns, and what my daughter felt, FRANK proceeded to have outside conversations with customers and employees, making everything I said appear irrelevant and not a priority whatsoever. Needless to say the conversation was not productive and felt dismissed. Still waiting on a solution that I was told would be decided tomorrow. That is if the owners feel like it.
Atmosphere: 1
Food: 1
Service: 1
I always enjoy the food & the awesome service. Very clean! There are several great waiters But Franklin was exceptional tonight!Parking: No problems parking at all.Kid-friendliness: Very kid friendly !Wheelchair accessibility: ????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita, Chicken Enchiladas, Fajita Plate, Beef Fajita, Salsa, Quesadilla, Nachos, Avocado, Combination Plate, Breakfast Tacos, Chicken Fajita, Puffy Tacos, Beef Fajita Plate
Our server was Franklin, he was very attentive and courteous. Food was excellent as always. Love the Boerne location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita, Chicken Enchiladas, Fajita Plate, Beef Fajita, Salsa, Quesadilla, Beef Fajita Plate
Only been Drive Thru but they are the best, even got the reward app because of how great the service is here and the food has yet to disappoint.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Beef Fajita, Nachos, Breakfast Tacos, Bean and Cheese, Tortilla Soup
Stopped by for a quick rollback lunch and was helped by Kaitlyn. She was nothing but great! Fast, friendly, and attentive. Hopefully management sees this review and rewards her appropriately.
Atmosphere: 5
Food: 5
Service: 5
Tasty Tex-Mex at a reasonable price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita, Salsa, Avocado
Great service and we enjoyed many breakfast tacos. And coffee con churros, ¡claro!
Food: 5
Service: 5
Recommended dishes: Breakfast Tacos
Servers were attentive to an oversized party. Food came out as ordered in a timely manner and drinks never went dry.
Atmosphere: 4
Food: 4
Service: 5
Franklin was so friendly and and amazing waiter. I highly recommend :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita Plate, Salsa
Restaurantji Recommends
The atmosphere was Lovely, waiter was Awesome and the steak, beans and chicken enchiladas were Amazing... This was our 2nd time going and the service and food were Spot On Both times... The first time we went it was packed and our service and food was just as amazing as this time... Can't Wait to go back
We have been coming here since they opened. The food and the service has been great.
Atmosphere: 5
Food: 5
Service: 5
Franklin was amazing best service!!! Go aee him at Boerne!!!
Our server Amanda was fantastic and great with our kids. The food was delicious and the service quick.
Atmosphere: 5
Food: 5
Service: 5
Great service. We had Maria Luna as server she was really kind
Atmosphere: 4
Food: 5
Service: 5