Church's Texas Chicken

My mother and I visited this Church’s location recently, and unfortunately, it was the worst experience we’ve had there, and we’re usual regulars.

From the moment we walked in, the store felt unclean. The floors were sticky, and the overhead menu was not visible or working. We came in for the $5.99 1/2 smoked chicken meal advertised outside (which included a biscuit and jalapeño). My mother pointed to the poster when ordering, but the cashier asked if she wanted the combo. Assuming she meant the advertised deal, my mom agreed, only to be surprised when the total came out to $10.81. We realized later that the combo added a drink and side, but this was never explained. Still, we went along with it to avoid making a fuss.

I tried using my Church’s Rewards points for a 5-piece combo. This location always struggles with redeeming points, last time it didn’t even work, and I had to pay out of pocket. This time it eventually went through, but only after some delay.

When we filled our drinks, I noticed black flakes floating in the ice and soda. After checking under the ice chute, I saw a buildup of black grime. We dumped our drinks and refilled them without ice.

As for the food, it was deeply disappointing. The smoked chicken was extremely dry, overly salty, and flavorless despite the seasoning on top. The biscuits were tiny, smaller than usual, and not fresh. My tenders combo was mostly fried breading with barely any chicken inside, and the gravy was scalding hot and burned my tongue.

The restaurant was not only dirty but felt unwelcoming. The cashier had a stern, unfriendly demeanor, which made us hesitant to raise any concerns. We left feeling dissatisfied and uncomfortable.

This Church’s is close to home and has been our go-to spot, but after this visit, we’ll likely go elsewhere unless there are serious improvements. This was not the first time we've had problems here and it's almost like it gets worse with each visit, but we still give it an opportunity in case it's better the next time but unfortunately it hasn't been.

Atmosphere: 1

Food: 1

Service: 1

They always make you to wait.
Orders are never ready even when bought through the app
Atleast a 30 minute wait every time i come here since last year

Atmosphere: 1

Food: 3

Service: 1

Mi Gente hooks it up, they gave me an extra biscuit by mistake but I know they liked my vibe. I am a dinner, probably gonna sin again, Lord forgive me, Lord forgive me

Always say that they don't have anything available
And always have an attitude when attending and take so long to attend customers

The only consistent thing about this restaurant is how they never have spicy chicken. The first excuse was that they don't make it at night. The second was they don't make it during the day. The third was they simply ran out. How could you call yourself a chicken place and advertise spicy chicken when there never is any? The staff are extremely rude and the quality of the chicken varies. Horrible experience, horrible staff, agrigous miss management.

Atmosphere: 1

Food: 1

Service: 1

Place never has honey and aways has bad costumers service and there always a wait time over 30 min

Atmosphere: 1

Food: 2

Service: 1

Worse service ever! Took over 30 minutes long for order missed items and they didn't want to honor money for items we paid for but churches employees failed to check orders and I did either...i was hungry and had waited long...called and supposedly it would be refunded and we'll they lied!

Atmosphere: 1

Food: 1

Service: 1

Arrived at 10:20 pm said they did have any tenders. Did even offer to say but we can make them for you. Why be open if your still not gonna serve a customer.

Atmosphere: 1

Food: 1

Service: 1

Extremely slow service for tender family meals.

Atmosphere: 1

Food: 4

Service: 1

Goods excellent always hot ,and delicious . Never long lines !!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jalapeño Cheese Bombers, Coleslaw

Great location.

Atmosphere: 5

Food: 4

Service: 4

1 mess up order constantly 2. Manager very rude very disrespectful. 3. The workers seem like they need extra uniform.

I will never come back. Rather drive to a further one than this piece of crap. They need new management or something because honestly the one there now sucks!!!

Atmosphere: 1

Food: 1

Service: 1

Excellent attention and good service, congratulations to the manager

Atmosphere: 5

Food: 5

Service: 5

Excellent attention and good service, congratulations to the manager

Atmosphere: 5

Food: 5

Service: 5

They alway take alot of time to make orders
1+ hours for them to finish my order its unacceptable

Atmosphere: 1

Food: 1

Service: 1