Panda Express in Bryan

“Service would get a 5 for the visit. However, it is a 4 because they forgot my side order of eggrolls. I should have checked the bag, but I wasn't in McDonald's. Other than that, they sounded professional and were courteous. Would recommend it wholeheartedly.“

“I came in after a supper time rush with a few cars in the drive through and one gentleman inside before me.

The staff were all friendly and service oriented, though I could tell they were harried from the rush.

My only complaint is that the staff waited to fill my three-plate dinner order until more chow mein noodles were cooked (which I definitely wanted). Then, after about 10 more people and several more cars in the Drive-Thru came and went, they still had not completed my order.

I asked why they were not the ready food items in my containers while the noodles were finishing. They said they didn't want the food to get cold.
That's understandable to some degree but once the noodles were ready, they were then out of beef broccoli (which they did not explain to me .) About 15 customers total went through while I stood waiting for my order! I sure wish they had filled the beef broccoli BEFORE the noodles were done or else offered to substitute a different item. I was literally in the store 15-20 minutes by the time I got my food and that was only because I finally asked what the delay was for. I asked to have a substitute item and then, frustrated, got my meals.
Not the way I would run a "fast food" restaurant.

I would like to recommend for a future policy, that the items that are ordered be filled right away and if the customer wants to wait for something, they can be asked asap. I felt overlooked and dismissed while so many other customers got in line, ordered, and received their food before me.
It wasn't so much about my 'feelings' as much as it was that i was never informed about why such a long delay.“