Auntie Anne's

Rude af workers ROLLED THEIR EYES MULTIPLE TIMES WHEN A CUSTOMER WALKED UP and burnt and chewy pretzels. did not tip.

Pretzels are often very old and hard. Takes several tries for employees to figure out your full order. Wetzel's has better service, but their pretzels aren't great even fresh.

the first time i went here and asked for a pretzel without butter they acted very confused and had all the people turn around to look at me which made me feel bad about ordering and uncomfortable.

the second time i went, i asked if they could give me a pretzel about 5 minutes before closing and he told me no. which i understand it was pretty last minute but it takes less than 5 minutes to make the pretzel so now im hangry and sad.

Atmosphere: 2

Food: 4

Service: 1

Terrible staff assistance. I ordered 3 regular salt pretzels and they awarded me there was a 10 minute wait and I said ok I will wait. Waited sitting for 10 minutes and decided to ask about my order status and I was told they are just now getting them into the oven. So they had me waiting wasting my time. Slow very slow workers. No wonder auntie annes are shutting down worldwide. Lack of good employees.

Atmosphere: 1

Food: 2

Service: 1

Really upset with this location. The past couple times I have been here I can never seem to get a Pretzel Dog. The first time the employees kids were running around the shop and in and out of the "employee only" area filling up thier own drinks. This second time, there wasn't a crazy long line or anything and I still was unable to get serviced because they stopped cooking at like 6:30. Why even stay open if you're not gonna service anyone?

Atmosphere: 1

Service: 1

Horrible customer

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Pepperoni Pretzel Nuggets Bucket

Waited for employees to finish their conversation with their friends who are shopping so that we could be helped. One employee was talking on the phone.

Atmosphere: 1

Food: 1

Service: 1

Great service, amazing food, and no wait time. Only complaint is no variety of drinks only lemonade and Jamba juice.

Everytime I go when it's slow (only one person been helped in front of me) the employee makes a point to ignore me until I walk off.

Mobile pickup is a scam. You'll still sit in line for 10 mins behind everyone else getting their items handed to them immediately while you get handled the pretzels that sat out because you ordered early to try and skip the line.

False advertisement. Does not serve pretzel bucket for dumbest reasons

The management go above and beyond to ensure your order is right and tasty. Very happy with our catering order, the staff and the experience. Thank you.

Completely disgusting! All burnt and stale tasting. Could not finish. I asked for a small and the lady said she only had larges avail. Gross!

burnt burnt burnt. two cups mini dogs,just put them into cup n give to me.she knew its burnt.coz its fresh made by herself.without telling me,nothing..thank u

DO NOT order delivery. My boyfriend placed a delivery order & we only received half of our order (3/6 pretzels). Lucky for us, when we call the store directly no one picks up. DoorDash says despite being the one’s that delivered the order, there’s nothing they can do since we placed directly through Auntie Anne’s website so we’re just screwed. Got it. Ugh. We’ll be speaking with corporate on Monday but who knows how far that’ll get us. Save yourself the headache & don’t bother.