Pharmacy is SO SLOW! I love H-E-B and this location is amazing. The grocery side is always on top of it. But the pharmacy absolutely sucks! It takes forever for them to fill a prescription and the line to pick up is ridiculous. They almost never have more than one person working, and they love to do consultations while checking you out rather than send you to the consultation booth. 45 minutes to pick up a Rx. They seriously seriously need new management.
Kay A.
When it comes to grocery shopping, this HEB store is my go-to destination. From housewares to grilling and outdoor, party supplies, meat, and groceries, they have everything I need under one roof. I've been coming here since 2018 and have never had any issues with their staff or the food products they sell. One of my favorite things about this store is their sushi stand and pastry area. Both offer a great selection of fresh, delicious, and high-quality products. While there's a competitor right across the street, I prefer the food products at this HEB store. All in all, this store is a fantastic place to shop for all your household needs, and I highly recommend it to anyone in the area.
Annoyed By you
When you benefit
Jeff Duckworth
Missing H-E-B where we live now. But great while in the area. My son lives in Austin. When he comes to visit us in Florida I tell him I have groceries all planned out for us: Warehouse club, Target, Walmart, and this little neighborhood place. His response- we don’t do all that. We get everything at H-E-B ! ! ! He ain’t wrong.
David M.
Disappointed in Sushi !! Is stated that it's made fresh daily but this tasted a week old. The rice wrap was tough & rubbery. Perhaps it was a return?
Rashaka B.
Terrible customer service from cashier Trinity. I watched her conduct 2 transactions in front of me and they all used cards. When it was my time, she used the phone to call for assistance. She stated she was running low on $20 bills. The supervisor came over and asked for her request. She then started checking me out. She bagged two bags of items and stopped. The manager gave her the money. She opened the drawer and put the money in. I bagged the third bag of items. My problem is that you had me wait for her benefit. She could have done my transaction. When she opened the drawer she had twenties. She did not complete the bagging process as she had with the customers in front of me. Trinity is the worst when it comes with customer service. I had to wait for her non issues. She did not see a problem with this at all. I had 3 items over self checkout but I will go there next time to not deal with this type of BS
Angela E.
Things are bigger and better in Texas and this place is proof. Best Grocery store in the USA. I think they should sell H-E-B T-shirts like Buc-ee's. I'd totally buy them.
Angie T.
They (Cedar Park HEB on Bell ) can care less about making the HEB flour tortillas some what decent. They are always thick, sometimes connected together, weird shapes, parts wrinkled... one time we took them back and they responded well they're tortillas they are not going to be perfect. We get that but they are using a machine and not rolling them out. I'm have attached tortillas from the HEB in Austin (Riverside store). They ALWAYS do an excellent job.
Amy Jones
Very disappointed. I ordered a 1/4 sheet cake that is labeled $20. I was charged $35. When I went to ask about it they said it was as extra to add an image. (I was never told it was extra when they asked if I wanted an image at ordering time). Just completely shocked that it cost $15 to add on an image and was not told that. So disappointed because I have ordered cake in the past and never charged this much.The cake taste and looked very good. But won’t be ordering again since not worth $35 for a 1/4 sheet cake.
Bonnie F.
By far the worst H‑E‑B in the Austin area. Todays event but sadly not my first at this store..... Lazy self check out employee that will chase customers out of the 10 or less express area because you are over. so you can wait in line for over 10 mins at 10:30 at night. I would get it if there was a rush or it was a busy time of the day. 2/8 were in use while this lady had the only regular check out line 6 customers deep because she kept chasing them out. Absolutely poor customer service! Do better HEB!To make it clear I had 18 items not a cart busting out the top.
One of the great things I love about HEB Curbside is that I can plan my weekly meals and add to my HEB Curbside list the items I will need. That, and the fact that I can take my dog with me to pick them up, her favorite thing to do, in my PJs. The selections are pretty good at HEB; sufficient. Prices are high everywhere, but I believe HEB tries to keep them as low as possible, for everyone involved.
Rosemary M.
Its not the same HEB. Do no live up to their motto Nobody does it better. Target and Walmart stores care move about helping us than HEB. All this is based on my experience. This why I dont shop their anymore.The produce manager at heb on 183 and whitestone does not move old produce off the shelf often enough. Often get rotten apples and avacados, etc.The curbside at 183 and whitestone AND Palmer and whitestone dont care if we get the proper information from curbside desk. They allow whoever answers the phone to say they are manager. bla bla bla I got tired of teeny bopper attitude and poor food AND SERVICE. Mgmt justin didnt care when i told him what happened. just support poor employees.HEB charges 3% extra on each item we order on curbside. vegetables and fruits and meat otc meds. thats big bucks 3% each item and nowhere is that charge displayed.
Andre D.
I'm a big HeB guy but this location is wack. Everything is outdated and it seems that no one except riff raff shops here. Just wow. The store right down 1431 at Parmer is almost a completely different experience!
Elwin W.
Floral Department, tonight my daughter brought me some flowers and for the first time I was really disappointed in what I received from HEB. Normally they are not like this. She wanted to bring some sunshine, and I told her I appreciate your gesture sweetheart but your hug was enough. But, no she wanted to buy flowers. The flowers were broken and half dead. Did I really need more of that today?
Frank W.
H-E-B is a great store with employees that exemplify good customer service. I find it unfortunate that the review from shane b. 8 months ago used this fact to make a disparaging comment regarding "out-of-state people". Keep up the good work H-E-B!
Pharmacy is SO SLOW! I love H-E-B and this location is amazing. The grocery side is always on top of it. But the pharmacy absolutely sucks! It takes forever for them to fill a prescription and the line to pick up is ridiculous. They almost never have more than one person working, and they love to do consultations while checking you out rather than send you to the consultation booth. 45 minutes to pick up a Rx. They seriously seriously need new management.
When it comes to grocery shopping, this HEB store is my go-to destination. From housewares to grilling and outdoor, party supplies, meat, and groceries, they have everything I need under one roof. I've been coming here since 2018 and have never had any issues with their staff or the food products they sell. One of my favorite things about this store is their sushi stand and pastry area. Both offer a great selection of fresh, delicious, and high-quality products. While there's a competitor right across the street, I prefer the food products at this HEB store. All in all, this store is a fantastic place to shop for all your household needs, and I highly recommend it to anyone in the area.
When you benefit
Missing H-E-B where we live now. But great while in the area. My son lives in Austin. When he comes to visit us in Florida I tell him I have groceries all planned out for us: Warehouse club, Target, Walmart, and this little neighborhood place. His response- we don’t do all that. We get everything at H-E-B ! ! ! He ain’t wrong.
Disappointed in Sushi !! Is stated that it's made fresh daily but this tasted a week old. The rice wrap was tough & rubbery. Perhaps it was a return?
Terrible customer service from cashier Trinity. I watched her conduct 2 transactions in front of me and they all used cards. When it was my time, she used the phone to call for assistance. She stated she was running low on $20 bills. The supervisor came over and asked for her request. She then started checking me out. She bagged two bags of items and stopped. The manager gave her the money. She opened the drawer and put the money in. I bagged the third bag of items. My problem is that you had me wait for her benefit. She could have done my transaction. When she opened the drawer she had twenties. She did not complete the bagging process as she had with the customers in front of me. Trinity is the worst when it comes with customer service. I had to wait for her non issues. She did not see a problem with this at all. I had 3 items over self checkout but I will go there next time to not deal with this type of BS
Things are bigger and better in Texas and this place is proof. Best Grocery store in the USA. I think they should sell H-E-B T-shirts like Buc-ee's. I'd totally buy them.
They (Cedar Park HEB on Bell ) can care less about making the HEB flour tortillas some what decent. They are always thick, sometimes connected together, weird shapes, parts wrinkled... one time we took them back and they responded well they're tortillas they are not going to be perfect. We get that but they are using a machine and not rolling them out. I'm have attached tortillas from the HEB in Austin (Riverside store). They ALWAYS do an excellent job.
Very disappointed. I ordered a 1/4 sheet cake that is labeled $20. I was charged $35. When I went to ask about it they said it was as extra to add an image. (I was never told it was extra when they asked if I wanted an image at ordering time). Just completely shocked that it cost $15 to add on an image and was not told that. So disappointed because I have ordered cake in the past and never charged this much.The cake taste and looked very good. But won’t be ordering again since not worth $35 for a 1/4 sheet cake.
By far the worst H‑E‑B in the Austin area. Todays event but sadly not my first at this store..... Lazy self check out employee that will chase customers out of the 10 or less express area because you are over. so you can wait in line for over 10 mins at 10:30 at night. I would get it if there was a rush or it was a busy time of the day. 2/8 were in use while this lady had the only regular check out line 6 customers deep because she kept chasing them out. Absolutely poor customer service! Do better HEB!To make it clear I had 18 items not a cart busting out the top.
Restaurantji Recommends
One of the great things I love about HEB Curbside is that I can plan my weekly meals and add to my HEB Curbside list the items I will need. That, and the fact that I can take my dog with me to pick them up, her favorite thing to do, in my PJs. The selections are pretty good at HEB; sufficient. Prices are high everywhere, but I believe HEB tries to keep them as low as possible, for everyone involved.
Its not the same HEB. Do no live up to their motto Nobody does it better. Target and Walmart stores care move about helping us than HEB. All this is based on my experience. This why I dont shop their anymore.The produce manager at heb on 183 and whitestone does not move old produce off the shelf often enough. Often get rotten apples and avacados, etc.The curbside at 183 and whitestone AND Palmer and whitestone dont care if we get the proper information from curbside desk. They allow whoever answers the phone to say they are manager. bla bla bla I got tired of teeny bopper attitude and poor food AND SERVICE. Mgmt justin didnt care when i told him what happened. just support poor employees.HEB charges 3% extra on each item we order on curbside. vegetables and fruits and meat otc meds. thats big bucks 3% each item and nowhere is that charge displayed.
I'm a big HeB guy but this location is wack. Everything is outdated and it seems that no one except riff raff shops here. Just wow. The store right down 1431 at Parmer is almost a completely different experience!
Floral Department, tonight my daughter brought me some flowers and for the first time I was really disappointed in what I received from HEB. Normally they are not like this. She wanted to bring some sunshine, and I told her I appreciate your gesture sweetheart but your hug was enough. But, no she wanted to buy flowers. The flowers were broken and half dead. Did I really need more of that today?
H-E-B is a great store with employees that exemplify good customer service. I find it unfortunate that the review from shane b. 8 months ago used this fact to make a disparaging comment regarding "out-of-state people". Keep up the good work H-E-B!