The staff was very apathetic, the service was terrible. Few options. Nowadays, with so many similar choices available, great service can make all the difference, but this company doesn’t seem to care.
Elizabeth Steinbomer
Good drinks
Kelsey Peters
Best boba place ever. Lots of traditional and unique blends. Love it! Good rewards app too!
breezedahusky
Went there with my family and we ordered. We had four drinks and went to sit down. During the time we were waiting, multiple other families or couples came in and ordered. Every one of those people got their drinks before us when we were there first. Another couple that was there before us didn’t get their order until everyone else that got there after us got theirs. The staff claims they want to get the drinks out all together by order. I think that is terrible customer service. This method leaves drinks to sit out and melt, and that happened with me and my family’s drinks. They were melted by the time it came out. Horrible practice, any establishment that does food service should take down names and call out drinks once they are ready. This location is extremely disorganized and very understaffed. 1 star because of how upset we were to have 5 different groups get their drinks before us when we ordered first. We are never ordering from this location again. Their drinks are mid anyways.
Edit: This was also the second time we’ve been in 2 weeks and the same thing happened before. The drinks were subpar like this time.
Nate “NateC8788” C
Terribly managed location with rude service and constant ingredient shortages. Orders placed in the app aren’t made if items are out, and you won’t know until you arrive. This store is in dire need of a franchise audit. If you want Kung Fu Tea, go to the Research location, which is reliable and well run.
Cortez M
Terrible service. Very slow and they don’t know what they’re doing.
Anthony Rose
Seems to always be out of toppings. You’re better off making the drive to the location on Research honestly.
Brenda V.B.
My Husband and I fancy the Thai bubble tea and “honeydew” shake. However, They are frequently sold out of MANY teas and coffees on the menu. I stopped by recently and was presented with this extensive list of “sold out” items. BIZARRE. This past visit I called ahead to confirm they have honey melon this time, and the help said yes. We come in, and while they have honey melon….they are now sold out of Thai bubble tea. One step forward, two steps back. Management is bonkers. Call ahead unless you want to be disappointed.
Chelsea T.
bruh still no coffee is crazy. caramel milk tea is mid
Sarah Miller
Coffee being off menu this long is ridiculous. Used to come here with my kids all the time to get a coffee milk tea, however since the machine has been out of order with no hopes of working anytime soon, I just take my kids to the Alley instead. Would recommend their store for a better drink and menu experience. Management needs to figure this out.
Coffee machine has been out of service for months. Can't say I'm surprised, but definitely disappointed. Brown sugar is also apparently all out of stock, nice... Not sure if theres been a change of management or if this is a larger problem with the chain, but they are constantly out of stock of multiple items. Mango, strawberry, all the kids flavors are gone every time we visit. I recommend checking out their competitors across the road!! My wife and I won't be returning until Coffee Wow is available again.
Sandra Sanz
The staff is super nice here. And the boba tea delicious!
Christina Sawruk
arrived at 3:15, and they had a sign on their door that said boba wouldn’t be done until 3:30. I figured I would wait to order. They then changed the time to 3:40. I ordered at 3:40 and didn’t get my drink until 4:15 (they also forgot about my drink and multiple groups that ordered after got their drinks first). Waited an hour in total for a mid drink.
Sophie Hsieh
Staff was really nice and the boba was 10/10 ❤️
Daria Bilash
upd to my previous 3 star review: they refunded the drink I ordered on the next day and mentioned that their original milk cap was out of stock till next Monday, so they temporarily had to substitute it to some other vendor. I came back next week and the milk cap was indeed as usual.
I’ve been ordering black tea with a milk cap for months at this location, and it’s usually great. But this time, something was really off with milk cap. At first, I didn’t notice anything unusual, but as I started drinking, I realized the milk cap wasn’t blending smoothly with the tea like it normally does. Instead, it just sat on top with a jelly-like texture and a strange vanilla ice cream-like taste. By the time I finished drinking the tea, the milk cap was still there, and it tasted awful. Now I feel sick.
The staff was very apathetic, the service was terrible. Few options. Nowadays, with so many similar choices available, great service can make all the difference, but this company doesn’t seem to care.
Good drinks
Best boba place ever. Lots of traditional and unique blends. Love it! Good rewards app too!
Went there with my family and we ordered. We had four drinks and went to sit down. During the time we were waiting, multiple other families or couples came in and ordered. Every one of those people got their drinks before us when we were there first. Another couple that was there before us didn’t get their order until everyone else that got there after us got theirs. The staff claims they want to get the drinks out all together by order. I think that is terrible customer service. This method leaves drinks to sit out and melt, and that happened with me and my family’s drinks. They were melted by the time it came out. Horrible practice, any establishment that does food service should take down names and call out drinks once they are ready. This location is extremely disorganized and very understaffed. 1 star because of how upset we were to have 5 different groups get their drinks before us when we ordered first. We are never ordering from this location again. Their drinks are mid anyways.
Edit: This was also the second time we’ve been in 2 weeks and the same thing happened before. The drinks were subpar like this time.
Terribly managed location with rude service and constant ingredient shortages. Orders placed in the app aren’t made if items are out, and you won’t know until you arrive. This store is in dire need of a franchise audit. If you want Kung Fu Tea, go to the Research location, which is reliable and well run.
Terrible service. Very slow and they don’t know what they’re doing.
Seems to always be out of toppings. You’re better off making the drive to the location on Research honestly.
My Husband and I fancy the Thai bubble tea and “honeydew” shake. However, They are frequently sold out of MANY teas and coffees on the menu. I stopped by recently and was presented with this extensive list of “sold out” items. BIZARRE. This past visit I called ahead to confirm they have honey melon this time, and the help said yes. We come in, and while they have honey melon….they are now sold out of Thai bubble tea. One step forward, two steps back. Management is bonkers. Call ahead unless you want to be disappointed.
bruh still no coffee is crazy. caramel milk tea is mid
Coffee being off menu this long is ridiculous. Used to come here with my kids all the time to get a coffee milk tea, however since the machine has been out of order with no hopes of working anytime soon, I just take my kids to the Alley instead. Would recommend their store for a better drink and menu experience. Management needs to figure this out.
Restaurantji Recommends
Coffee machine has been out of service for months. Can't say I'm surprised, but definitely disappointed. Brown sugar is also apparently all out of stock, nice... Not sure if theres been a change of management or if this is a larger problem with the chain, but they are constantly out of stock of multiple items. Mango, strawberry, all the kids flavors are gone every time we visit. I recommend checking out their competitors across the road!! My wife and I won't be returning until Coffee Wow is available again.
The staff is super nice here. And the boba tea delicious!
arrived at 3:15, and they had a sign on their door that said boba wouldn’t be done until 3:30. I figured I would wait to order. They then changed the time to 3:40. I ordered at 3:40 and didn’t get my drink until 4:15 (they also forgot about my drink and multiple groups that ordered after got their drinks first). Waited an hour in total for a mid drink.
Staff was really nice and the boba was 10/10 ❤️
upd to my previous 3 star review: they refunded the drink I ordered on the next day and mentioned that their original milk cap was out of stock till next Monday, so they temporarily had to substitute it to some other vendor. I came back next week and the milk cap was indeed as usual.
I’ve been ordering black tea with a milk cap for months at this location, and it’s usually great. But this time, something was really off with milk cap. At first, I didn’t notice anything unusual, but as I started drinking, I realized the milk cap wasn’t blending smoothly with the tea like it normally does. Instead, it just sat on top with a jelly-like texture and a strange vanilla ice cream-like taste. By the time I finished drinking the tea, the milk cap was still there, and it tasted awful. Now I feel sick.
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