Great sakes and ice cream at Childress!! nice people too!
Eric Schultz
It was not busy when we went but it was still very slow and the building and bathroom was not very clean.
Atmosphere: 1
Food: 2
Service: 1
AT Q
THE SLOWEST FAST FOOD RESTAURANT/RESTAURANT EXPERIENCE EVER!!
I read the reviews before we went and decided that maybe they had turned things around since they had received so many negative reviews and always respond that they “are always listening to their customers.”
The restaurant was full of patrons. They had one cook, one person working the front, and one person working the drive-through. The staff was kind, but they were obviously understaffed. I felt sorry for them.
I ordered two ice creams. I then sat and observed, for 30 minutes by the way. Yes, it took 30 minutes to receive a dipped cone and a simple strawberry sundae.😳 Most of the people, if not all, were obviously irritated with how long they had been waiting. From what I heard, most people waited an hour for their food. Some left without even receiving the food they had paid for they were so frustrated. Some people left before they even ordered. I also noticed cars leaving the drive-through. I felt so sorry for an elderly couple who had been waiting an hour for their food only to find out that the DQ was out of tacos. It sounded like the restaurant was out of tacos when they ordered. Someone should have caught that before they sat there for an hour. The woman asked for a refund. Neither of the nice young people that were working the front knew how to give a refund. (This appears to be common here according to other reviews - no one at the establishment that can give a refund. That definitely works out well for the owners, doesn’t it?) So, one of them had to call someone to help them. These two kids should probably go find better jobs where they are trained better and have an appropriate number of crew members so they can work at their full potential. They were working so hard. None of this was their fault.
Another lady came in during this time and went straight to the back to make sweet tea. Personally, I think being out of sweet tea was way less important than people not receiving their food/ice cream in a timely manner. Just be out of sweet tea for a while…
It appears that the owners of this DQ are more concerned with making money than their restaurant running smoothly. Hire more staff and you’ll have happy customers and make more money. I can’t imagine how much money they lost because of the people walking out or leaving the drive-through. Although, there were the people that paid and left without their food. I guess that works for the owners - taking people’s money and providing nothing for it.
The Childress DQ owners/managers need to do better. Don’t post the same response every time and do nothing to change: “We're sorry to hear about your experience. We appreciate your feedback and are always listening to our customers. We hope you give us another chance next time you're craving DQ food and treats.“
Why would anyone give you a second chance when you obviously don’t do anything to change? Perhaps it’s time you actually do what you’re typing in your responses and start making some changes for the better…
Atmosphere: 2
Food: 3
Service: 1
Debra Polansky
Slowest fast food I have ever eaten. Disorganized staff. Out of many items on the menu.
Atmosphere: 1
Food: 4
Service: 1
C2 Couch (C2)
Great place and great burgers
Atmosphere: 3
Food: 5
Service: 5
Hannah Hawkins
To have only 3 people working in the entire place, they did GREAT!
Atmosphere: 5
Food: 5
Service: 5
Dean Sampson
GREAT SERVICE AND ONE OF THE BEST MILKSHAKES I HAVE HAD!
Atmosphere: 5
Service: 5
Debbie Rider
Dairy Queen makes the best burgers!
Atmosphere: 5
Food: 5
Service: 5
Kay Halpain
Great staff. Friendly service Hot fast food
Atmosphere: 5
Food: 5
Service: 5
Angela DelaTorre
Worst service. We were driving through and waited 40 minutes for food. Five people were working in the back yet they couldn't get the order out. We asked for a refund and they didn't have a manager on location to be able to give one.
Trash. Over 30 minutes have not received food, manager left the property so we can’t get our money back. Never go here
Atmosphere: 1
Food: 1
Service: 1
Justin Joslyn
Great fresh food. Good staff. Old building
Atmosphere: 3
Food: 5
Service: 5
Mike Snyder
We wasted 15 min in the drive thru lane, before realizing it was extremely slow due to the intercom speaker being broken. So we went inside to order. It still took 45 min to get our food. Wasted a total of 1 hour. They could have at least put a sign out front, mentioning the broken intercom, so that cars don't waste their time.
Atmosphere: 2
Food: 3
Service: 1
Thomas Diaz
Stopped by here every time we come to Texas. Same story every time, wait over an hour and end up leaving. Normally they aren't swamped but this time I sat in the drive thru for an hour and there were 2 cars in front of me. Nobody moved from the time I arrived to the time I left
Atmosphere: 1
Food: 5
Service: 1
Michele Esquivel
They always forget something going through the drive thru.
Great sakes and ice cream at Childress!! nice people too!
It was not busy when we went but it was still very slow and the building and bathroom was not very clean.
Atmosphere: 1
Food: 2
Service: 1
THE SLOWEST FAST FOOD RESTAURANT/RESTAURANT EXPERIENCE EVER!!
I read the reviews before we went and decided that maybe they had turned things around since they had received so many negative reviews and always respond that they “are always listening to their customers.”
The restaurant was full of patrons. They had one cook, one person working the front, and one person working the drive-through. The staff was kind, but they were obviously understaffed. I felt sorry for them.
I ordered two ice creams. I then sat and observed, for 30 minutes by the way. Yes, it took 30 minutes to receive a dipped cone and a simple strawberry sundae.😳 Most of the people, if not all, were obviously irritated with how long they had been waiting. From what I heard, most people waited an hour for their food. Some left without even receiving the food they had paid for they were so frustrated. Some people left before they even ordered. I also noticed cars leaving the drive-through. I felt so sorry for an elderly couple who had been waiting an hour for their food only to find out that the DQ was out of tacos. It sounded like the restaurant was out of tacos when they ordered. Someone should have caught that before they sat there for an hour. The woman asked for a refund. Neither of the nice young people that were working the front knew how to give a refund. (This appears to be common here according to other reviews - no one at the establishment that can give a refund. That definitely works out well for the owners, doesn’t it?) So, one of them had to call someone to help them. These two kids should probably go find better jobs where they are trained better and have an appropriate number of crew members so they can work at their full potential. They were working so hard. None of this was their fault.
Another lady came in during this time and went straight to the back to make sweet tea. Personally, I think being out of sweet tea was way less important than people not receiving their food/ice cream in a timely manner. Just be out of sweet tea for a while…
It appears that the owners of this DQ are more concerned with making money than their restaurant running smoothly. Hire more staff and you’ll have happy customers and make more money. I can’t imagine how much money they lost because of the people walking out or leaving the drive-through. Although, there were the people that paid and left without their food. I guess that works for the owners - taking people’s money and providing nothing for it.
The Childress DQ owners/managers need to do better. Don’t post the same response every time and do nothing to change: “We're sorry to hear about your experience. We appreciate your feedback and are always listening to our customers. We hope you give us another chance next time you're craving DQ food and treats.“
Why would anyone give you a second chance when you obviously don’t do anything to change? Perhaps it’s time you actually do what you’re typing in your responses and start making some changes for the better…
Atmosphere: 2
Food: 3
Service: 1
Slowest fast food I have ever eaten. Disorganized staff. Out of many items on the menu.
Atmosphere: 1
Food: 4
Service: 1
Great place and great burgers
Atmosphere: 3
Food: 5
Service: 5
To have only 3 people working in the entire place, they did GREAT!
Atmosphere: 5
Food: 5
Service: 5
GREAT SERVICE AND ONE OF THE BEST MILKSHAKES I HAVE HAD!
Atmosphere: 5
Service: 5
Dairy Queen makes the best burgers!
Atmosphere: 5
Food: 5
Service: 5
Great staff. Friendly service
Hot fast food
Atmosphere: 5
Food: 5
Service: 5
Worst service. We were driving through and waited 40 minutes for food. Five people were working in the back yet they couldn't get the order out. We asked for a refund and they didn't have a manager on location to be able to give one.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Trash. Over 30 minutes have not received food, manager left the property so we can’t get our money back. Never go here
Atmosphere: 1
Food: 1
Service: 1
Great fresh food. Good staff. Old building
Atmosphere: 3
Food: 5
Service: 5
We wasted 15 min in the drive thru lane, before realizing it was extremely slow due to the intercom speaker being broken. So we went inside to order. It still took 45 min to get our food. Wasted a total of 1 hour. They could have at least put a sign out front, mentioning the broken intercom, so that cars don't waste their time.
Atmosphere: 2
Food: 3
Service: 1
Stopped by here every time we come to Texas. Same story every time, wait over an hour and end up leaving. Normally they aren't swamped but this time I sat in the drive thru for an hour and there were 2 cars in front of me. Nobody moved from the time I arrived to the time I left
Atmosphere: 1
Food: 5
Service: 1
They always forget something going through the drive thru.
Loading...