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“We’ve came here before, and it’s been wonderful! But today I found a hair on my pot. It wasn’t mine, or my family’s, so I informed the waitress. I put the hair on a paper towel, showed her and explained what had happened, and she took it to her manager. Her manager came and told me that the waitress didn’t understand what I’d told her. So I explained to the manager the situation again and she said, “There wasn’t a hair on the towel that she showed me.”, meaning that the waitress must’ve dropped it. I’m not sure why she didn’t as me to repeat, or asked my family what I meant, instead of just telling me “Okay.” and getting her manager. Since there was “no proof”, the manager still charged me for the $19.99 pot, but gave me a $1.90 discount😐“