Shipley's Do-nuts

Used to rave about the place.. not sure if it changed ownership or what happened but the last 3 times there got day old stale stuff.. quality control is gone.. had stale colache, stale donuts.. no better than gas station stuff now.. back to Dunkin’… try to support small local businesses but at the cost of just throwing the stuff away and going across st to McDonald’s.. might as well just skip Shirley’s ..such a shame… used to be a real treat to grab a kolache and a donut.. now a sausage McMuffin beats them hands down…

Atmosphere: 2

Food: 1

Service: 1

Food is great but service is a bit not friendly very uninviting need to work on their people skills for sure.

Atmosphere: 1

Food: 4

Service: 1

Went to pick up donuts for my family and while we were trying to decide what donut we wanted one of the employees was frustrated because we were taking too long apparently. After grabbing our order we added on two more kolaches and she rolled her eyes and walked off. I loved coming here but that lady ruined it enough for me to NEVER eat at this location with her rude attitude.

Atmosphere: 2

Food: 1

Service: 1

Our go-to stop for donuts!

At 9am they were out of all Kolaches and their iced coffee machine was visible and has been broken for weeks. The staff, specifically the female at the counter was extremely rude, and offered no customer service when stating they were out of half of their menu by 9am. I informed her I would not return to this location and she sarcastically said ok. Do not go here

Update: the staff from the Saratoga location informed me the female at the counter is the Manager and is named Deena and is rude and under stocked because she knows she can get away with it. Terrible business and terrible attitude.

Good do-nuts and kolache.

Awful. The lady serving ignored what I was saying. Walked away from me while I was trying to order, and waved her hands at me, impatiently telling me to wait while she amd her co-worker had a chit chat.
It was my first, and last time in this store.

Someone that seemed like the manager wasn’t speaking in English, this is not a problem for me. The problem is I felt he was being rude to a female employee. I do not support this kind of behavior.

Atmosphere: 2

Food: 5

Service: 2

Gross.

Ordered 6 small sausage kolaches at 6:30am—definitely expected them to be fresh, but they were clearly day-old. Stale, hard, and inedible. Very disappointed, especially that early in the morning. Won’t be returning unless quality improves.

Hard as a rock donuts and Kolache’s and no coffee

Horrible. The cashier lady was rude; there’s a ton of grounds in my coffee at 7:30AM. She kept getting the kolache/breakfast sandwich order wrong- so when she would repeat the wrong thing I attempted to correct her, then my partner attempted to also communicate she had the wrong item after I walked away to put cream into the coffee.
We *hoped* she knew better than us and pulled the correct item from what the labels on the drawers said - but no. In the shop my partner took a bite and it was the wrong thing. However, when I voiced it out loud and made eye contact with the lady, was ignored.
- I will say that there were other customers, but after spending $25+ on food and 1 coffee, it’s rude.
When I ate my Kolache in the car, there was no cheese or jalapeño, just sausage. The cake donut was overcooked and greasy (which I do like a little more crunch , but I don’t think this was done on purpose). My other donut tasted like it was from the day prior, but the icing was fresh - not a typical Shipleys recipe (I worked at a Shipleys throughout High School and spent many mornings helping the bakers).
I’m bummed and miffed enough I’d like to go back and return the other half dozen and untouched cup of liquid grounds we purchased and request a refund. However, I’m just writing this post, getting a new coffee elsewhere and gonna go about my day.

Give your money to other places in town - donuts on Baldwin are always amazing, and the owner is the nicest lady in town. Cc donuts also would be recommended better, and Gates. Shipleys on SS and the one off Staples and Kostoryz(not fixing the spelling, iykyk.

What can I say other than they always have what I want and very fresh

I bought some donuts for delivery. 1. I ordered cake donuts and did not receive. 2. They delivered them and never notified me that the donuts were delivered. No text no email nothing so they sat outside on the ground.. and got a ton of ants… do not buy from this pos place! I just wasted a ton of money .

My family and I waited in drive through watching the workers pull the donut trays out of trash bags (they use as storage I guess…) all the donuts we bought tasted like the trash bag🤮

Food: 1

Service: 1