Cold Stone Creamery

Their 1st and 2nd try at this cake. They think this is worth $43?! This is just sad. My wife could have done this. Don't recommend getting a cake done here. Going Marble Slab......just sad...

Edit: How about that. They replied! Only took 7 years.

They were cleaning up at 10:15 on the inside and refused to let a couple sit down to eat. Employees are not personable or welcoming. The location by Cut movie theater is a much better experience

The manager is wonderful. I booked a birthday cake for the wrong day and he was so kind as to come in to make it himself.

Icecream here is amazing and our icecream artist piled on the topping very friendly and knowledgeable on flavors made our first time experience here great my only issue was the outside seating area please address this to nice of a place to see this here table was not cared for extremely unacceptable to sit on and enjoy the weather outside

BE WARNED Y’ALL! They close at 22:50 not 23:00. With a whole other group of patrons outside enjoying their desserts, 3 employees just shook their heads at us behind a glowing “OPEN” sign hanging over locked doors. The other group recommended BJ’s but we were forced to break the cold stone tradition on my son’s 16th birthday with a bittersweet Whataburger shake.

Absolutely disgusting. The worker was unprofessional and rude. Walked in and he had on string headphones. The board was dirty and didn’t want to clean it. There was visibly chocolate, peanut butter and other previous customers orders. I simply asked for the board to be cleaned and it was a problem. He did not care to wash his hands and continued to smush ice cream that did not fit in the container. The top was not able to close and everything falling out as if it wasn’t a Togo pint. No consideration and common sense. I don’t appreciate that redness and incorporation as I was there for my kids.

Forever obsessed with the strawberry cheesecake mix :)

I would give this location a zero if I could. I placed an online order and payed for it online. When I went to pick my order up the employee was lost as to what I was asking. After telling him what I ordered twice he gave me my bag out of the freezer. Once I went to my vehicle I check my bag and 2 out of the four ice creams I ordered were wrong. I went inside and expalined to him that 2 of my ice creams were wrong. He proceeds to tell me that I was given 4 ice creams and he does not see what is wrong. I told him the 2 that I bought back in were not what I ordered and he proceed to make the ice cream which I told him you are making the ice cream that I did not order. He goes back to the bag that I bought in and ask me where are the other 2 ice creams. I told him they were my vehicle. He then told me that I need to go get the other 2 ice creams because I stole them. So I went back to my vehicle, got the ice creams and told them I want my money back. After waiting 10 minutes he tells me he has to call his GM. He calls her and she tells him to give me a piece of paper and put my name, number and last 4 of my CC and she will call me the next day for my refund. I told him NO and let me talk to the GM. He put her on the phone on face time, as she gets on face time she is dressed very inappropriate and very rude and she refused to give me my refund. I had to explain to her that there were numerous gift cards right next to me and she can give me my refund on the gift card. GM told the employee to give me a gift card with my refund. I would never go to this location.

I had ice cream at Cold Stone, and it was rich and creamy—really tasty! I ordered strawberry as my fruit topping. It looked a bit green and not fully ripe, but it still tasted good. Unfortunately, their blenders were broken, so they couldn’t make shakes. The place is small and not very comfortable for sitting and eating. It also needs to be cleaned up a bit—but the ice cream was worth it.

I was at this location yesterday around 7 p.m. The black woman simply isn't qualified to work in customer service. Luckily, I wasn't the only one who received poor service, as I saw another similar comment. Maybe she wasn't having a good day, but when we visit, we expect quality service. The store is far away, so I think it's only fair to receive good service.

Not sure who the young black girl who was working tonight but she told me that they were out of cookie dough so when I tried to get her attention to show her what I wanted instead she just looked at me and ignored me if your busy use your customer service skills and say give me a moment dont just look at me and not speak the Hispanic girl was very nice and respectful though

Really good icecream

Quick meet-up place. Nice sitting area outside!

Always bomb

Good service, good ice cream. Strawberry banana smoothie was disappointing. Didn’t taste that good, Not worth 8 dollars for a small.