Unfortunately, the food freshness has been a recurring issue, and the manager's demeanor is frequently rude when mistakes are made. A recent incident involved finding a sizable hairball in my child's food. I will choose to visit the Barker Cypress location instead.
Atmosphere: 1
Food: 2
Service: 1
leeland karpf
Hulk hogans heart gave up on society the exact moment this sourdough jack was served
Atmosphere: 1
Food: 1
Service: 1
Malaysia Provost
Horrible I have called corporate this is my second d time coming at 11pm they works will act like they are there I waited 55 minutes just for a small fry and milk shake they cut lights off and ignore customers
Atmosphere: 1
Food: 1
Service: 1
Shanta Waller
Food was nasty
Food: 1
Service: 5
Perla Gallegos
I went there a little before midnight on 7/12 and the staff were very rude and unprofessional. The person taking my order was the worst. we have had the worst experience in that jack in the box and we will never come to that location again.
LaShunda
This has to be the worst Jack in the Box in all of Texas. The customer service is horrific. The wait is terrible. The food is always cold. This location should be shut down. Don't bother replying clearly by the reviews you are aware.
Atmosphere: 1
Food: 1
Service: 1
crystal gonzalez
I was told I can’t order and the empty was rude trying to fight me told me to pull up like who the he’ll you hiring this happen at July 10 at 12:30 telling tree to park so don’t can come out and kick my ass I had to drive to the hempstead location. I need some it to reach our to me this isn’t right very unprofessional
Atmosphere: 1
Food: 1
Service: 1
Rylee
girl on drive thur doesn’t say a word when we pull up until after we sat there for like 4-5 mins, super rude. Then the lady in the back making the food i caught making the food with no gloves,have video proof and girl at drive thur went to back to get lettuce for tacos and uses her bare hands to grab the lettuce and make the tacos. The lady with pink hair then uses her bare hands also to put the chicken sandwich together. I had this issue 2 years ago they cared for a little obviously THIS PLACE DOESNT CARE ABOUT UR HEALTH who knows what they got on there hands… smh
Atmosphere: 1
Food: 1
Service: 1
Ali Nour
Horrible I am at the drivethru no one in line and it’s been 30min
Always check your food before you get home. You may open it up to this.
Unicorn Nurse
Hiring Sebastian was the best choice they made. I stoped going to the other one by HEB because this one was so much better. Sebastian needs to be the new manager. With gas prices being high, this is the only time i would ever drive the extra mile. He is a good listener, and i have haven't had a messed up order since he's been working there.
Atmosphere: 5
Food: 5
Service: 5
Malcolm Guerra
We sat in the Drive-Thru for over 45 minutes waiting to move forward. There were only three cars ahead of us and each car would go to the speaker and have to wait in order to give their order. I had ordered on the app and because the dining room was not open had to wait in line. It appeared that only two people were working in the store and that they were ill prepared to meet the needs of the customers. I don't want this to be something that is seen across the board at all Jack in the boxes! This store in particular is the only one that I want this to reflect upon. Most of the time that we've been to Jack in The box we were met with great service and very helpful staff. This particular Jack in the box needs to have management take a look at what they are doing there especially at their late night drive through.
Atmosphere: 1
Food: 3
Service: 1
Stephanie Ramirez
This is the third time coming to this location before 10p and the employees won’t answer and when you drive up they just try to ignore you. Why does it say open 24 hrs but they don’t want to take your order. There’s like 5 employees in there all acting like they don’t see you.
Angie Proctor
Great service and food. The only thing I would have liked is the supreme croissant to be warmed. The bread was cold.
Cold fries. Not fresh
Atmosphere: 2
Food: 2
Service: 2
Unfortunately, the food freshness has been a recurring issue, and the manager's demeanor is frequently rude when mistakes are made. A recent incident involved finding a sizable hairball in my child's food. I will choose to visit the Barker Cypress location instead.
Atmosphere: 1
Food: 2
Service: 1
Hulk hogans heart gave up on society the exact moment this sourdough jack was served
Atmosphere: 1
Food: 1
Service: 1
Horrible I have called corporate this is my second d time coming at 11pm they works will act like they are there I waited 55 minutes just for a small fry and milk shake they cut lights off and ignore customers
Atmosphere: 1
Food: 1
Service: 1
Food was nasty
Food: 1
Service: 5
I went there a little before midnight on 7/12 and the staff were very rude and unprofessional. The person taking my order was the worst. we have had the worst experience in that jack in the box and we will never come to that location again.
This has to be the worst Jack in the Box in all of Texas. The customer service is horrific. The wait is terrible. The food is always cold. This location should be shut down. Don't bother replying clearly by the reviews you are aware.
Atmosphere: 1
Food: 1
Service: 1
I was told I can’t order and the empty was rude trying to fight me told me to pull up like who the he’ll you hiring this happen at July 10 at 12:30 telling tree to park so don’t can come out and kick my ass I had to drive to the hempstead location. I need some it to reach our to me this isn’t right very unprofessional
Atmosphere: 1
Food: 1
Service: 1
girl on drive thur doesn’t say a word when we pull up until after we sat there for like 4-5 mins, super rude. Then the lady in the back making the food i caught making the food with no gloves,have video proof and girl at drive thur went to back to get lettuce for tacos and uses her bare hands to grab the lettuce and make the tacos. The lady with pink hair then uses her bare hands also to put the chicken sandwich together. I had this issue 2 years ago they cared for a little obviously THIS PLACE DOESNT CARE ABOUT UR HEALTH who knows what they got on there hands… smh
Atmosphere: 1
Food: 1
Service: 1
Horrible I am at the drivethru no one in line and it’s been 30min
Restaurantji Recommends
Always check your food before you get home. You may open it up to this.
Hiring Sebastian was the best choice they made. I stoped going to the other one by HEB because this one was so much better. Sebastian needs to be the new manager. With gas prices being high, this is the only time i would ever drive the extra mile. He is a good listener, and i have haven't had a messed up order since he's been working there.
Atmosphere: 5
Food: 5
Service: 5
We sat in the Drive-Thru for over 45 minutes waiting to move forward. There were only three cars ahead of us and each car would go to the speaker and have to wait in order to give their order. I had ordered on the app and because the dining room was not open had to wait in line. It appeared that only two people were working in the store and that they were ill prepared to meet the needs of the customers. I don't want this to be something that is seen across the board at all Jack in the boxes! This store in particular is the only one that I want this to reflect upon. Most of the time that we've been to Jack in The box we were met with great service and very helpful staff. This particular Jack in the box needs to have management take a look at what they are doing there especially at their late night drive through.
Atmosphere: 1
Food: 3
Service: 1
This is the third time coming to this location before 10p and the employees won’t answer and when you drive up they just try to ignore you. Why does it say open 24 hrs but they don’t want to take your order. There’s like 5 employees in there all acting like they don’t see you.
Great service and food. The only thing I would have liked is the supreme croissant to be warmed. The bread was cold.
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