This is the third time coming to this location before 10p and the employees won’t answer and when you drive up they just try to ignore you. Why does it say open 24 hrs but they don’t want to take your order. There’s like 5 employees in there all acting like they don’t see you.
Angie Proctor
Great service and food. The only thing I would have liked is the supreme croissant to be warmed. The bread was cold.
Pretty priceless
Waiting in line for 20 + minutes is absurd management needs to do better. I will never come back to this location ever
Angel Cardozo
Karina gave me great customer service
vikram siddavaram
Horrible service. The girls at the counter make you wait for a long time and say with a straight face that they are kind of busy right now and go back to chatting and giggling amongst themselves. I will not return.
Diana Tran
Girl with the redfish copper brown hair was so rude in the drive thru like i understand it's Sunday but still that's not justifies that kind of behavior
Ray Juarez
sat at drive through for over 10 minutes, with no order being taken other then multiple “ please wait one moment “ dont waste your time here. absolutely trash service
Kolby
Rude drive through persons. If we need to wait a moment, just ask nicely. Don’t say ‘wait’ loudly and rudely. Happened on multiple occasions.
Aramis G
Ordered online showed up at the time my order was supposed to be ready and waited about 25 mins to get my food. The food was room temperature except for the fries. The tacos were greasy as well.
Tim Eisenhauer
Only reason I’m giving 2 is because the food I eventually got was delicious. I pull up to the box and they tell me, “sorry our system is down, only taking online orders.” “Oh, so order in the app?” “Yea.” No one behind me, I do that at the box. Place my order and 3 different payments I know would have worked didn’t until it tells me they are offline. Get to the window, ‘did you order at the right location?’ I haven’t moved! Not the first time. You guys just being lazy on your overnight. You work at Jack, get your stuff together.
I went to this location and had a pretty big order. I ordered 5 meals total. Didn't mind the wait . The lady lennyn(that's what is on the receipt) at the window on 1/10/25 at 4:27pm. Was rude ! Did not greet me ! Did not even speak . Took the money. Gave me the food. I asked was there sweet and sour in the bag considering I got alot of nuggets . She told me yes . But it looked as if she was lying. I pulled foward and checked the bag. No sweet and sour . Why just flat out lie? I pulled back around and at the speaker told her what I needed and I would like my receipt. She did not say anything. I sat at the box for about 5 minutes and than pulled foward . When I got to the window. I sat at the window another 5 minutes before she came to see what I wanted . I sat there for another 5 minutes for her to just hand me some sweet and sour and my receipt. Didn't say anything. I don't know if she was having a bad day or what. But the service was so uncalled for. I didn't even want the food anymore . I wanted to contact corporate but the copy of my receipt doesn't have a survey number on it . Go figure 🙄
Stacee Williams
I live in the area and eat at this location a lot!!! I don’t know what has happened in the last few months but the employees at night are the worst. My order from app was cancelled and I haven’t received a refund. I was emailed from area manager with a generic apology.
Juanita
The lights were out in the drive thru line at night. At first I thought they were closed. They were OUT OF ONION RINGS! The spicy chicken sandwich was good even though it took her 15 minutes to produce it. I was the only one in line...
Lauren C
Food was not prepared as stated in the order. Drive thru lady had an attitude upon requesting our pick up order. Overall not happy with the purchase and won’t be returning in a while.
Atmosphere: 3
Food: 2
Service: 1
Lauren M
Food was not prepared as stated in the order. Drive thru lady had an attitude upon requesting our pick up order. Overall not happy with the purchase and won’t be returning in a while.
This is the third time coming to this location before 10p and the employees won’t answer and when you drive up they just try to ignore you. Why does it say open 24 hrs but they don’t want to take your order. There’s like 5 employees in there all acting like they don’t see you.
Great service and food. The only thing I would have liked is the supreme croissant to be warmed. The bread was cold.
Waiting in line for 20 + minutes is absurd management needs to do better. I will never come back to this location ever
Karina gave me great customer service
Horrible service. The girls at the counter make you wait for a long time and say with a straight face that they are kind of busy right now and go back to chatting and giggling amongst themselves. I will not return.
Girl with the redfish copper brown hair was so rude in the drive thru like i understand it's Sunday but still that's not justifies that kind of behavior
sat at drive through for over 10 minutes, with no order being taken other then multiple “ please wait one moment “ dont waste your time here. absolutely trash service
Rude drive through persons. If we need to wait a moment, just ask nicely. Don’t say ‘wait’ loudly and rudely.
Happened on multiple occasions.
Ordered online showed up at the time my order was supposed to be ready and waited about 25 mins to get my food. The food was room temperature except for the fries. The tacos were greasy as well.
Only reason I’m giving 2 is because the food I eventually got was delicious.
I pull up to the box and they tell me,
“sorry our system is down, only taking online orders.”
“Oh, so order in the app?”
“Yea.”
No one behind me, I do that at the box.
Place my order and 3 different payments I know would have worked didn’t until it tells me they are offline. Get to the window, ‘did you order at the right location?’ I haven’t moved!
Not the first time. You guys just being lazy on your overnight. You work at Jack, get your stuff together.
Restaurantji Recommends
I went to this location and had a pretty big order. I ordered 5 meals total. Didn't mind the wait . The lady lennyn(that's what is on the receipt) at the window on 1/10/25 at 4:27pm. Was rude ! Did not greet me ! Did not even speak . Took the money. Gave me the food. I asked was there sweet and sour in the bag considering I got alot of nuggets . She told me yes . But it looked as if she was lying. I pulled foward and checked the bag. No sweet and sour . Why just flat out lie? I pulled back around and at the speaker told her what I needed and I would like my receipt. She did not say anything. I sat at the box for about 5 minutes and than pulled foward . When I got to the window. I sat at the window another 5 minutes before she came to see what I wanted . I sat there for another 5 minutes for her to just hand me some sweet and sour and my receipt. Didn't say anything. I don't know if she was having a bad day or what. But the service was so uncalled for. I didn't even want the food anymore . I wanted to contact corporate but the copy of my receipt doesn't have a survey number on it . Go figure 🙄
I live in the area and eat at this location a lot!!! I don’t know what has happened in the last few months but the employees at night are the worst. My order from app was cancelled and I haven’t received a refund. I was emailed from area manager with a generic apology.
The lights were out in the drive thru line at night. At first I thought they were closed. They were OUT OF ONION RINGS! The spicy chicken sandwich was good even though it took her 15 minutes to produce it. I was the only one in line...
Food was not prepared as stated in the order. Drive thru lady had an attitude upon requesting our pick up order. Overall not happy with the purchase and won’t be returning in a while.
Atmosphere: 3
Food: 2
Service: 1
Food was not prepared as stated in the order. Drive thru lady had an attitude upon requesting our pick up order. Overall not happy with the purchase and won’t be returning in a while.
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