There was nothing wrong with the food I purchased, but the customer service was extremely disappointing. The man who attended to me was very rude for no reason. I was polite when I asked a question, but he responded with an attitude. To make matters worse, he was sitting down and talking on the phone (at least, that’s what I presume) when I approached. He didn’t even acknowledge me at first. When he finally did, he pointed his phone in my direction—as if to show the person on the other end who was standing there. It was a very uncomfortable and unprofessional experience. The whole exchange felt strange and left a bad impression. Please address this issue—this kind of behavior is not acceptable.
Food: 3
Service: 1
Shelley Raymond
The cake was meh. It was moist as I prefer but had a very almondy taste for vanilla. The icing tasted a little more like shortening than icing. For $11 I expected a better/bigger slice.
The chocolate chip cookie was great. Staff was friendly and helpful.
Food: 3
Service: 5
Jess-Jess loving me
Terrible the cake tasted disgusting The texture was like they soaked it in water For the price you should provide at least an exchange when the product is awful
Atmosphere: 1
Food: 1
Service: 1
Travis Mabry
Incredibly rude staff. They tried to charge me twice and the mgr said if I don't like it them I can leave. Dishonest crooks.
Atmosphere: 1
Food: 1
Service: 1
Paul Garza
One employee Juan and long line. Last hour watching long line, now Juan got some help. Order sausage egg croissant and was cold and had to take back. Juan gave me another and added extra time and egg still cold.
Ian Nord
Initial disclaimer: Cake Bar in Trinity Groves is awesome so glad they are expanding. But I got one piece of cake here at the airport and it tasted like cleaning supplies. Strongly. Like you could smell it when you opened the container. Something was very wrong. Hopefully you guys can find out what happened.
Gaylord Morgan
I would like to congratulate cake bar on their new cake, peanut butter and jelly in my children. Really enjoyed it and I’m sure it would be more to children who love supreme tastes. I have never seen such a great Kate cooker or a great cake place this has been the extreme Tasting place for cakes…….7777
BeyondFirstClass Travels
This review is intended for the owner of this business. I purchased slices of your cakes originally from one of your brick and mortar store fronts and was very satisfied with the product and services. However, my experience at your airport location pales incomparison. The 1 star rating is due to the terrible attitude and customer service received from your airport staff member (Black man darker complexion with a medium sized afro) staff like him can affect your brand negatively. 1. Issue- Lack knowledge of Product. When I asked the cashier/sales person what flavor were the whole cakes in the display case. The response " I don't know you tell me" 2. Issue rude and dismissive - When I stated I wanted to purchase a particular slice of cake instead of coming to assist or see what I wanted. The response "orders are placed over here at the register sarcastically. 3. Issue I just don't care attitude - Asked which was a favorite among customers. The response "All of them.
Food: 3
Service: 1
Eric Loyet
First time and happy with my experience. Cookies are as big as my hand...
C T
Customer service is horrible! Very rude workers. Definitely do not recommend train your staff better!
I can’t believe the freshest cake is at the airport. This is the best I’ve had from cake bar. It’s not this fresh at main location ..
Atmosphere: 5
Food: 5
Service: 5
Elisa H
Best cake in dfw!! The red velvet cake is sinfully delicious!! ?
Atmosphere: 5
Food: 5
Service: 5
Steve N
They were out of several things and the cookie was bland af
Desiree Miklus
Gentleman working here today was super friendly and helpful! He was great to chat with and give suggestions.Cake was delicious with great flavor but it did taste a little dried out.
jaeneaux1
These cakes are very moist, perfectly frosted, and have the right balance of sweetness. They make the best red velvet and strawberry cake I have ever tasted. The customer service is fast and friendly.
There was nothing wrong with the food I purchased, but the customer service was extremely disappointing. The man who attended to me was very rude for no reason. I was polite when I asked a question, but he responded with an attitude.
To make matters worse, he was sitting down and talking on the phone (at least, that’s what I presume) when I approached. He didn’t even acknowledge me at first. When he finally did, he pointed his phone in my direction—as if to show the person on the other end who was standing there. It was a very uncomfortable and unprofessional experience.
The whole exchange felt strange and left a bad impression. Please address this issue—this kind of behavior is not acceptable.
Food: 3
Service: 1
The cake was meh. It was moist as I prefer but had a very almondy taste for vanilla. The icing tasted a little more like shortening than icing. For $11 I expected a better/bigger slice.
The chocolate chip cookie was great. Staff was friendly and helpful.
Food: 3
Service: 5
Terrible the cake tasted disgusting
The texture was like they soaked it in water
For the price you should provide at least an exchange when the product is awful
Atmosphere: 1
Food: 1
Service: 1
Incredibly rude staff. They tried to charge me twice and the mgr said if I don't like it them I can leave. Dishonest crooks.
Atmosphere: 1
Food: 1
Service: 1
One employee Juan and long line. Last hour watching long line, now Juan got some help. Order sausage egg croissant and was cold and had to take back. Juan gave me another and added extra time and egg still cold.
Initial disclaimer: Cake Bar in Trinity Groves is awesome so glad they are expanding. But I got one piece of cake here at the airport and it tasted like cleaning supplies. Strongly. Like you could smell it when you opened the container. Something was very wrong. Hopefully you guys can find out what happened.
I would like to congratulate cake bar on their new cake, peanut butter and jelly in my children. Really enjoyed it and I’m sure it would be more to children who love supreme tastes. I have never seen such a great Kate cooker or a great cake place this has been the extreme Tasting place for cakes…….7777
This review is intended for the owner of this business. I purchased slices of your cakes originally from one of your brick and mortar store fronts and was very satisfied with the product and services.
However, my experience at your airport location pales incomparison. The 1 star rating is due to the terrible attitude and customer service received from your airport staff member (Black man darker complexion with a medium sized afro) staff like him can affect your brand negatively.
1. Issue- Lack knowledge of Product. When I asked the cashier/sales person what flavor were the whole cakes in the display case. The response " I don't know you tell me"
2. Issue rude and dismissive - When I stated I wanted to purchase a particular slice of cake instead of coming to assist or see what I wanted. The response "orders are placed over here at the register sarcastically.
3. Issue I just don't care attitude - Asked which was a favorite among customers. The response "All of them.
Food: 3
Service: 1
First time and happy with my experience. Cookies are as big as my hand...
Customer service is horrible! Very rude workers. Definitely do not recommend train your staff better!
Restaurantji Recommends
I can’t believe the freshest cake is at the airport. This is the best I’ve had from cake bar. It’s not this fresh at main location ..
Atmosphere: 5
Food: 5
Service: 5
Best cake in dfw!! The red velvet cake is sinfully delicious!! ?
Atmosphere: 5
Food: 5
Service: 5
They were out of several things and the cookie was bland af
Gentleman working here today was super friendly and helpful! He was great to chat with and give suggestions.Cake was delicious with great flavor but it did taste a little dried out.
These cakes are very moist, perfectly frosted, and have the right balance of sweetness. They make the best red velvet and strawberry cake I have ever tasted. The customer service is fast and friendly.
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