Jimmy John's
1414 Elm St, Dallas
(214) 741-2970
Recent Reviews
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Decided to try JJ out for the 1st time. I downloaded the app and everything!!! And I had some trouble downloading it so I wasn’t able to place an order via the app like I had intended to. So I walk in to place my order and as soon as I walk in the associate at the register says “I just want to let you know we’re out of bread”. OUT OF BREAD AT A SANDWICH SHOP ???!!? So I wasted my lunch having to find some where new. Hard to fathom that they don’t have bread!
Atmosphere: 1
Food: 1
Service: 3
I ordered online for pickup, order was a place at 1:57. I arrived 15 minutes, wasn't ready to pick up. I had to wait another 15 minutes to get it. Not freaky fast at all. 4 employees in the restaurant but only 1 person on the food line
Atmosphere: 1
Food: 5
Service: 1
My husband loves this place
Decent sandwich at a decent price. The ultimate porker was pretty good and was made quickly during the weekday lunch rush. All the ingredients seemed fresh, and the location was clean. This location is downtown where parking is slim, so it caters to the office crowd.
Atmosphere: 3
Food: 4
Service: 4
Bread was over-done, I asked for no lettuce, I got lettuce. Disappointed. Service was slow.
Atmosphere: 3
Food: 2
Service: 4
Today, I was able to eat at this location. My group stopped in for lunch and it was very busy.
When I say busy, I mean very busy. I guess they had three very large catering orders, as well as several online orders, and a line of walk-ins.
During our order, it started to get very very busy. After we had ordered, they ran out of white bread, a few minutes later, they ran out of wheat bread.
I don’t believe they could have planned for this, but the wait was very long. The staff could not have handled it any better. They did everything they could to get the line done as quickly as possible. Karen, at least that was the name at the bottom of my receipt, and the rest of the staff made every effort and accommodation that could be made to deal with the situation.
I would come back to this location.
Atmosphere: 5
Food: 5
Service: 5
I got the toasted Chicken Bacon Ranch sandwich w/out the onions, and they ladies cut it in half for me. Thank you. I went in around 5 pm on a Friday wasn’t busy at all.
Atmosphere: 5
Food: 5
Service: 5
Profanity playing over speakers!
Atmosphere: 1
Service: 1
After more than twenty minutes I called for an update. The person that answered the phone was extremely rude and short stating they already knew of my order and that it was “on the way” and could not provide an ETA. Not five minutes later I received a tracking text indicating it was still being prepared. I finally got a delivery driver after about five more minutes and it stated they were several minutes out. Finally got my sandwich and it’s soggy and cold.
Atmosphere: 1
Food: 1
Service: 1
Loud, downtown, but boy did they whip out sandwiches.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Super cool, friendly, helpful staff.
Atmosphere: 5
Food: 5
Service: 5
I ordered ahead because I wanted the food to be made ahead of time. Thanks for specifically not making it until I got there👎
Service: 1
Seems like they can get orders online right when it's written right in front of them. Smh. This the 10th time I order online and they miss something up. Smh.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Club Tuna
Horrible experience. Manager went crazy when we asked for napkins and didn't have any. Other employees didn't have any customer service at all! Will never go back!!
Atmosphere: 1
Food: 2
Service: 1
How unprofessional to have people come for an interview and the manager isn’t even at the store. So unprofessional! This location is nasty compared to other locations just awful
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