Been twice. First time was a while back, ordered in the app, waited in the drive thru to pick up my order, was told i have to go inside to get the order. Food was standard kfc. Nothing out of the ordinary, just annoying because some magical barrier exists that doesn't allow for people to recieve a app order they have already paid for.
Went today, sat at the speaker for a couple minutes, was about to drive off and was finally told "would you mind coming inside?". I decided to go across the street to mcdonalds instead.
This is the location putting the cheeky "now hiring people who show up to work" sign a while back. Are you telling me they can't put up "drive thru closed, please order inside" on the marquee?
Is it beyond the realm of possibilities to maybe block off the drive thru with a few cones, or even put a sign on the speaker?
Why is it such a big deal to go inside? Well looking at other reviews, this isn't a unique experience. Apparently this is a ongoing issue and has yet to be fixed. I don't blame management at all. They are doing a poor job. I do blame the franchisee because they don't seem to care at all, and ultimately, are responsible for the reputation of their location. If they enable the poor management of their location, they accept the mismanagement and substandards.
I can't imagine this is a corporate run location.
Even if fixing the speaker is out of the budget, pull a page from Halls Chicken and adopt order at the window. This is simple stuff folks.
Atmosphere: 1
Food: 3
Service: 1
Vianey Urbina
This KFC is connected with a Taco Bell. I went there tryin to order me some Taco Bell. But the young lady could not hear me well and I could not hear her well thru the intercom. Anyway after I order, and I was the only car at the time.... she asked me to pull up so I wouldn't run the time up I ordered another drink, but as I waited on my food I still never got my extra Pepsi! I also was missing the chips that went with the queso!!
Atmosphere: 1
Food: 1
Service: 1
Tammi Nealy
The chicken strips were very well done & chewy. It seemed like they were sitting for a while.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: 3 PC Tenders Combo
Mireya
Usually only use the drive thru but the woman said I had to come inside. Once inside, I saw how dirty the place was and either saw a small roach or a huge fly crawling around close to the chicken. The food has always tasted fine but after seeing the inside, I won't be returning to this location.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Chicken Fried Chicken
Roger Cob
my other no complit missing fries .
Atmosphere: 3
Food: 5
Service: 4
Mayra Pina
worst KFC, upper management really need to look into this location. we went and staff were talking and joking around, over 10 min and nobody ever took our order. we tried to get their attention and nothing. we just left.
Stephanie Cardona
This KFC has to be the worst I been to, the customer service is completely trash, from the managers to the employees working there. I made an order online one day and when I pulled up to pick it up they told me it wasn't ready and made me wait a long time. Second time I ordered online when I got there to pick up my food said they had no chicken to make my sandwich... so why not update the website. They need to Makes me so mad, such a dirty place too.
Atmosphere: 1
Food: 1
Service: 1
Starr
Placed a uber eats order under (Mariah Missy). I was missing two sides of mashed potatoes and the chicken in one of the boxes so was so soggy — my dog wouldn’t even eat it. Uber eats declined to help or offer any compensation. So I contacted the store , to provide feedback to the manager. The first thing this man says is “call uber”. Not an apology , not anything a manager should say. I just let him know I didn’t need a refund, HOWEVER he should do a quality check on the damn chicken and orders as they leave the store. This call took place at 6:23pm CT for this location— on today. Just in case corporate would like to provide some training to the manager , and the team as well.
L.J Gray
Was told at 2142pm that they are closing. Google says 12am but hey people do whatever they want when they are unsupervised
Anna Jones
They gave me the wrong food when I called back the manager was being rude saying it’s nothing she can do I told her I was going to leave a review she said go ahead in hung up in my face
Unprofessional, no structure, staff playing around and weed smelling lobby.
Atmosphere: 1
Food: 2
Service: 1
Fernando Ferny
1st and LAST time I ever come here.. Horrible service.. Fire everyone and start all over
Atmosphere: 1
Food: 1
Service: 1
Tameka T
One of the worst taco bells I've been to. The Cantina burrito combo was definitely not worth $11. The burrito was cold and had very little meat. Every bite i only tasted veggies. Definitely disappointed in my selection. The girl had the floor so soaked with water from mopping a guy slipped and had to catch himself. The restroom was nasty as well.
Been twice. First time was a while back, ordered in the app, waited in the drive thru to pick up my order, was told i have to go inside to get the order. Food was standard kfc. Nothing out of the ordinary, just annoying because some magical barrier exists that doesn't allow for people to recieve a app order they have already paid for.
Went today, sat at the speaker for a couple minutes, was about to drive off and was finally told "would you mind coming inside?". I decided to go across the street to mcdonalds instead.
This is the location putting the cheeky "now hiring people who show up to work" sign a while back. Are you telling me they can't put up "drive thru closed, please order inside" on the marquee?
Is it beyond the realm of possibilities to maybe block off the drive thru with a few cones, or even put a sign on the speaker?
Why is it such a big deal to go inside? Well looking at other reviews, this isn't a unique experience. Apparently this is a ongoing issue and has yet to be fixed. I don't blame management at all. They are doing a poor job. I do blame the franchisee because they don't seem to care at all, and ultimately, are responsible for the reputation of their location. If they enable the poor management of their location, they accept the mismanagement and substandards.
I can't imagine this is a corporate run location.
Even if fixing the speaker is out of the budget, pull a page from Halls Chicken and adopt order at the window. This is simple stuff folks.
Atmosphere: 1
Food: 3
Service: 1
This KFC is connected with a Taco Bell.
I went there tryin to order me some Taco Bell. But the young lady could not hear me well and I could not hear her well thru the intercom.
Anyway after I order, and I was the only car at the time.... she asked me to pull up so I wouldn't run the time up
I ordered another drink, but as I waited on my food I still never got my extra Pepsi!
I also was missing the chips that went with the queso!!
Atmosphere: 1
Food: 1
Service: 1
The chicken strips were very well done & chewy. It seemed like they were sitting for a while.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: 3 PC Tenders Combo
Usually only use the drive thru but the woman said I had to come inside. Once inside, I saw how dirty the place was and either saw a small roach or a huge fly crawling around close to the chicken. The food has always tasted fine but after seeing the inside, I won't be returning to this location.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Chicken Fried Chicken
my other no complit missing fries
.
Atmosphere: 3
Food: 5
Service: 4
worst KFC, upper management really need to look into this location. we went and staff were talking and joking around, over 10 min and nobody ever took our order. we tried to get their attention and nothing. we just left.
This KFC has to be the worst I been to, the customer service is completely trash, from the managers to the employees working there. I made an order online one day and when I pulled up to pick it up they told me it wasn't ready and made me wait a long time. Second time I ordered online when I got there to pick up my food said they had no chicken to make my sandwich... so why not update the website. They need to Makes me so mad, such a dirty place too.
Atmosphere: 1
Food: 1
Service: 1
Placed a uber eats order under (Mariah Missy). I was missing two sides of mashed potatoes and the chicken in one of the boxes so was so soggy — my dog wouldn’t even eat it. Uber eats declined to help or offer any compensation. So I contacted the store , to provide feedback to the manager. The first thing this man says is “call uber”. Not an apology , not anything a manager should say. I just let him know I didn’t need a refund, HOWEVER he should do a quality check on the damn chicken and orders as they leave the store. This call took place at 6:23pm CT for this location— on today. Just in case corporate would like to provide some training to the manager , and the team as well.
Was told at 2142pm that they are closing. Google says 12am but hey people do whatever they want when they are unsupervised
They gave me the wrong food when I called back the manager was being rude saying it’s nothing she can do I told her I was going to leave a review she said go ahead in hung up in my face
Restaurantji Recommends
Guy's that work at this location are very friendly and good fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Sandwich Meal, Mashed Potatoes & Gravy
Unprofessional, no structure, staff playing around and weed smelling lobby.
Atmosphere: 1
Food: 2
Service: 1
1st and LAST time I ever come here..
Horrible service.. Fire everyone and start all over
Atmosphere: 1
Food: 1
Service: 1
One of the worst taco bells I've been to. The Cantina burrito combo was definitely not worth $11. The burrito was cold and had very little meat. Every bite i only tasted veggies. Definitely disappointed in my selection. The girl had the floor so soaked with water from mopping a guy slipped and had to catch himself. The restroom was nasty as well.
Atmosphere: 1
Food: 1
Service: 2
Customer Service was on point!!!
Atmosphere: 5
Food: 5
Service: 5
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