Came here for some ice cream with the family and the ice cream was great. Also the service was excellent and the place was clean and welcoming.We would be back!!
Mrs Nicole M.
Great customer service. The young man did a great job with my quart of dark chocolate. Muscle work ??
Atmosphere: 5
Food: 5
Service: 5
Geraldine Lopez
I hate to write this review because I’m nothing like people who like to complain about stuff but I was here yesterday Around 5:30 I was so excited to get an ice cream but once I arrived I was so disappointed by the employee attitude she was so rude and every time I asked her about a topping she would say she ran out of them she didn’t even wanted to checked the back storage to see if they had the toppings available I really didn’t like the way this young lady treated me after a while I was seating outside in a meeting and I saw a family with ice cream and they totally did had the toppings I asked for she just didn’t wanted to provide it to me I felt she was being racist because I’m Hispanic I don’t tolerate any discrimination against any race and I’m so disappointed that this happened this shouldn’t even be allowed in any work environment. I will never be back to this place where discrimination is acceptable I suggest the owner gets this situation checked out because this is not right.
Atmosphere: 1
Food: 1
Service: 1
Misti Irvin
Went tonight and met the new owners. They were very nice, patient with their newer employees and attentive. We go here often and am glad to see it’s under new ownership!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cups
Carol “Kay” Brock
This place smells wonderful, fresh cookies baking! Quita gave great customer service. Visit this place if you want some fun desserts.
Kirk Rohani
Don’t have certain ingredients in stock, don’t accept marble slab rewards.
Mr Smith
Oh gosh this place is awful. Other reviews are right, so avoid this place like the plague. Horrible customer service also. I can tell the two girls at the counter don’t know what they’re doing, and definitely don’t care. I ended up getting the sloppiest ice cream I’ve ever seen, and the crumbiest attitude out of them.Someone bully the owners out of business or get this place under new management. I don’t really care to come here, and you shouldn’t either. So go somewhere better. I recommend the countless other ice cream shops around.
Derek Ngai
I've cream with unlimited mix ins
Hilaree C.
Brianna did a terrific job decorating my son's cookie cake! DnD party!
C
Two ladies at the counter rolled their eyes when we walked in, our ice cream melted within minutes of leaving we were rushed to pay immediately
The reviews make sense. They have a less than 3 star rating on Yelp for a reason. The good reviews are clearly 90% fake or wrong location. Because everyone with bad reviews is saying the same things.Ordered a Strawberry Shortcake Ice cream cake for my brother’s birthday. It wasn’t made correctly at all. NOTHING like the picture. It had a tiny tiny strip of cake at the bottom when it’s supposed to have 2 layers of cake. And the ice cream texture and taste was like the ice cream melted and was refrozen. It was ice basically. And the 2nd layer of ice cream was very very very hard. Couldn’t cut it even with a big sharp knife. I’m not even playing.Bad birthday cake to give my brother.Went there another day to get cookies from Great American Cookies and they literally only had 3 flavors left. I asked, “are the cookies that are out here all you have” and they said well no the only ones we don’t have are, (don’t remember what they were) they named 2 and then I said can I have peanut butter and they said “oh we don’t have that one either” didn’t even say sorry about that, have a good night or ANYTHING.As others have suggested, low quality customer service and ice cream. Probably the cookies too. I’m sure the cookies are stale like others have said. Go to a different location or different brand all together.Whoever the owner is that’s responding to all the reviews must be lying because the reviews haven’t changed so clearly the owners of the stores don’t care about the quality of the establishment(s). No improvement since that person(s) has stated they’ve notified the owners.
Anti L.
I ordered through uber eats and my order keeps getting delayed and right now it's delay past closing time of the store I want a refund!!!
Maury Preciado
Disappointed in the service and cleanliness of this location. The two young ladies working were more concerned with their personal conversations rather than helping customers. I and another customer had to wait for a couple of minutes for them to stop chatting and be off their cellphones before starting to attend us. Toppings were not blended well either. It was around 5pm on Sunday and there were no cookies on the shelf. One of the associates said they had cookies just weren’t out, having me ask if they had the flavors I wanted, unfortunately they didn’t have any. All the associate did was turn to her coworker giggling and said “she didn’t make any”. When I checked out, I wasn’t even asked if I wanted a copy of my receipt, the associate skipped through the questions on the screen.Overall won’t be coming back to this location, store seemed untidy and there’s no attention to the customer.
Amanda B.
We ended up here bc the line at Andy's was easily 40 people deep. We walked in and were excited when we were the only people there. However, Andy's probably would have been faster. I feel bad for the poor girl working on a Sunday afternoon by herself, she was moving as fast as she could. Poor management/staffing made this an hour long ice cream trip and about 30 min just to get our ice cream with only four people in front of us. I can't understand why there was only one girl working during what I would think would be a peak time.
Paul Bougie
Sells small sizes, ice cream cakes and cookie cakes.
Came here for some ice cream with the family and the ice cream was great. Also the service was excellent and the place was clean and welcoming.We would be back!!
Great customer service. The young man did a great job with my quart of dark chocolate. Muscle work ??
Atmosphere: 5
Food: 5
Service: 5
I hate to write this review because I’m nothing like people who like to complain about stuff but I was here yesterday Around 5:30 I was so excited to get an ice cream but once I arrived I was so disappointed by the employee attitude she was so rude and every time I asked her about a topping she would say she ran out of them she didn’t even wanted to checked the back storage to see if they had the toppings available I really didn’t like the way this young lady treated me after a while I was seating outside in a meeting and I saw a family with ice cream and they totally did had the toppings I asked for she just didn’t wanted to provide it to me I felt she was being racist because I’m Hispanic I don’t tolerate any discrimination against any race and I’m so disappointed that this happened this shouldn’t even be allowed in any work environment. I will never be back to this place where discrimination is acceptable I suggest the owner gets this situation checked out because this is not right.
Atmosphere: 1
Food: 1
Service: 1
Went tonight and met the new owners. They were very nice, patient with their newer employees and attentive. We go here often and am glad to see it’s under new ownership!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cups
This place smells wonderful, fresh cookies baking! Quita gave great customer service. Visit this place if you want some fun desserts.
Don’t have certain ingredients in stock, don’t accept marble slab rewards.
Oh gosh this place is awful. Other reviews are right, so avoid this place like the plague. Horrible customer service also. I can tell the two girls at the counter don’t know what they’re doing, and definitely don’t care. I ended up getting the sloppiest ice cream I’ve ever seen, and the crumbiest attitude out of them.Someone bully the owners out of business or get this place under new management. I don’t really care to come here, and you shouldn’t either. So go somewhere better. I recommend the countless other ice cream shops around.
I've cream with unlimited mix ins
Brianna did a terrific job decorating my son's cookie cake! DnD party!
Two ladies at the counter rolled their eyes when we walked in, our ice cream melted within minutes of leaving we were rushed to pay immediately
Restaurantji Recommends
The reviews make sense. They have a less than 3 star rating on Yelp for a reason. The good reviews are clearly 90% fake or wrong location. Because everyone with bad reviews is saying the same things.Ordered a Strawberry Shortcake Ice cream cake for my brother’s birthday. It wasn’t made correctly at all. NOTHING like the picture. It had a tiny tiny strip of cake at the bottom when it’s supposed to have 2 layers of cake. And the ice cream texture and taste was like the ice cream melted and was refrozen. It was ice basically. And the 2nd layer of ice cream was very very very hard. Couldn’t cut it even with a big sharp knife. I’m not even playing.Bad birthday cake to give my brother.Went there another day to get cookies from Great American Cookies and they literally only had 3 flavors left. I asked, “are the cookies that are out here all you have” and they said well no the only ones we don’t have are, (don’t remember what they were) they named 2 and then I said can I have peanut butter and they said “oh we don’t have that one either” didn’t even say sorry about that, have a good night or ANYTHING.As others have suggested, low quality customer service and ice cream. Probably the cookies too. I’m sure the cookies are stale like others have said. Go to a different location or different brand all together.Whoever the owner is that’s responding to all the reviews must be lying because the reviews haven’t changed so clearly the owners of the stores don’t care about the quality of the establishment(s). No improvement since that person(s) has stated they’ve notified the owners.
I ordered through uber eats and my order keeps getting delayed and right now it's delay past closing time of the store I want a refund!!!
Disappointed in the service and cleanliness of this location. The two young ladies working were more concerned with their personal conversations rather than helping customers. I and another customer had to wait for a couple of minutes for them to stop chatting and be off their cellphones before starting to attend us. Toppings were not blended well either. It was around 5pm on Sunday and there were no cookies on the shelf. One of the associates said they had cookies just weren’t out, having me ask if they had the flavors I wanted, unfortunately they didn’t have any. All the associate did was turn to her coworker giggling and said “she didn’t make any”. When I checked out, I wasn’t even asked if I wanted a copy of my receipt, the associate skipped through the questions on the screen.Overall won’t be coming back to this location, store seemed untidy and there’s no attention to the customer.
We ended up here bc the line at Andy's was easily 40 people deep. We walked in and were excited when we were the only people there. However, Andy's probably would have been faster. I feel bad for the poor girl working on a Sunday afternoon by herself, she was moving as fast as she could. Poor management/staffing made this an hour long ice cream trip and about 30 min just to get our ice cream with only four people in front of us. I can't understand why there was only one girl working during what I would think would be a peak time.
Sells small sizes, ice cream cakes and cookie cakes.