Horrible customer service. I placed a mobile order around 2:30 PM and arrived around 3:00 PM to pick it up. The woman with braces working the drive-through on Sunday told me they did not have my order. I showed her my confirmation receipt, and she still refused to help, said there was “nothing she could do,” and argued instead of actually checking. She told me to call customer service for a refund and made no effort to resolve the issue at the store. Her attitude was rude, dismissive, and unprofessional. I went inside to ask for a manager and waited about 10 minutes — no manager ever came out. While standing there, I saw my food sitting on the counter in a bag clearly labeled for online orders. It had been there the entire time. When I asked another employee for her name, he clearly didn’t want to give it and eventually said it might be Jennifer, though he wasn’t sure. Regardless, it was the woman with braces working the drive-through around 3 PM. This situation was completely avoidable. My order was ready, yet I was told it didn’t exist and was treated poorly.
Miguel Lopez
Best Food
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Cital
Very nice place! It’s gotten a little pricy but it’s worth the price. Chicken is good and always fresh.
Atmosphere: 5
Food: 5
Service: 5
David Oseguera
The customer service is very bad. They never have chicken ready; there's always a 10 to 20-minute wait, and the employees constantly neglect the front area. The employees act like they're not even getting paid. Please, corporate, take action. Thank you.
Atmosphere: 1
Food: 4
Service: 1
Diego Beltran
They have a really good menu variety and the food is excellent!!
Atmosphere: 5
Food: 5
Service: 5
Jermal Sanders Sr
An all around terrible experience. First my online order was messed up and took several times to get it right. I went against my gut to just get a refund and go somewhere else and instead waited for them to finally get my order right. After trying the food, I should've just gotten a refund because this is not the Pollo Regio quality I remember at all :(
Atmosphere: 1
Food: 1
Service: 1
Fanny Posas
Best food tastes amazing would reccomend
Atmosphere: 5
Food: 5
Service: 5
Fannyhaydee Posaslopez
The food tasted soo good and great service
Atmosphere: 5
Food: 5
Service: 5
noni_ champion
I love eating here all the time the food always tastes amazing the service is always excellent
Great food and outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service. I placed a mobile order around 2:30 PM and arrived around 3:00 PM to pick it up. The woman with braces working the drive-through on Sunday told me they did not have my order. I showed her my confirmation receipt, and she still refused to help, said there was “nothing she could do,” and argued instead of actually checking.
She told me to call customer service for a refund and made no effort to resolve the issue at the store. Her attitude was rude, dismissive, and unprofessional.
I went inside to ask for a manager and waited about 10 minutes — no manager ever came out. While standing there, I saw my food sitting on the counter in a bag clearly labeled for online orders. It had been there the entire time.
When I asked another employee for her name, he clearly didn’t want to give it and eventually said it might be Jennifer, though he wasn’t sure. Regardless, it was the woman with braces working the drive-through around 3 PM.
This situation was completely avoidable. My order was ready, yet I was told it didn’t exist and was treated poorly.
Best Food
Atmosphere: 5
Food: 5
Service: 5
Very nice place! It’s gotten a little pricy but it’s worth the price. Chicken is good and always fresh.
Atmosphere: 5
Food: 5
Service: 5
The customer service is very bad. They never have chicken ready; there's always a 10 to 20-minute wait, and the employees constantly neglect the front area. The employees act like they're not even getting paid. Please, corporate, take action. Thank you.
Atmosphere: 1
Food: 4
Service: 1
They have a really good menu variety and the food is excellent!!
Atmosphere: 5
Food: 5
Service: 5
An all around terrible experience. First my online order was messed up and took several times to get it right. I went against my gut to just get a refund and go somewhere else and instead waited for them to finally get my order right. After trying the food, I should've just gotten a refund because this is not the Pollo Regio quality I remember at all :(
Atmosphere: 1
Food: 1
Service: 1
Best food tastes amazing would reccomend
Atmosphere: 5
Food: 5
Service: 5
The food tasted soo good and great service
Atmosphere: 5
Food: 5
Service: 5
I love eating here all the time the food always tastes amazing the service is always excellent
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good stuff and helpful stuff
Atmosphere: 5
Food: 5
Service: 5
This chicken no longer tastes like tea. I'm sure they've changed the original recipe. No, bueno. Go back to the original recipe.
Atmosphere: 3
Food: 1
Service: 3
Any time is a good time for Pollo Regio! Happy Halloween!!! -The Queen of Hearts ♥️♠️♦️♣️
Atmosphere: 5
Food: 5
Service: 5
It was a great service and the manager was very attentive...
Atmosphere: 5
Food: 5
Service: 5
Food 10/10
Luis was soo kind and sweet.
Atmosphere: 5
Food: 5
Service: 5
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