Long line but they were quick. Stephen was very helpful.
Atmosphere: 5
Food: 5
Service: 5
Ronsen Carinio
All the employee in shake shack are sweet! especially angel, such a angel
Atmosphere: 5
Food: 5
Service: 5
Claudia Miskolczy
Angel was sweet! Helped us find an extra seat from our friends. Food is always fantastic and also a go to when we have a stop at DFW! Can't wait to try the red eye shake
Atmosphere: 5
Food: 5
Service: 5
Angel Vasquez
Food could have been a little fresher, avocado was black .. cheese was cold, great service though, quick & attentive unfortunately food lacked quality. I’d give it another shot due to the employees here, Angel was great!
Atmosphere: 5
Food: 3
Service: 5
Jose Becerra
Angel was a excellent guy , but the avocado in the burger was very old , we need it more fresher
Atmosphere: 5
Food: 1
Service: 5
Nichole Alsup
Stopped in on my layover to Vegasand had exceptional service and food. Steven went above and beyond to make sure everything was great!
Atmosphere: 5
Food: 5
Service: 5
Liliana Del Hoyo
I was told my order would take 5 minutes, yet every customer behind me was served while I was ignored. I was already running late for a flight that was actively boarding, so I asked for a refund multiple times and was dismissed each time.
The only response I received was “it’s coming,” while the staff member continued cleaning the counter. When I explained my flight was boarding, there was no urgency or acknowledgment. After asking again for a refund, I was told “it’s right there,” though nothing was produced. The employee then ran to the back and returned saying the burger had cheese on it, despite my order clearly being no cheese.
I asked for a refund again. While a fifth customer was being helped, I asked once more, and instead of addressing my request, I was handed a wrong burger yet again. At that point, I said, “Thank you for ignoring my request, I don’t want anything anymore,” returned the bag, and walked away.
I had just spent over an hour sitting on the tarmac and then ran through the airport to make a connecting flight from an international trip. While that situation isn’t the staff’s responsibility, basic communication and customer service absolutely are. Something as simple as a meal could have turned my evening around. Instead, I lost both my time and my money.
For context, I hadn’t eaten before my 5-hour flight because first class normally includes a meal, this flight did not. That burger would have been my first meal of the day.
The food smelled amazing. Unfortunately, the lack of accountability, communication, and basic customer service completely ruined the experience. This location needs better-trained staff who can handle simple requests and difficult conversations. Shake Shack has always been a favorite of mine; sadly, this experience changed that.
Atmosphere: 1
Service: 1
Alex Lock
States that they’re open at 11AM. We arrived at 11:10 and they were closed. No other posts or information until you arrive at the window. We came from another terminal for this.
Service: 1
Kate Sullivan
Best airport Shake Shack experience I’ve had. Clean seating and condiment area; attentive and friendly service staff! The individual in charge of the seating area was so friendly, kind, and going above and beyond. An experience that is normally mundane and just to pass the time while waiting for a flight became downright enjoyable.
Great food.
Atmosphere: 5
Food: 5
Service: 5
Long line but they were quick. Stephen was very helpful.
Atmosphere: 5
Food: 5
Service: 5
All the employee in shake shack are sweet! especially angel, such a angel
Atmosphere: 5
Food: 5
Service: 5
Angel was sweet! Helped us find an extra seat from our friends. Food is always fantastic and also a go to when we have a stop at DFW! Can't wait to try the red eye shake
Atmosphere: 5
Food: 5
Service: 5
Food could have been a little fresher, avocado was black .. cheese was cold, great service though, quick & attentive unfortunately food lacked quality. I’d give it another shot due to the employees here, Angel was great!
Atmosphere: 5
Food: 3
Service: 5
Angel was a excellent guy , but the avocado in the burger was very old , we need it more fresher
Atmosphere: 5
Food: 1
Service: 5
Stopped in on my layover to Vegasand had exceptional service and food. Steven went above and beyond to make sure everything was great!
Atmosphere: 5
Food: 5
Service: 5
I was told my order would take 5 minutes, yet every customer behind me was served while I was ignored. I was already running late for a flight that was actively boarding, so I asked for a refund multiple times and was dismissed each time.
The only response I received was “it’s coming,” while the staff member continued cleaning the counter. When I explained my flight was boarding, there was no urgency or acknowledgment. After asking again for a refund, I was told “it’s right there,” though nothing was produced. The employee then ran to the back and returned saying the burger had cheese on it, despite my order clearly being no cheese.
I asked for a refund again. While a fifth customer was being helped, I asked once more, and instead of addressing my request, I was handed a wrong burger yet again. At that point, I said, “Thank you for ignoring my request, I don’t want anything anymore,” returned the bag, and walked away.
I had just spent over an hour sitting on the tarmac and then ran through the airport to make a connecting flight from an international trip. While that situation isn’t the staff’s responsibility, basic communication and customer service absolutely are. Something as simple as a meal could have turned my evening around. Instead, I lost both my time and my money.
For context, I hadn’t eaten before my 5-hour flight because first class normally includes a meal, this flight did not. That burger would have been my first meal of the day.
The food smelled amazing. Unfortunately, the lack of accountability, communication, and basic customer service completely ruined the experience. This location needs better-trained staff who can handle simple requests and difficult conversations. Shake Shack has always been a favorite of mine; sadly, this experience changed that.
Atmosphere: 1
Service: 1
States that they’re open at 11AM. We arrived at 11:10 and they were closed. No other posts or information until you arrive at the window. We came from another terminal for this.
Service: 1
Best airport Shake Shack experience I’ve had. Clean seating and condiment area; attentive and friendly service staff! The individual in charge of the seating area was so friendly, kind, and going above and beyond. An experience that is normally mundane and just to pass the time while waiting for a flight became downright enjoyable.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Steven was very kind and helpful thank you!
Atmosphere: 5
Food: 5
Service: 5
Stephen is an absolute G
Atmosphere: 5
Food: 5
Service: 5
The food is solid, and they keep the place very clean, which really stands out.
Atmosphere: 5
Food: 4
Service: 5
This place is so damn good.
Atmosphere: 5
Food: 5
Service: 5
Delicious, not particularly slow, especially for lunch rush
Atmosphere: 5
Food: 5
Service: 5
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